Chatham-Kent Public Utilities Commission

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Chatham-Kent Public Utilities Commission We focus on customer service, infrastructure improvements and employee development, to meet the demands of our service area.

The Chatham-Kent Public Utilities Commission’s goal is to provide safe and reliable water and wastewater service with environmental integrity to the customers and communities we serve. All of our staff are certified and licensed with the appropriate levels of certification and licensing for each facility, which may include:

- water treatment
- water distribution
- wastewater treatment
- wastewater collection

In addition to our operation and maintenance functions, we also respond to petition requests, construct water and sewer mains as required, and are involved in water and wastewater facility upgrades and expansions where needed. Background History
The Chatham-Kent Public Utilities Commission (CK PUC) was created at the time of amalgamation in 1998 for hydro, water and wastewater services. This utility took on the responsibility of these services from 23 municipalities and 13 former utilities. Upon the deregulation of hydro and the creation of incorporated companies for hydro servicing, the sole responsibility of the CK PUC became water and wastewater servicing. Currently, CK PUC operates and maintains 8 water and 10 wastewater treatment facilities and systems. It owns approximately 1750 km of waterlines and 550 km of sanitary sewers and provides service to approximately 86,750 individuals. The creation of CK PUC was done in a manner that prepared the utility for the anticipated changes in the delivery of services to our customers. The design of the organization also took into account the future competitive environment in which the utility must operate.

📢 Effective Thursday, October 1st, Ontario One Call, officially becomes Ontario Dig Authority.  Remember to always call ...
09/28/2026

📢 Effective Thursday, October 1st, Ontario One Call, officially becomes Ontario Dig Authority. Remember to always call before you dig! Contact Ontario Dig Authority. It's easy. It's the law. www.ontariodigauthority.ca

09/17/2026
08/31/2026

The Municipality of Chatham-Kent is lifting the emergency water restrictions that have been in place for Chatham and several surrounding communities. Residents are now being asked to conserve water by limiting grass watering over the next few days.

Effective immediately, residents and businesses in Chatham, Grande Pointe, Pain Court, Dover Centre, Mitchell’s Bay, Dresden, Tupperville, Eberts, Prairie Siding, Thamesville and Kent Bridge may resume normal water use such as showering, laundry, and bathing.

Our largest industrial, commercial and institutional water customers are being contacted directly and asked to gradually resume water consumption over the next few days to avoid putting increased strain on the system. Restaurants, car washes, and laundromats are no longer being asked to voluntarily remain closed.

Municipal splash pads and arenas in the impacted areas will reopen as scheduled tomorrow, September 1.

While the emergency restrictions have been lifted, regular lawn watering restrictions are now in effect for customers served by the affected water system.
• This applies to lawn watering; all irrigation uses and all other non-essential uses of the potable water supply.
• Customers with odd numbered addresses will be allowed to water their lawns on odd numbered days.
• Customers with even numbered addresses will be allowed to water their lawns on even numbered days.
• This does not apply for newly sodded lawns.

The Municipality and Chatham-Kent Public Utilities Commission thank residents and businesses for their significant cooperation throughout the restrictions. The reduction in water use across the affected communities produced real results and helped protect the water system while crews worked to stabilize operations.

The Municipality recognizes the inconvenience the emergency restrictions caused and thanks residents, businesses and community organizations for their understanding and cooperation. The collective response demonstrated the significant impact that conservation can have when the community works together.

CK Public Health Chatham-Kent Public Utilities Commission Chatham-Kent Police Service CKRecreation

08/30/2026

Emergency severe water restrictions remain in effect today for Chatham and several surrounding communities as the Municipality of Chatham-Kent continues working to stabilize the water system following repairs to the main water transmission line feeding the Chatham Water Treatment Plant.

The restrictions remain in effect for:

- Chatham
- Grande Pointe
- Pain Court
- Dover Centre
- Mitchell’s Bay
- Dresden
- Tupperville
- Eberts
- Prairie Siding
- Thamesville
- Kent Bridge

Residents in these communities are asked to continue limiting water use to essential purposes only, including drinking, brushing teeth and flushing toilets.

The Municipality appreciates the significant efforts residents, businesses and organizations have already made to reduce water consumption. Those efforts are making a difference; there have been some improvements toward the system returning to normal levels, but continued conservation remains critical while the system recovers.

There continues to be no impact to the safety or quality of the drinking water. Water remains safe to drink. The restrictions are necessary to reduce demand on the system and allow water supplies to recover while operations at the Chatham Water Treatment Plant continue to stabilize. This is a short-term effort that is need to replenish supplies within the Chatham-Kent water supply.

Residents should continue to avoid showers, laundry, watering lawns and gardens, washing vehicles, filling pools or hot tubs, and all other non-essential water use.

Residents are also reminded not to fill bathtubs, buckets or other containers to stockpile water. This creates additional demand on the system and works against efforts to restore adequate water levels and pressure.

Businesses that use significant amounts of water, including car washes, dog washes and laundromats, are asked to continue to voluntarily suspend operations involving significant water consumption.

Industrial, commercial and institutional water customers are also being asked to continue restricting consumption and, where possible, postpone operations or production requiring significant amounts of water.

Municipal splash pads, pools and arenas in the impacted areas will remain closed while the emergency restrictions are in effect.

The Municipality continues to closely monitor water production, reservoir levels and system pressure. Restrictions will remain in place until the system has stabilized sufficiently to safely return to normal water consumption.

Further updates will be provided as information becomes available. Residents and businesses are asked to continue following the emergency severe water restrictions until the Municipality announces they have been lifted.

08/29/2026

The Municipality of Chatham-Kent is directing residents and businesses in Chatham and several surrounding communities to immediately restrict water use to essential purposes only as the municipal water system experiences significant supply challenges following repairs to the main water transmission line feeding the Chatham Water Treatment Plant.

There is currently no impact to the safety or quality of the drinking water. Water from the system remains safe to drink. These emergency restrictions are temporary and necessary to maintain adequate supplies while the system stabilizes following the repairs.

The emergency severe water restrictions apply to:
• Chatham
• Grande Pointe
• Pain Court
• Dover Centre
• Mitchell’s Bay
• Dresden
• Tupperville
• Eberts
• Jeannette’s Creek
• Thamesville
• Kent Bridge

Residents must immediately restrict water use. Until further notice, residents in the affected communities are directed to use municipal water only for essential purposes, including drinking, brushing teeth and flushing toilets.

Residents are directed to stop other water use, including:
• Showering and bathing
• Doing laundry
• Watering lawns and gardens
• Washing vehicles
• Filling pools or hot tubs
• Other non-essential uses of water

Residents should NOT fill bathtubs, buckets or other containers to store water as a precaution. Doing so would place additional demand on the system, further reduce water pressure and increase the risk of a system-wide pressure loss.

Storage reservoirs are approaching critically low levels and the system is at risk of losing pressure. Reducing consumption immediately will help stabilize the system and provide the time necessary for full water production to resume.

Industrial, commercial and institutional water customers are also being contacted directly and asked to significantly restrict their water consumption. Some large water users are shutting down or rescheduling production and other activities that require significant volumes of water.

Businesses whose operations involve significant water consumption, including car washes, dog washes and laundromats, are being asked to voluntarily close for the day. Restaurants and other significant commercial water users are also being asked to reduce or cease water-intensive operations wherever possible to help preserve the municipal water supply and maintain system pressure.

The Municipality is also shutting down municipal operations that require significant water use in the impacted communities, including splash pads, arenas and municipal pools.

These restrictions are intended to be a short-term measure while the water system stabilizes following the transmission line repairs.

Residents and businesses are asked to take these restrictions seriously and reduce their water consumption immediately. The collective reduction in water use will help protect the system and reduce the likelihood of a complete loss of water pressure.

The Municipality will continue to monitor the system closely and will provide updates as additional information becomes available. Residents should continue following the emergency severe water restrictions until the Municipality advises that they have been lifted.

08/24/2026

The Chatham-Kent Public Utilities Commission (CK PUC) is asking residential water customers in Chatham to minimize non-essential water use from Monday, August 24 through Friday, August 28 while repairs are completed on a major water transmission line supplying the Chatham Water Treatment Plant.

Residents can continue to use water for normal household needs, including drinking, cooking, bathing and other essential purposes. However, customers are asked to help conserve the community’s water supply by reducing or postponing activities that use significant amounts of water.

During this time, residents are asked to avoid or limit activities such as:
- Watering lawns and gardens where possible
- Washing vehicles, driveways or outdoor surfaces
- Filling or topping up swimming pools and hot tubs
- Other non-essential activities that require significant amounts of water

There is currently no impact to the safety or quality of Chatham’s drinking water, and the Chatham Water Treatment Plant continues to operate normally. The conservation request is a precautionary measure to help maintain adequate water supplies while the repair is completed.

As part of the work, Charing Cross Road will be closed to through traffic in the immediate area of the repair site. Residents whose properties are within the affected section will continue to have access to their homes but will not be able to travel through the worksite.

The government of Ontario recommends keeping a fully stocked 72 hour emergency preparedness kit. When building your 72 hour emergency preparedness kit, make sure you track expiry dates on bottled water and keep 4 Litres per person per day in the household on hand for drinking, food preparation, hygiene and dishwashing.

Further updates will be provided if conditions change or additional action is required.

The Chatham-Kent PUC is completing the required Municipal Class Environmental Assessment (MCEA) Addendum for the relocat...
07/16/2026

The Chatham-Kent PUC is completing the required Municipal Class Environmental Assessment (MCEA) Addendum for the relocation of Chatham Sanitary Pumping Station #11 (SPS #11).

We’re reviewing current and future sanitary sewer capacity needs in northwest Chatham to support projected growth and development.

This Addendum builds on the 2016 study for the existing SPS #11, located at the intersection of Oxley Drive and Sandy Street, and will help confirm the preferred wastewater servicing solution.

As part of this work, a virtual Public Information Centre (PIC) will be available starting July 16, 2026. The PIC will share study information, wastewater servicing options, evaluation criteria, and the recommended strategy.

Your input matters. Public feedback will help inform the decision making process for this project.

Learn more, review the PIC materials, or connect with the project team here: www.letstalkchatham-kent.ca/pump-station11

The Municipality of Chatham-Kent is soliciting quotations from qualified bidders to enter into a lease agreement for pro...
07/08/2026

The Municipality of Chatham-Kent is soliciting quotations from qualified bidders to enter into a lease agreement for property to be used for agricultural purposes.

All offers are to be presented on the specific forms provided for this quotation and subject to specific conditions which are available by contacting Chatham-Kent Property Management by phone at 226.312.2023 Ext 4353, or by email at [email protected]

Quotations will be accepted until 3:00 pm on July 31, 2026. For more information please visit: https://www.chatham-kent.ca/localgovernment/propertiesforsale/Pages/Surplus-Municipal-Properties.aspx

💦 REMINDER: The Public Works Department are flushing hydrants  in the community of Wallaceburg Monday, June 8th until Tu...
06/17/2026

💦 REMINDER: The Public Works Department are flushing hydrants in the community of Wallaceburg Monday, June 8th until Tuesday, June 30th, 2026.

Areas where flushing takes place could experience discoloured water for a short period of time. Let your tap run until the water is clear if you detect discoloured water. Please check your tap before starting your washing machine.

If you have any questions or concerns, please call 3-1-1 or 519-360-1998.

💦 NOTICE: The Public Works Department will begin their Spring Hydrant Flushing in the community of Wallaceburg commencin...
06/07/2026

💦 NOTICE: The Public Works Department will begin their Spring Hydrant Flushing in the community of Wallaceburg commencing Monday, June 8th until Tuesday, June 30th, 2026.

Areas where flushing takes place could experience discoloured water for a short period of time. Let your tap run until the water is clear if you detect discoloured water. Please check your tap before starting your washing machine.

If you have any questions or concerns, please call 3-1-1 or 519-360-1998.

Address

325 Grand Avenue East
Chatham, ON
N7M5L8

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+15194360119

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