Ombudsman for the Department of National Defence and the Canadian Forces

Ombudsman for the Department of National Defence and the Canadian Forces The Ombudsman investigates complaints and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Forces.

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The Ombudsman investigates complaints and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Forces. Acting independently of the chain of command and managers, he reports directly to the Minister of National Defence. The office is a direct source of information, referral, and education

for the men and women of the Department of National Defence and the Canadian Forces. Its role is to help individuals access existing channels of assistance or redress when they have a complaint or concern. In addition, the Ombudsman may investigate and report publicly on matters affecting the welfare of members and employees of the Department or the Canadian Forces and others falling within his jurisdiction. The ultimate goal is to contribute to substantial and long-lasting improvements to the Defence community. Any of the following people may bring a complaint to the Ombudsman when the matter is directly related to the Department of National Defence or the Canadian Forces.

•A current or former member of the Canadian Forces

•A current or former member of the Cadets

•A current or former employee of the Department of National Defence

•A current or former non public fund employee

•A person applying to become a member

•A member of the immediate family of any of the above-mentioned

•An individual on an exchange or secondment with the Canadian Forces

06/23/2026

You don’t have to navigate workplace health challenges alone. Support is available; whether you’re staying at work or starting leave.

The Office of Disability Management (ODM) helps public service employees and managers dealing with illness, injury or impairment issues.

Get started through the online client intake portal (only available on the Defence network). If you need to submit a request to the ODM but don’t have access to the network, you can send an email to [email protected] or call 1-833-893-3388.

To learn more, visit: https://www.canada.ca/en/ombudsman-national-defence-forces/education-information/civilian-employees/odm.html

06/19/2026

This Public Service Week feels extra special as we celebrate our 28th anniversary! 🎉

For nearly three decades, our office has been powered by incredible people who care deeply about the work they do.

A big thank you to our current team—and to all the former colleagues and our former Ombuds - who helped shape where we are today.

It’s a great time to celebrate the impact of public service, share a little pride in what we do, and look ahead to what’s next.

Here’s to 28 years and counting!

06/18/2026

Great conversations at the Seamless Canada roundtable today, with leaders and partners coming together to tackle priorities for military families—including access to healthcare, education, employment, and housing.

We are always honoured to be part of these important discussions, helping ensure military families have the support they deserve.

For more about Seamless Canada, visit: https://www.canada.ca/en/department-national-defence/services/benefits-military/pay-pension-benefits/benefits/relocation-travel-accommodation/seamless-canada.html

06/15/2026

As we reflect on the past, we also look ahead with optimism—ready to continue evolving, strengthening our partnerships, and supporting the vital work that serves Canadians.

Cheers to many more years of service to the Defence community.

06/15/2026

Today, we proudly celebrate 28 years of service to the Defence community, including the Canadian Coast Guard

We’re proud of our past and focused on the future as we continue this important work together.

Thank you to everyone who has been part of our journey—your support has helped shape who we are.

06/12/2026

Thank you, St. John’s! The team was grateful to connect with such a strong, engaged community that truly values teamwork and life in Newfoundland. We heard your feedback loud and clear—your voices matter.

If you didn't get a chance to connect with us in-person, reach out to us https://www.canada.ca/en/ombudsman-national-defence-forces.html

06/09/2026

TONIGHT!

06/09/2026

A very busy day 2 in St. John’s. The team met with Command Team 5CDSG Garrison St John’s. Thank you all that took the time to meet us.

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100 Metcalfe Street
Ottawa, ON
K1P5M1

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+18888283626

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