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Monday 9am - 4pm Tuesday 9am - 4pm Wednesday 9am - 4pm Thursday 9am - 4pm Friday 9am - 4pm

Security Licensing & Enforcement Directorate

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Security Licensing & Enforcement Directorate

Welcome to the official Security Licensing & Enforcement Directorate (SLED) page!

Please do NOT post industry non-compliance or the names of individuals or businesses on this page. You can report industry non-compliance via the SLED website - www.police.nsw.gov.au/sled. SLED’s mission is to ensure a safe and secure NSW with the help of a competent, ethical and professional security industry. SLED administers and enforces the Security Industry Act 1997 and the associated Securit

y Industry Regulation 2016 and works closely with the security industry to help licensees comply with the rules set out in the legislation. SLED uses education, probity assessments and compliance audits to encourage good practices within the industry and protect the general public and law-abiding licence holders from unlicensed operators and criminal exploitation. Our role includes:

• Ensuring graduates from security licensing courses have all the information and skills they need for a career in security.

• Educating and engaging with the security industry and providing opportunities for industry representatives to make suggestions and raise concerns.

• Conducting probity assessments for security applicants, commercial agents and private investigators and other industries like tattooing, explosives, medicinal cannabis and poppies.

05/06/2026

The SLED Contact Centre will be closed for the King’s birthday long weekend on Monday 8 June 2026. We’ll be back from 9am on Tuesday 9 June 2026.

04/06/2026

If your licence is about to expire and you haven’t received your renewal notice, an alarm should be going off in your head. Call us as soon as you can so we can help you renew your licence. Don’t wait until your licence expires: www.police.nsw.gov.au/online_services/security_licensing_and_enforcement_directorate/about_sled/contact_sled

03/06/2026

Updated the address on your driver licence? Update it with us too! Changes to your driver licence don’t filter through to us, so give us your new address within 14 days of any changes.

02/06/2026

We get lots of complaints about people being paid cash-in-hand in the security industry. While it’s not illegal to be paid cash-in-hand, the employer is required to comply with all other workplace legislation. If you’ve got complaints about employers underpaying security guards, contact the Fair Work Ombudsman: www.fairwork.gov.au/workplace-problems/fixing-a-workplace-problem/get-our-help-with-your-workplace-issue

01/06/2026

What does our Assessment team need for a successful investigation? Here’s a list so you know what to ideally include in your next non-compliance report:

✅ The location, time and date of the alleged non-compliance
✅ The names of any businesses/licensees involved
✅ The full details of the alleged non-compliance
✅ Any images, recordings or links related to the alleged non-compliance
✅ Your contact details in case we require further details for our investigation

You can lodge reports of non-compliance via our online reporting tool: www.police.nsw.gov.au/online_services/security_licensing_and_enforcement_directorate/security_licences/report

29/05/2026

Got a new phone number, email address or home address? You’ve got 14 days to tell us! You can make the changes quickly and easily online: www.police.nsw.gov.au/online_services/security_licensing_and_enforcement_directorate/security_licences/update_your_contact_details_online

28/05/2026

So, you want to add a subclass to your licence, but it’s also time to renew. Stop! You can’t do both at the same time. Often your best bet is to lodge your amendment first, making sure you’ve got plenty of time before your expiry date. Once you’ve finalised your amendment, then you can lodge your renewal.

27/05/2026

Do you know the difference between a monitoring centre and a control room?

A monitoring centre, staffed by 1E (Monitoring Centre Operator) licensees, monitors domestic and commercial alarm systems and actions alarm activations in accordance with client instructions. Monitoring Centre Operators don’t physically respond to alarm activations.

A control room is typically a facility located within a specific site (such as a shopping centre, stadium, office building or large business complex) where on-site security operations are monitored and managed. The day-to-day operations are monitored within the site by closed circuit television, internal alarm systems and site-specific security devices.

Find the full detail and other FAQs on our website: www.police.nsw.gov.au/online_services/security_licensing_and_enforcement_directorate/security_licences/frequently_asked_questions

26/05/2026

A massive thank you to everyone who took the time to complete the SLED Communication Survey in March! SLED will use the feedback you gave us to improve how we communicate with our licensees and the NSW security industry. Check out the results below.

25/05/2026

The SLED Contact Centre will be providing callback and email responses today due to unforeseen circumstances. If your matter is urgent, you can leave a message and we’ll get back to you as soon as we can. Otherwise, please give us a call tomorrow.

Address

Sydney, NSW

Opening Hours

Monday	9am - 4pm
Tuesday	9am - 4pm
Wednesday	9am - 4pm
Thursday	9am - 4pm
Friday	9am - 4pm

Website

http://www.police.nsw.gov.au/sled

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