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CCW CCW - The voice for water consumers. We're here to help you. Use our Water Calculator to see if you can save money on your water bills.

16/10/2026

Parts of the south east and south west of England are now in severe drought - but what exactly does that mean? Environment Agency has produced this really helpful explainer

Worried about rising household costs?You may be entitled to financial support without even realising it. Our free Better...
15/10/2026

Worried about rising household costs?
You may be entitled to financial support without even realising it. Our free Better Off Calculator can help you check what benefits or other support may be available in just a few minutes.

New guide to smart water metersAs water companies continue to roll out smart water meters, we've launched a new webpage ...
14/10/2026

New guide to smart water meters
As water companies continue to roll out smart water meters, we've launched a new webpage to help household customers understand what they are, how they work and what they could mean for them.
The page covers:
-How smart water meters work
-What to expect during installation
-Benefits such as more accurate bills, leak detection and insights into water use
-Answers to common questions about privacy, maintenance, costs and support

09/10/2026

💙 Behind every customer query is a person, and every person deserves to be heard.
National Customer Service Week shines a spotlight on the people who go above and beyond to support customers every day.
This Customer Service Recognition Day, we're sharing Mr K's story, a powerful reminder of the difference compassionate, personalised support can make when someone needs help most.
At CCW, we're here to fight your corner.

08/10/2026

💧 Who better to help shape water services than the people who use them every day?

It’s been great to be at the International Water Association’s in Glasgow, sharing the important work of our Water Voice consumer panels in bringing customers’ perspectives into conversations across the water sector.

We’ve had some fantastic conversations, and it’s been brilliant to see such strong interest in putting consumers at the heart of decision-making.

If you haven’t stopped by yet, come and say hello to our Chief Executive Mike Keil, our Water Voice team and our colleagues at Taylor McKenzie Research – you’ll find us at Stall 235. 👋

03/10/2026

Looking after our drains starts with simple, mindful choices.

From food waste to wet wipes, what goes down our sinks and toilets can have a bigger impact than we might think. Here's a quick reminder of some easy ways we can all help keep drains and sewers flowing. 💧

01/10/2026

Did you know that every water company in England and Wales offers free Priority Services? 💧💙

Priority Services provide extra support for customers who may need additional help due to an illness, disability, or language barrier. By registering, you can access free services designed to make sure you receive the support you need and can continue to access water and wastewater services in a way that works for you.

Visit our dedicated BSL page to find help with bills, advice on making a complaint to your water company, tips on saving water at home, and details of extra support that may be available.

21/09/2026

Did you know a single leaking toilet can lose up to 400 liters of water a day? 🚽💦
That’s literally doubling an average family's daily water consumption without anyone noticing!
In this episode of Waterfall Rapids, Mike & Karen sit down with Thames Water 's Demand Reduction Manager, Andrew Tucker, to uncover why modern toilets fail, what smart meter data is revealing, and how to fix a leaky loo before it drips away your money.
Search 'Waterfall Rapids' wherever you listen to podcasts.

Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW...
16/09/2026

Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW.
Companies need to do much more to show customers where their money is going and demonstrate that the higher bills people are paying are funding the improvements that were promised.

Our latest Household Complaints Report reveals a worrying surge in complaints to both water companies and CCW.Against a ...
16/09/2026

Our latest Household Complaints Report reveals a worrying surge in complaints to both water companies and CCW.
Against a backdrop of rising bills and record-low trust in the water sector, concerns about affordability, the scale of the price rises and the search for ways to reduce costs were among the key drivers behind the increase.

Address

23 Stephenson Street
Birmingham
B24BH

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+443000342222

Website

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