Tax Ombudsman

14/05/2026

We love what we do! 💛

When we help someone through a difficult tax or super complaint, we want to shout it from the roof tops! 📣

Read some of our success stories on our website. Link in the comments. 🔗

Names have been changed to protect individuals’ privacy.

If you have a tricky complaint with the ATO or Tax Practitioners Board, we’re here to help.

12/05/2026

We welcome the Treasurer's 2026-27 Budget handed down in Parliament last night, specifically funding to:

✅ close loopholes enabling weaponisation, financial abuse, and non-compliance in the tax and child support scheme to make it safer and more effective for children and parents.

These provisions respond to recommendations made in our Review: Identification and management of financial abuse within the tax system.

✅ support for small business including making tax simpler, extending the Small Business Debt Helpline financial counselling program, and protecting the tax system against fraud.

🔗 Links in comments to access our financial abuse review report and the budget papers.

07/05/2026

Do you have ideas on how to improve the way the tax office works with First Nations taxpayers and communities?

What’s working, what’s not and any improvements we can recommend to the tax office? 💬

First Nations taxpayers, businesses, and people who work with and represent them, are encouraged to have their say:

✅ attend a yarning session for taxpayers – run by mob, in a location near you
✅ complete a short survey
✅ make a submission
✅ contact us by phone or email.

🔗 Links in the comments.

Your feedback will be kept confidential and personal information will not be shared with the tax office, without permission.

Feedback open now and closes Friday, 4 September 2026. Reviews and reports All Australians are entitled to services and support that enable them to engage effectively and fairly with the tax system. However, we have heard that First Nations taxpayers face distinct and systemic barriers in doing so,....

04/05/2026

Ruth is on the road this week, heading to Queensland with a jam‑packed schedule!

📍 Free tomorrow night in Brisbane? Drop into 'Meet the Ombo' from 5pm at Chartered Accountants Australia and New Zealand in the city.

📍 Heading to the Financial Counselling Australia Conference in Cairns? Come by our stall and say hello.

Ruth is looking forward to connecting with the Queensland tax and financial counselling community while she's in town.

28/04/2026

Attention Brisbane locals! Last chance to register for 'Meet the Ombo' next Tuesday, 5 May.

Pop in after work to have a cuppa and meet Ruth or pick her brain about a tricky tax administration issue.

Register: https://lnkd.in/gn3ksA7p

We'd love to see you there!

Are you a Brisbane-based tax professional with a tricky tax administration issue? Or want to learn more about who we are and how we can help?

The Tax Ombudsman, Ruth Owen, is in Brisbane soon and would love to meet you!

Register now for 'Meet the Ombo' in Brisbane:
5 May at Chartered Accountants Australia and New Zealand.
https://lnkd.in/gFKUzhfZ

We'd love to see you there!

23/04/2026

As ANZAC Day approaches this Saturday, we take the opportunity to recognise all Australians who have served our nation, and honour those who paid the ultimate sacrifice and the loved ones they left behind. We reflect on their courage, sacrifice and enduring legacy.

Whilst some states are holding a public holiday on Monday 27 April, our phone lines will remain open if you need to contact us.

Lest we forget.

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20/04/2026

Are you a Brisbane-based tax professional with a tricky tax administration issue? Or want to learn more about who we are and how we can help?

The Tax Ombudsman, Ruth Owen, is in Brisbane soon and would love to meet you!

Register now for 'Meet the Ombo' in Brisbane:
5 May at Chartered Accountants Australia and New Zealand.
https://lnkd.in/gFKUzhfZ

We'd love to see you there!

16/04/2026

Ensuring our service is accessible to everyone is important to us.

Did you know our complaints factsheet is available in 34 languages? Whether you call it a complaint, 投诉 or reclamo, learn how we can help in your own language.
https://taxombudsman.gov.au/other-languages/

We’ve also got a new Easy Read guide and Plain English fact sheet available.
https://taxombudsman.gov.au/publications/easy-read-complaint-guides/
https://taxombudsman.gov.au/publications/plain-english-complaint-fact-sheet/

14/04/2026

Last chance to apply for our CFO job! Applications close this Thursday 16 April. ⌛

Interested in working with us?

We're seeking an experienced Chief Financial Officer (EL1) to provide strategic and operational leadership for our small but impactful agency. 👊

This role undertakes our financial management functions including budgeting, forecasting, financial reporting, and the preparation and publication of financial statements. 💲

Find out more at: https://www.apsjobs.gov.au/s/job-details?title=chief-financial-officer&Id=a05OY00000Njg4HYAR 💻

Applications close Thursday, 16 April 2026. ⌛

09/04/2026

Interested in working with us?

We're seeking an experienced Chief Financial Officer (EL1) to provide strategic and operational leadership for our small but impactful agency. 👊

This role undertakes our financial management functions including budgeting, forecasting, financial reporting, and the preparation and publication of financial statements. 💲

Find out more at: https://www.apsjobs.gov.au/s/job-details?title=chief-financial-officer&Id=a05OY00000Njg4HYAR 💻

Applications close Thursday, 16 April 2026. ⌛