Wannon Water

01/09/2026

Our new Water Pump Station off Wangoom Road, Warrnambool is taking shape.

We’re excited to see construction of the new 1.5 million litre concrete water storage tank nearing completion and the fit-out of the pump station underway.

Once finished, the tank and pump station will be an important part of the city's water network. It will provide sufficient pressure for water from our Warrnambool Water Treatment Plant in Grieve Street to support existing and proposed housing estates near the north end of Aberline Road.

Traffic management will remain in place while work continues over the coming months. So please take care when travelling through the area.

31/08/2026

We’re headed for a town near you!

Come and chat to us about all things Wannon Water including prices, our services, water quality and the environment.

We’ll be at a range of community events including:
- Camperdown Show - 10 October
- Portland Upwelling Festival - 31 October
- Warrnambool Multicultural Festival - 7 November
- Noorat Show - 21 November

We’re also hosting focus groups to take a deeper dive into your priorities. Your feedback will help inform our next price submission and guide how we plan for the long term.

Join us for a two hour session in:

Derrinallum - 2-4pm 3 Sep
Casterton - 6-8:30pm 10 Sep
Warrnambool - 5:30-7:30pm 17 Sep
Peterborough - 5-7pm 6 Oct
Dartmoor - 10:30am-12:30pm 14 Oct
Merino - 6-8pm 14 Oct
Timboon - 5-7pm 22 Oct
Mortlake - 6-8pm 27 Oct

Find out more and register for a focus group here: https://engage.wannonwater.com.au/community-roadshow

Can’t make an event? Complete our online survey for your chance to win one of five $100 gift vouchers!

27/08/2026

Meet Annie!

She’s been part of Wannon Water for over 13 years, beginning in Assets Administration before moving to our Community Engagement Team, and now working as our Emergency Management & Resilience Officer.

Annie’s role is all about keeping everyone safe. She prepares for and helps reduce potential risks.

Whether it’s bushfires, storm damage or burst water mains, she ensures there’s a plan to support our customers and employees as quickly as possible during an emergency.

“When things go wrong, it’s amazing to see how skilled and committed our people are. Everyone wants the best for our customers and pulls together to sort things out. My role is to make their work a little easier and support them in doing what they do best.”

26/08/2026

Thanks to the Portland community for their patience as we recently changed our water disinfection system over from chloramine to free chlorine.

While some people may still be noticing a stronger chlorine taste or smell, this will dissipate as the network stabilises over the next few weeks.

We know that some of our projects can cause disruption and be frustrating and inconvenient for those impacted and we’re sorry. In this case, we achieved our goal of maintaining the long-term safety and quality of the drinking water supply.

It’s also important to note that this work is separate to our Quality Water for Wannon Program which aims to improve the quality and taste of Portland’s water. That multi-million dollar project involves the construction of a new reverse osmosis water treatment plant to remove the naturally occurring mineral salts from the groundwater supply.

Following extensive community engagement last year, we’re aiming to have a design and construct major works contract in place for the new treatment plant by early 2027.

Find out more about the Quality Water for Wannon program here: https://engage.wannonwater.com.au/quality-water-for-wannon

24/08/2026

Are you part of a community organisation with an upcoming event? Our August merchandise is now open!

We have some fantastic new designs for our drink bottles as well as a great range of garden trigger nozzles, sports backpacks, shopping bags and shower times.

If you’re a school, non-profit organisation and social enterprise in our service region, find out more and apply before 18 September: https://www.wannonwater.com.au/community-and-environment/merchandise-sponsorship/

20/08/2026

Submissions extended until 30 August!

The Department of Energy, Environment and Climate Action’s Western Region Sustainable Water Strategy Scoping Paper is now open for public consultation with submissions.

Have your say on how we shape the future of water planning in Victoria’s west.

This is an opportunity for communities, Traditional Owners, industry, stakeholders, and local organisations to have their say.

To read the Scoping Paper, register for a community meeting and make a submission on Engage Victoria, visit https://engage.vic.gov.au/western-region-sustainable-water-strategy

Have your say on how we shape the future of water planning in Victoria’s west.

The Western Region Sustainable Water Strategy Scoping Paper is now open for public consultation with submissions closing on 23 August.

This is an opportunity for communities, Traditional Owners, industry, stakeholders, and local organisations to have their say.

To read the Scoping Paper, register for a community meeting and make a submission on Engage Victoria, visit: https://engage.vic.gov.au/western-region-sustainable-water-strategy

18/08/2026

Help us find your meter by keeping the area clear of bushes, weeds, and excess soil. We need to access your meter to get an accurate reading of your water use.

Meters are usually near the front boundary of your property, but sometimes this isn't the case. If there’s a dog on your property, our team needs to be comfortable that it’s suitably restrained.

If we can't access your meter, we'll leave a card in your letterbox asking you to read the meter yourself and send us the results. If that’s not possible, you’ll receive a bill based on an estimated reading.

A big shout-out to these customers who made our job easier!

Learn more about meter readings here: https://www.wannonwater.com.au/bills-accounts/your-water-meter/

17/08/2026

Worried about paying your bills?

Come and chat to us at Bring Your Bills Day at the Warrnambool Neighbourhood Community Centre 10am-1pm, this Friday, 21 August.

This free community event brings together local services including Meli, Warrnambool City Council, Beyond Bank, Victoria Legal Aid, The Salvation Army Australia and Vinnies Victoria Warrnambool to help you explore savings, discounts and support.

Speak to us about practical options that can help ease the pressure of your water bill including:

- Giving you longer to pay your bills
- Breaking your bill into smaller regular payments
- Helping apply for a government grant of up to $650
- Government concessions
- Helping cover the cost of an unusually high water bill due to a leak.

No bookings are required, just drop in to 17 Fleetwood Court Warrnambool with any bills or paperwork you’d like to discuss.

Can’t make the session? Call our friendly Customer Support Team on 1300 926 666 to chat about your options.

13/08/2026

It’s almost time to explore our Portland Water Treatment Plant!

There are still some spots available to join us at 10:30am or 12:30pm, Thursday, 20 August

Don’t miss this bus tour filled with science, engineering, geology and incredible views!

Get a behind-the-scenes look at how water is brought up from the Dilwyn aquifer, cooled and made safe to drink.

Bring your family, friends or colleagues along for a fun-filled session of learning and exploration.

Tours are free but spots are limited, so register to secure your place today: https://www.wannonwater.com.au/community-and-environment/news-and-events/events/portland-water-treatment-plant-open-day-2026/

12/08/2026

Some things just don’t belong together, like wet wipes in toilets!

Your pipes aren’t built for wipes, and the results can be nasty. Fatbergs are a massive accumulation of solid waste made of fats, oils, disposable wipes and other sanitary items.

They block and damage not just our sewer networks but your home’s plumbing too!

If it’s not one of the three Ps, p*e, poo or paper (toilet), keep it out of your loo.