Regulatory Authority of Bermuda

Regulatory Authority of Bermuda The Regulatory Authority of Bermuda (the RA) regulates Bermuda’s Electronic Communications and Electricity sectors.

As an independent regulatory body, we promote fair business practice, protect consumer and industry stakeholders and encourage innovation and integrity in these markets. We also:
• Promote sustainable competition in the telecommunications sector, covering services such as fixed and mobile telephone, long distance, internet access and subscription television and

• Regulate electricity licencees to

ensure compliance with the provisions of the Electricity Act 2016. The RA was established by legislation in January 2013, (Regulatory Authority Act 2011) as the national regulatory body to implement and enforce regulations and laws.

In July 2026, the Regulatory Authority announced a restructured electricity rate to better reflect how Bermuda's electri...
07/08/2026

In July 2026, the Regulatory Authority announced a restructured electricity rate to better reflect how Bermuda's electricity system operates today.​

More households and businesses are generating some of their own electricity through rooftop solar and other distributed energy systems. While these customers often purchase less electricity from BELCO, they still rely on the electricity grid when their systems are not producing enough power, such as at night or during cloudy weather.​

At the same time, the cost of maintaining the grid—including poles, wires, substations, and other essential infrastructure—continues to increase.​

The updated rate structure is designed to:​

⚡ Better align fixed charges with the cost of maintaining the electricity network, helping ensure customers contribute more fairly based on their use of the grid.​

☀️ Introduce tariff classes that better reflect how customers with distributed generation continue to rely on the grid for backup power and system support.​

📝 Make electricity bills easier to understand by separating the cost of generating electricity from the cost of transmitting and distributing it across Bermuda's electricity network.​

Learn more about the Retail Tariff Design Restructuring on the RA's website: https://www.ra.bm/articles/retail-tariff-design-restructuring

Earth stations are integral to modern communications and simply put a type of radio equipment usedto communicate with a ...
05/08/2026

Earth stations are integral to modern communications and simply put a type of radio equipment used
to communicate with a space station (satellite) from the Earth's surface. Without them, satellite
internet, GPS navigation, weather forecasting, and live global television would not be possible.
There are various types of earth stations including: home dishes, gateways and mobile stations.

The Regulatory Authority wishes everyone in Bermuda a safe and enjoyable Cup Match holidayweekend.​Whether you're watchi...
30/07/2026

The Regulatory Authority wishes everyone in Bermuda a safe and enjoyable Cup Match holiday
weekend.​

Whether you're watching the two-day cricket game, connecting with family and friends, sharing
moments online, or staying cool indoors, reliable electricity and electronic communications
services help keep Bermuda connected throughout the holiday.​

The RA remains committed to fostering a regulatory environment that supports resilient
infrastructure, reliable services, and the needs of stakeholders across the island.​

Enjoy the celebrations, stay safe, and have a wonderful holiday weekend.

Building resilient electronic communications networks isn't just about prepping for outages. It requires ongoinginvestme...
27/07/2026

Building resilient electronic communications networks isn't just about prepping for outages. It requires ongoing
investment, infrastructure planning, and network redundancy that encourage reliability, innovation, and long-
term resilience.​

As Bermuda continues to embrace digital services and technologies, resilient electronic communications
infrastructure will remain fundamental to economic growth, public safety, and everyday life.​

The Regulatory Authority is committed to fostering a regulatory environment that supports reliable, efficient,
and resilient electronic communications services for the benefit of all stakeholders

24/07/2026

Global clean energy investment topped $2.3 trillion last year, yet the energy transition is losing momentum.
Geopolitical tensions, supply disruptions in the Strait of Hormuz, and a renewed focus on energy security are
slowing progress across regions worldwide.​

For island nations like Bermuda, these global pressures serve as a reminder of why building a resilient, diverse
energy future matters more than ever.

We're right in the middle of hurricane season, and it's important to stay prepared all the way through.​ If you haven't ...
17/07/2026

We're right in the middle of hurricane season, and it's important to stay prepared all the way through.​ If you haven't gotten ready yet, not to panic it's not too late! ​

Here are a few simple things you can do right now:​

Save important phone numbers — especially your electricity and internet providers, so you can
report problems quickly after a storm​

Stock up on food and water that doesn't need to be refrigerated, just in case the power is out for awhile​

Unplug things you're not using before a storm hits — this helps protect your appliances when the power
comes back on​

Have a battery or wind-up radio handy so you can keep up with news if your phone signal goes down​

After a storm, getting power and phone service back takes time. The teams working to restore everything are
doing their best — so hang tight, stay safe, and keep checking for updates.​

A little preparation goes a long way. Stay safe, Bermuda!

When we think about critical infrastructure, energy, roads and buildings often come to mind; electroniccommunications in...
15/07/2026

When we think about critical infrastructure, energy, roads and buildings often come to mind; electronic
communications infrastructure is important too.​

Mobile networks, internet connections, and wireless systems help power everyday activities such as online
banking, healthcare, remote work, and education.​

These technologies work behind the scenes to help keep Bermuda connected every day.​

Sectoral Complaints FAQQ: Can the RA get involved in any complaint if it falls within a sector the organisation regulate...
13/07/2026

Sectoral Complaints FAQ

Q: Can the RA get involved in any complaint if it falls within a sector the organisation regulates?
A: No. Consumers should first raise the issue directly with their service provider and allow the provider an opportunity to resolve it. The
RA generally becomes involved only after 60 days and if the provider's complaints process has been completed and the matter
remains unresolved.​

Q: How do I record a complaint to a sector provider?
A: Keep copies of emails, letters, bills, screenshots, service tickets, and notes from phone conversations. Be sure to record dates, times, and the names of any representatives you spoke with. This information can help support your complaint if it is referred to the RA.​

Q: Can I make an anonymous complaint?
A: Yes. Anonymous complaints may be submitted to help the RA identify trends
or potential issues within a regulated sector. However, anonymity may limit the RA's ability to investigate the matter fully or
provide updates on the outcome.​

Q: Who resolves complaints at the RA?
A: Complaints are reviewed by the RA's regulatory and technical teams, who assess the
information provided, engage with relevant parties where appropriate, and determine whether regulatory action or intervention is
warranted.​

Q: How long will it take to resolve my complaint?
A: The timeframe depends on the complexity of the issue and the information required to investigate it. Simple matters may be resolved relatively quickly, while more complex complaints may take longer. The RA aims to handle complaints as efficiently as possible and will provide updates when appropriate.

Mobile devices are important for work, education, and everyday life; therefore, protecting them from theft and fraud sho...
10/07/2026

Mobile devices are important for work, education, and everyday life; therefore, protecting them from theft and fraud should be a priority. 🔒📱 ​

A few simple steps can help improve your security:​

Use a strong passcode, password, or biometric authentication such as Face ID or Fingerprint Recognition.​

Enable auto-lock so your device secures itself after a short period of inactivity.​

Consider limiting the number of sensitive applications stored on your phone. In some cases, banking or financial apps may be better suited to a secondary device that is not routinely carried.​

Taking a few minutes to strengthen your device security today can help reduce the risk of fraud, identity theft, and unauthorized access
tomorrow.

As stakeholders increasingly depend on digital services in their daily lives, strong cybersecuritygovernance plays an im...
08/07/2026

As stakeholders increasingly depend on digital services in their daily lives, strong cybersecurity
governance plays an important role in fostering trust, supporting resilience, and helping ensure that
critical communications infrastructure remains secure and reliable.​

Around the world, the responsibility to be safe online rests with all of us. Simple actions can protect
your personal information, financial assets and digital identity.

1. Protect Your Accounts

Use strong, unique passwords and enable multi-factor authentication (MFA) wherever available. Avoid reusing passwords across services.
Use a password manager if possible. Turn on MFA for email, banking, and social media accounts.

2. Think Before You Click

Be cautious of unexpected emails, text messages, phone calls, and links. Verify the sender before responding.Do not open suspicious attachments. Report phishing attempts to your service provider or relevant authorities.

3. Keep Devices Updated

Install software and security updates promptly. Enable automatic updates. Update operating systems, apps, routers, and smart devices.
Security patches protect against known cyber threats.

The responsibility to be safe online rests with all of us.

Address

Wesley Street
Hamilton
HM11

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

441-405-6000

Website

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