10/21/2026
We are excited to share some highlights from the Sentolib Survey over the next few months. Sentolib is an international library benchmarking survey conducted with libraries across Canada and Europe. More than 200,000 people from 1,250 library locations participated, helping libraries better understand customer experiences and compare results.
EGPL collected feedback from 144 community members, both online and in person, and the results were included in the global study.
Our first highlight is our Net Promoter Score (NPS), which measures how likely customers are to recommend the Library to friends and family. This score can range from -100 to +100. EGPL’s response was overwhelmingly positive and far exceeded any benchmark:
⭐ EGPL: +80
⭐ Cluster B Libraries: +65
⭐ Canada: +65
⭐ Europe: +65
When asked "How willing are you to recommend the Library?" on a scale from 1 to 10, 76% of our respondents selected "10, Very Likely". See the comparison:
⭐ EGPL: 76%
⭐ Cluster B Libraries: 57%
⭐ Canada: 69%
⭐ Europe: 58%
Thank you to everyone who shared their feedback. Your voice helps shape the future of EGPL, and we can't wait to share more survey insights with you soon! Be sure to recommend EGPL to your friends and family; we love welcoming new members to our community. 💛