Office of the Utilities Consumer Advocate

Office of the Utilities Consumer Advocate The UCA educates and mediates for Alberta's utilities consumers and advocates for energy consumers. Have questions about utilities?

Need help understanding your bill? Facing a dispute with your provider? The UCA is here to help and empower consumers as they navigate Alberta's utility market.

Did you spot the difference? 👀 Two utility plans can show the same estimated monthly cost, but that doesn't always mean ...
09/29/2026

Did you spot the difference? 👀

Two utility plans can show the same estimated monthly cost, but that doesn't always mean they're the same.

Before signing a contract, look beyond the rate and monthly estimate. Details like contract length, renewal terms, exit fees, and other conditions can affect your experience.

Understanding the full contract can help you make informed decisions about your utility services.

Looking for utility resources to support your clients? Join the UCA for a free webinar! 💡 🔌 Sept. 29 – Noon. Information...
09/28/2026

Looking for utility resources to support your clients? Join the UCA for a free webinar! 💡

🔌 Sept. 29 – Noon. Information and Resources for Support Workers: Learn how support workers and service providers can help clients navigate utility challenges, understand bills and rate options, build financial literacy, and connect with helpful resources.

Register here: https://us06web.zoom.us/meeting/register/dPo1i0yaQl6EsvE6tzr94g #/registration

Explore all upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

Looking at utility rates? Don't forget to look at the past. 📊 Historic rates can provide valuable context when comparing...
09/25/2026

Looking at utility rates? Don't forget to look at the past. 📊

Historic rates can provide valuable context when comparing fixed-rate and variable-rate options.

By reviewing past variable rates, you can see how rates have changed over time and what they averaged over different periods. This information can help you understand how a variable rate compares with a fixed rate and support informed decisions when reviewing your utility options.

Keep in mind that past rates don't predict future prices, but they can help you better understand rate trends and how different pricing options work.

View historic electricity and natural gas rates: https://ucahelps.alberta.ca/residential/rates/historic-rates/

Falling behind on utility bills can be stressful. A consumer contacted the UCA after their utility services were disconn...
09/24/2026

Falling behind on utility bills can be stressful.

A consumer contacted the UCA after their utility services were disconnected due to financial hardship. They were unsure what support options were available or where to turn for help.

A UCA mediation officer discussed available assistance programs and learned the consumer had not contacted Alberta Supports for emergency utility assistance. The consumer was unaware of the program, so the mediation officer explained how to apply.

The consumer secured emergency assistance funding, allowing their utility services to be reconnected.

If you're struggling to pay your utility bills, exploring assistance programs early may help prevent service disconnections and connect you with available support.

Learn more about how the UCA has helped consumers through mediation: https://ucahelps.alberta.ca/about-the-uca/who-we-are/mediation/

Utility information, webinars, and consumer resources, delivered to your inbox. 📬 Subscribe to the UCA newsletter for up...
09/23/2026

Utility information, webinars, and consumer resources, delivered to your inbox. 📬

Subscribe to the UCA newsletter for updates on utility topics, upcoming webinars, new resources, and tools to help you better understand your utility options.

Subscribe here: http://eepurl.com/jeNx0o

09/22/2026

September means fewer daylight hours and more time with the lights on. 💡

As days get shorter, many households spend more time indoors and use more lighting throughout the day.

Looking for easy ways to reduce energy use?

💡 Switch to LED bulbs

⏰ Use timers for lights and devices

🔌 Unplug electronics when they’re not in use

A few simple adjustments can help you manage energy use as the seasons change.

Want to better understand how utilities work in Alberta? Join the UCA for a free webinar! ⚡ 🔌 Sept. 22 – Noon. Understan...
09/21/2026

Want to better understand how utilities work in Alberta? Join the UCA for a free webinar! ⚡

🔌 Sept. 22 – Noon. Understanding Utilities in Alberta: Learn how Alberta's utility markets work, including your options, cost-saving tips, and what to know before signing a contract.

Register here: https://us06web.zoom.us/meeting/register/MJI3cV_FR3u_3jQpZgB7ng #/registration

Learn about upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

Questions about your utilities? Whether you're trying to understand your bill, have questions about a utility contract, ...
09/18/2026

Questions about your utilities?

Whether you're trying to understand your bill, have questions about a utility contract, need help comparing your options, or are experiencing an issue with a utility retailer, the UCA may be able to help.

📞 Contact us toll-free at 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta)

📧 [email protected]

🔗 Visit our website: https://ucahelps.alberta.ca/contact/

09/17/2026

One thing Albertans should know about utility contracts: 👇

A lower rate doesn’t always mean a lower bill.

Contract length, fees, and other terms can all affect what you pay.

Understanding the full contract is just as important as understanding the rate itself.

If you’re unsure about a utility contract or have questions about your options, the UCA can help you better understand utility plans, bills, and contracts. Get in touch with us!

Cooler weather is just around the corner. Before temperatures start to drop, take a few minutes to prepare your home for...
09/16/2026

Cooler weather is just around the corner.

Before temperatures start to drop, take a few minutes to prepare your home for the season:

✅ Check furnace filters
✅ Seal drafts
✅ Clean vents
✅ Test your thermostat
✅ Inspect windows and doors

A little preparation now may help improve efficiency throughout the season.

Address

Edmonton, AB
T5J2Z1

Opening Hours

Monday 8:15am - 4:30pm
Tuesday 8:15am - 4:30pm
Wednesday 8:15am - 4:30pm
Thursday 8:15am - 4:30pm
Friday 8:15am - 4:30pm

Telephone

+17803104822

Website

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