Public Service Delivery Division, Prime Minister's Office

19/05/2026

Government Technology (GovTech) Agency, Royal Government of Bhutan is conducting a nationwide ICT Skills Market Assessment to shape the future of Bhutan's tech workforce.

We invite you to share your insights on ICT skills gaps, talent challenges, and opportunities in the sector.

⏱ Takes only 8–10 minutes
📅 Deadline: 25 May 2026

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

13/05/2026

The Bhutan Construction and Transport Authority, Bhutan informs all vehicle owners that, emission testing will include mandatory physical verification of the vehicle chassis number.

The chassis number must match the Registration Certificate (RC) and eRaLIS records before an emission certificate is issued.

The public is requested to cooperate with authorized emission testing centers in supporting transparent and credible national environmental standards.

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

02/05/2026

Government Technology (GovTech) Agency, Royal Government of Bhutan will carry out scheduled system diagnostic activities to improve the reliability and user experience of G2C services accessed through Bhutan NDI login on 𝐒𝐚𝐭𝐮𝐫𝐝𝐚𝐲, 𝟐 𝐌𝐚𝐲 𝟐𝟎𝟐𝟔, from 𝟗:𝟎𝟎 𝐏𝐌 𝐭𝐨 𝟏𝟎:𝟎𝟎 𝐏𝐌. Users may experience temporary disruption during this period and are requested to plan accordingly.

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

30/04/2026

Thank you Bhutan NDI for conducting the refresher training on 24 April 2026 for the 1199 Contact Center and Integrated Service Center. The session strengthened understanding of onboarding, credential management, and troubleshooting, while also addressing field-level challenges, contributing to more secure, efficient, and user-centric digital identity service delivery.

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

17/04/2026

Please note that the Department of Revenue and Customs (DRC) is carrying out a data cleansing exercise to support the transition from RAMIS to the Bhutan Integrated Taxation System (BITS). ⁣
⁣
All PIT taxpayers are kindly requested to update their details at the earliest using the Google Form shared here 𝘩𝘵𝘵𝘱𝘴://𝘧𝘰𝘳𝘮𝘴.𝘨𝘭𝘦/𝘱𝘕6𝘑𝘱𝘋𝘬𝘔𝘣𝘶𝘲5𝘟𝘸𝘗𝘮6⁣
⁣
Your cooperation will help ensure accurate migration of taxpayer information, and your new Taxpayer Number (TPN) will be communicated to your registered email once BITS is launched. ⁣
⁣
For any assistance, please contact the nearest RRCO.

Department of Revenue and Customs, Thimphu Bhutan

As part of the transition from the RAMIS system to the Bhutan Integrated Taxation System (BITS), it hereby requests all taxpayers to update and verify their details. The information collected will facilitate the accurate migration of records to the new system. All taxpayers are kindly requested to p...

06/04/2026

Public service becomes real the moment a citizen needs something done. That is when government is judged — not by its systems or policies, but by how people are treated: with clarity, respect, care, and timeliness.

Public Service Delivery Division (PSDD) recently had the opportunity to speak to the 2025 BCSE Administrative and Finance Service officers at the Foundational In-Service Training (FIT) Programme at the Royal Institute of Management on “𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗕𝗲𝘁𝘁𝗲𝗿 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗳𝗼𝗿 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝗖𝗶𝘁𝗶𝘇𝗲𝗻-𝗖𝗲𝗻𝘁𝗿𝗲𝗱 𝗖𝗶𝘃𝗶𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲.”

The message was simple: we often design services around systems, but citizens experience them in real-life moments. Whether they are registering a birth, starting a business, or seeking help, their expectations are basic and fair: clarity, timeliness, respect, and responsiveness. Bhutan has made important progress in improving service delivery, with more service points and digital channels now in place. But when processes remain confusing, or when no one takes ownership, the burden of the system still falls on the citizen. That is why improving public services requires a shift from managing processes to improving citizen experience — from system-centric governance to citizen-centred service delivery.

PSDD shared three practical principles with the new civil servants to guide this shift:
𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺: treating every person with respect, communicating clearly, and taking personal ownership of their issue.

𝗔 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗶𝗴𝗻 𝗺𝗶𝗻𝗱𝘀𝗲𝘁: looking at services from the citizen’s side and reducing unnecessary burden. Where do people get stuck? How can we make the process easier?

𝗧𝗵𝗲 “𝗻𝗼 𝘄𝗿𝗼𝗻𝗴 𝗱𝗼𝗼𝗿” 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲: citizens should not be sent from counter to counter or office to office simply because they came to the “wrong” agency. They should still be helped toward a solution.

For the next generation of civil servants, this mindset matters early.
Better public service is built quietly. You do not need to control the budget or rewrite the rules to make a difference. You can lead with empathy, treat people with dignity and respect, communicate clearly, fix a confusing form, or provide a clear update. You may not change the whole system today, but you can improve the small things within your reach.

Real change happens every time we choose to make the process easier for the person standing in front of us.

Royal Civil Service Commission, Royal Government of Bhutan
Royal Institute of Management -Thimphu, Bhutan

04/04/2026

You may also contact Public Service Contact Center at:

𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

Public Notification

30/03/2026

The public may kindly call or WhatsApp 1719 1199 until the toll-free number 1199 is restored.

Bhutan Telecom Ltd.
Government Technology (GovTech) Agency, Royal Government of Bhutan

13/03/2026

The integration of eKYC with Bhutan’s National Digital Identity (NDI) now allows citizens to apply for passports without manually filling forms or uploading scanned documents. With the launch of the eKYC service, citizen credentials can be verified automatically through the NDI wallet, enabling seamless cross-sector verification and simplifying the passport application process.

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)

Government Technology (GovTech) Agency, Royal Government of Bhutan

Ministry of Foreign Affairs and External Trade, Royal Government of Bhutan

Bhutan NDI

06/03/2026

𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗜𝗻𝘁𝗲𝗿𝗿𝘂𝗽𝘁𝗶𝗼𝗻 𝗡𝗼𝘁𝗶𝗰𝗲

We have been informed by the Government Technology (GovTech) Agency, Royal Government of Bhutan that both ISP fiber lines at Olakha have been cut, disrupting the connection to the Government Data Center (GDC).

As a result, all G2C systems and applications hosted at the GDC are currently unavailable. Access will remain affected until the fiber connection is restored.

The teams from Government Technology (GovTech) Agency, Royal Government of Bhutan, and the ISPs Bhutan Telecom Ltd. TashiCell are actively working to resolve the issue as quickly as possible.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

💡 𝐇𝐚𝐯𝐞 𝐬𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐨𝐧 𝐩𝐮𝐛𝐥𝐢𝐜 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬? 𝐏𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐧𝐭𝐚𝐜𝐭:
𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯, 𝘗𝘳𝘪𝘮𝘦 𝘔𝘪𝘯𝘪𝘴𝘵𝘦𝘳'𝘴 0𝘧𝘧𝘪𝘤𝘦
📞 𝘛𝘰𝘭𝘭 𝘍𝘳𝘦𝘦 # 1199 (9 𝘢𝘮 – 5 𝘱𝘮)
📱 𝘖𝘯-𝘤𝘢𝘭𝘭 / 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱: 1719 1199 (9 𝘢𝘮 – 9 𝘱𝘮)