Office of the Utilities Consumer Advocate

Office of the Utilities Consumer Advocate The UCA educates and mediates for Alberta's utilities consumers and advocates for energy consumers. Have questions about utilities?

Need help understanding your bill? Facing a dispute with your provider? The UCA is here to help and empower consumers as they navigate Alberta's utility market.

06/19/2026

You may be on the Rate of Last Resort, but how can you check?

Check your electricity bill for “Rate of Last Resort” or “RoLR.” It’s usually listed in the rate or plan section.

If you’re not sure what you’re seeing or have questions about your bill, the UCA can help you understand what to look for.
📧 [email protected]
📞 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta), option 3
🌐 ucahelps.alberta.ca/contact/

Hello, sunshine! ☀️The longest day of the year is almost here, which means more daylight and more potential for solar en...
06/18/2026

Hello, sunshine! ☀️

The longest day of the year is almost here, which means more daylight and more potential for solar energy across Alberta.

Solar is just one part of how electricity is generated in our province. If you’re curious about adding solar or exploring micro-generation , you can find helpful articles and information on our website: https://ucahelps.alberta.ca/residential/renewable-energy/

If you’ve already tried to resolve an issue with your utility retailer and need more support, the Utilities Consumer Adv...
06/17/2026

If you’ve already tried to resolve an issue with your utility retailer and need more support, the Utilities Consumer Advocate (UCA) can help.

The UCA helps Albertans investigate concerns and resolve issues with utility companies through mediation.

🌐 Did you know the UCA also offers interpreter services through CanTalk? When you’re connected with a mediation officer, let them know the language you need and an interpreter can be brought into the call. Please note it may take a few minutes to connect.

If you or someone you know could use support with a utility issue, feel free to share.

Call us toll-free at 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta), email [email protected] or use the contact form: https://ucahelps.alberta.ca/contact/.

The Rate of Last Resort is something you might hear when talking about utilities in Alberta. What does it mean?The Rate ...
06/16/2026

The Rate of Last Resort is something you might hear when talking about utilities in Alberta. What does it mean?

The Rate of Last Resort (RoLR) is the default electricity option in Alberta. It helps ensure Albertans continue to have access to electricity, even if they haven’t selected a plan with a competitive retailer.

If you don’t sign up with a competitive retailer, you’re placed on the RoLR by default.

What does this mean for you?
The RoLR is a stable option for many consumers, and there are no fees to leave if you decide to explore other plans. Rates can differ from those offered by competitive retailers, so some people choose to compare their options to see what’s available.

Here’s a bit more context ⬇️
• The RoLR only applies to electricity
• Natural gas has a separate default option
• The RoLR rates are set until Dec. 31, 2026
The UCA sends information by mail and email to help let consumers know if they are on the RoLR.

If you have questions or want to better understand your options, you can contact the UCA:
📧 [email protected]
📞 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta), option 3

Seniors in Alberta may have different considerations when it comes to utilities. Join the UCA for an upcoming free webin...
06/15/2026

Seniors in Alberta may have different considerations when it comes to utilities. Join the UCA for an upcoming free webinar.

🔌 June 16 – Noon - Understanding Utility Choices for Seniors: Learn about the free services and resources offered by the UCA, tips for moving, and key factors to consider before signing a utility contract.

Register here: https://us06web.zoom.us/meeting/register/gybpbdRnTCSdBDfw4Bb2CQ

Check out all upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

06/12/2026

Moving to Alberta? You might be wondering how utilities work here.

Here are a few things to know ⬇️
🔷 The main utilities in Alberta are electricity, natural gas, and water
🔷 Alberta has a competitive market for electricity and natural gas, which means you can choose your retailer
🔷 There are also default options if you don’t sign with a competitive retailer
🔷 Prices can fluctuate based on supply, demand, and other market factors

Setting up utilities for the first time can come with many questions. The UCA has information and resources to help you understand your options and what to expect.

Explore webinars and other resources on our website at ucahelps.alberta.ca

The UCA has a tool to help Albertans compare energy retailers and find the option that works for them.Whether you need e...
06/10/2026

The UCA has a tool to help Albertans compare energy retailers and find the option that works for them.

Whether you need energy for your home, small business, or farm, the Cost Comparison Tool (CCT) shows a list of retailers, their rates, plan options, and an estimate of your monthly bill.
It’s a simple way to see what’s available and helps you make an informed decision when choosing a retailer.

Use the CCT to find the best one for you: https://ucahelps.alberta.ca/cost-comparison-tool/

When choosing an energy retailer, here are a few questions to consider when comparing your options 👇What rate is being o...
06/10/2026

When choosing an energy retailer, here are a few questions to consider when comparing your options 👇

What rate is being offered?

Am I locked into a plan? If so, for how long?

Are there exit fees?

What administrative fees apply?

Are there any sign-up bonuses or incentives?

These are some of the factors that can impact your final choice. Ultimately, you decide which retailer and plan you’re most comfortable with. The UCA can help you understand what to look for and how to compare your options.

Are you trying to figure out which utility retailer to choose? That’s where the UCA’s Cost Comparison Tool (CCT) can hel...
06/08/2026

Are you trying to figure out which utility retailer to choose? That’s where the UCA’s Cost Comparison Tool (CCT) can help.

Join us for a free webinar and learn how the CCT works and how to use it to compare the options available to Albertans.

🔌 June 10 – Noon - Choosing a Retailer: Learn how to use the Cost Comparison Tool to select a utility retailer and what to consider before signing a utility contract.
Register here: https://us06web.zoom.us/meeting/register/TO49y_h5Qb-UF5M2UQxknA #/registration

Explore all upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

Address

Edmonton, AB
T5J2Z1

Opening Hours

Monday 8:15am - 4:30pm
Tuesday 8:15am - 4:30pm
Wednesday 8:15am - 4:30pm
Thursday 8:15am - 4:30pm
Friday 8:15am - 4:30pm

Telephone

+17803104822

Website

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