08/26/2026
A message from Fortis Alberta:
FortisAlberta will be replacing electricity meters in our area over the next month. This work is part of a system-wide program to ensure all electricity meters meet the latest safety and performance standards as equipment reaches the end of its lifespan.
Our current meters are nearing the end of their lifespan and need to be replaced. There is no additional charge to customers for this work.
What to expect:
• A qualified technician will visit your property within the next month.
• You do not need to be home, as long as the meter is accessible. If the exchange cannot be completed, a notice will be left outlining next steps.
• If you are home, the technician will knock on your door to explain the process
• During the exchange, electricity service will be briefly interrupted, typically for less than 10 minutes.
• Once the new meter is installed and power is restored, the technician will confirm it’s working. You may need to reset some electronic devices.
Who is doing the work:
FortisAlberta is working with qualified contractors, Olameter Inc. and Rodan Energy Solutions. These technicians operate under FortisAlberta’s oversight and follow the same safety, security, and quality standards. They carry identification, wear uniforms, and safety gear, and will never ask for payment or personal information.
Learn more:
For more information, including answers to frequently asked questions, visit fortisalberta.com/meterexchange.
If you have additional questions, reply to this email at [email protected] and a representative will respond within 48 business hours. You can also call us at 310-WIRE (9473).
Thank you for your cooperation as we complete this important work.
Sincerely,
FortisAlberta Customer Care