Sydney Fire Communications - Fire Rescue NSW - 801 Station

13/02/2026

Listen to one of our skilled Comms Operators talking about handline a ☎️ Triple Zero (000) call.
There is more to it than just getting an address.

06/12/2025

It's been an extremely busy and sad day in Fire and Rescue NSW Communications Centres today.
It can be frustrating answering the Triple Zero (000) calls requesting urgent assistance and being limited in the resources we can respond. We support the responders and give them every resource requested. We are a radio message or phone call away.
Our thoughts to the families and people who have lost their homes across the State this afternoon.

I want to acknowledge the ongoing hard work of everyone from all agencies, including Fire and Rescue NSW, the NSW Rural Fire Service, NSW Ambulance, NSW SES and NSW Police Force, and the many other organisations who came together today across multiple fires, especially at Koolewong on the NSW Central Coast.

We saw agencies working shoulder to shoulder from our call centres right through to the frontline, doing everything they could in incredibly difficult conditions.

As I monitored the incident at Koolewong, what stood out was the complexity crews were dealing with before they even reached the fire itself. With properties nestled in bush, perched on steep terrain, dealing with downed trees on approach, their work was cut out for them before they got to the fire. But they pushed on.

Despite those efforts, homes were lost. That is a horrible reality for any family to face, and my thoughts are with everyone who’s been impacted tonight.

But I also know homes were saved, and that comes down to the skill, persistence and courage of the firefighters and emergency services working through those conditions.

Now, more than ever, it’s important that communities come together. I remember vividly how powerful that support was in previous years. Neighbours checking on neighbours, people quietly stepping up where they could, and local networks, including Facebook groups and community organisations, carrying each other through.

As we’ve seen today, being prepared and staying informed are critical to preventing property loss.

Download, set up your Watch Zones and monitor the Hazards Near Me app: https://hazardsnear.me/, prepare your home and have a plan.

Your life, your family, your pets and your treasured items depend on it.

📸: NBN Television

Bushfire updates: https://www.rfs.nsw.gov.au/fire-information

15/03/2025

It’s an honour & privilege to work alongside the amazing Senior Firefighter Denise Butcher.
Forty years continuous service in any profession is an outstanding achievement. To be a ground breaking revolutionary still serving the community is something else.

We are proud to be the home of Denise. Congratulations.

15/01/2025

Sydney Fire Communications - Fire Rescue NSW - 801 Station is receiving numerous Triple Zero calls for assistance following the intense storm cells passing across the state tonight.

Please help all First Responders & keep ☎️ Triple Zero for Emergencies.

For Storm Damage please call NSW SES on 132 500.

NSW Police Force
NSW Ambulance
Fire and Rescue NSW

23/08/2024

Early reports of an earthquake in the Hunter Region this morning.

If your home or office or building has sustained damage call ☎️ Triple Zero (000) ask for Fire Brigade 🚒

If you need medical assistance call ☎️ Triple Zero (000) & ask for Ambulance 🚑

: An earthquake has been reported north of Sydney in Muswellbrook, with Geoscience Australia recording an initial magnitude of 5.0.

More to come.

READ MORE: https://nine.social/MqQ

19/07/2024

Fire and Rescue NSW is aware of a large-scale IT outage impacting businesses across the state.

FRNSW’s Dispatch system is currently impacted, with dispatchers coordinating incident responses manually via telephone. FRNSW Radio network is operating as normal. FRNSW remains operational and available to respond to any request for assistance at this time.

Triple-Zero (000) is not affected by this outage.

In the event of an emergency call Triple-Zero (000)

19/07/2024

A major IT Outage has affected many businesses & agencies across the country.
We are business as usual.
Call ☎️ Triple Zero if you need emergency assistance.

02/06/2024

We don’t just do Triple Zero calls!!!
Job well done by everyone who supported this great initiative from Beat The Burn.

Check out Beat The Burn & all their other charity & fundraising work.

The critical link between your triple zero call and the crews they assign to your emergency is known as FireCOMs. FireCOMs is made up of a dedicated team of professionals, who’ve all been operational firefighters, so they inherently know how to interpret and pass on your information to ensure the inbound firefighters can get to work. Then they support crews as the incident evolves, until it concludes. When they’re not doing all this, they’re raising funds for us and we’re very grateful. Today Comms Operator, Senior Firefighter Mark ‘Bonkers’ Jonkin (D Plt) emptied $579.50 out of the FireCOMs helmet. These funds were primarily raised from members attending shift on overtime, which we think is a great use of all that extra bank 😉.

Thanks Mark

🎙️ 13:29, channel clear.

01/06/2024

Twelve hours after receiving the initial Triple Zero to this incident Fire Crews, NSW Police Force, NSW Ambulance and other support agencies remain on scene.

This is a protracted incident warranting multiple resources.

Throughout yesterday & overnight our Mobile Command Centre (MCC) has been on scene supporting all services.

Through the MCC & Incident Management Team Communications has organised & coordinated additional resources, crew rotation & rehab. Behind the scenes crews have been moved from their regular stations to stand by at empty stations in order to maintain fire coverage across the city.

While this is a localised incident the impact affects all services across the city.

05/04/2024

www.coverourfiries.com.au