07/07/2026
Wondering what actually happens if you call HPCAS? You're not alone - a lot of people aren't sure what to expect, and that uncertainty can be the biggest reason someone doesn't reach out at all. Let us tell you more about it.
When you call, you'll speak with a Child and Family Well-Being worker who will listen to your concerns. They'll ask for some information, like the child's name, age and whereabouts, along with why you're concerned. It's okay if you don't have all the details. That shouldn't stop you from calling.
From there, a worker assesses the situation to figure out next steps. If a child appears to be in immediate danger, a worker may respond within 12 hours. In other situations, an initial safety assessment is completed within seven days. If you're witnessing a child in immediate danger right now, call 911 first.
Whatever the situation calls for, our approach focuses on building on a family's existing strengths and using the least disruptive course of action needed to keep kids safe.
We're available 24 hours a day, seven days a week, because concerns about a child's safety don't follow a schedule.
If you're ever unsure whether to call, that uncertainty is reason enough to reach out. We'd rather talk it through with you than have you carry that worry alone.
📞 519.271.5290 or 519.524.7356
📞 Toll-free: 1.800.668.5094
