Our Mission:
To be a transparent and accountable agency providing professional services to those whom we serve, thereby safeguarding the interest of consumers, promoting and encouraging fair competition and ensuring efficient regulated utility services. Our Departments:
The Consumer Protection Division serves as one of the guardians of consumers’ rights. Officers of the division provide public e
ducation awareness, investigate consumers’ complaints and seek amicable resolutions where possible. The division also monitors promotional material released by businesses. The Fair Competition Act Division seeks to promote and maintain competition by investigating anti-competitive practices, merger applications and authorisations by assessing the level of competition in the various business sectors. The Utility Regulation Division regulates the services of Cable & Wireless (Barbados) Ltd., which are determined by the Minister responsible for Telecommunications and detailed in the Telecommunications Act; the Barbados Light & Power Company Ltd. and the Barbados Water Authority. The Division is responsible for setting rates, standards of service and investigates queries and complaints.
