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Havebury Homes Havebury Homes is dedicated to the provision of good quality affordable homes and housing services across the East of England.

Havebury Housing Partnership is dedicated to the provision of good quality affordable homes and housing services across the East of England. Our page is managed during our working hours. If you contact us outside these hours we will get back to you on the next business day.

Want to own your own home but not sure you can afford to buy outright?Shared ownership could help make owning your own h...
14/10/2026

Want to own your own home but not sure you can afford to buy outright?

Shared ownership could help make owning your own home more affordable.

With shared ownership, you buy a percentage of the home, usually between 10% and 75% of its full market value. You’ll normally use a mortgage to pay for the share you buy, so it’s important to make sure you can afford the mortgage repayments.

You’ll pay rent and a service charge on the remaining share of the home, which you rent from us.

We have some beautiful new build homes available at the moment in:

• Thurston
• Haverhill
• Eye
• Bury St Edmunds
• And a new phase of homes coming soon in Hethersett

We also have resale homes available in:

• Martlesham
• Warboys
• Elmswell
• Mildenhall
• Hethersett
• Bury St Edmunds

Find out more and register today https://www.havebury.com/home-ownership/shared-ownership/shared-ownership-homes/

We have been advised that there is currently a power outage affecting some residents in Bury St Edmunds around the Howar...
13/10/2026

We have been advised that there is currently a power outage affecting some residents in Bury St Edmunds around the Howard and Mildenhall Estates.

Engineers are now on site, carrying out investigations into the fault at Olding Road. Once they have completed their assessment, they will carry out repairs.

The power outage has affected the traffic lights in the area so please be aware and drive carefully.

Find out more information and live updates on the UK Power Networks Website.

You can also sign up to receive free text updates about when the power will be back on.

13/10/2026

Did you know you can use the myHavebury Homes app to report grounds maintenance issues to us. You can also see the last time we visited your area or when we are due to attend again.

You can download the app from the Google Play or Apple App stores or you can visit my.havebury.com

Find out more by watching this short video.

We are giving one lucky myHavebury Homes users a chance to win a £20 Amazon voucher.

All you need to do is log into the app between now and the end of October and your name will automatically be entered into the draw.

12/10/2026

Every day, our teams work together to improve the lives of more than 8,500 residents across East Anglia. This could be through great customer service, getting a repair sorted, visiting someone in their community or making decisions that help people feel safe, supported and at home.

Want to join our team? Check out the vacancies below.

Electrician 💡

We have multiple opportunities for you to join us as an electrician. You'll be out on the road across the region of East Anglia, making a real difference to people's homes by carrying out expert electrical repairs and installations. You will provide a responsive, friendly and customer focused service. We are looking for someone who is passionate about great customer service, a confident communicator and a recognised Level 3 electrical qualification.

Energy assessor (retrofit) 🦺

Join our Sustainability and Delivery team in this brand-new role. You'll carry out EPCs, Retrofit Assessments and energy-efficiency surveys across our homes, helping us cut carbon emissions and reduce energy costs for residents. We're looking for someone who has strong analytical skills, understands the importants of working as a team and who has a qualifications as a domestic energy and retrofit assessor.

Data protection coordinator💙

You’ll work with our data protection officer and support the day-to-day administration of our data protection service. Providing vital assistance to ensure compliance with UK GDPR regulations. We’re looking for someone with strong organisational and administrative skills, as well as experience handling sensitive and confidential information.

Development assistant (12-month fixed-term contract) 🏠

We're looking for a development assistant to support our New Homes Delivery team, helping manage our on-site programme and pipeline development, and playing a key part in delivering homes for our community. If you have experience in administration, understand the importance of great customer service and pride yourself on your attention to detail, this role could be for you.

Find out more and apply here https://www.havebury.com/work-with-us/vacancies/

On the final day of National Customer Service Week, we look at celebrating success. We share our compliments at the end ...
09/10/2026

On the final day of National Customer Service Week, we look at celebrating success. We share our compliments at the end of every month on our social media channels. This gives us the chance to celebrate individuals who really champion great customer service for our residents.

We also think it’s important to share where feedback has influenced change within the organisation.

In our latest blog post, we share with you what you told us and what we did with your feedback. Below is a short summary of how we worked with the residents at Lucy Adams House.

Earlier this year, we held our first resident voice meeting at Lucy Adams House and were delighted with the level of engagement and valuable feedback we received. The meeting provided an open and supportive environment where residents felt comfortable sharing their thoughts and experiences.

Residents said:
• They have difficulty maintaining shared kitchen areas because some residents leave them untidy.
• They requested more day trips and opportunities to participate in activities such as fishing.
• They can feel anxious or uncertain when new residents move in.
• They would like greater access to mental health support. At times, they feel lonely during the evenings, which many residents identified as the most challenging time of day.
• They were concerned about isolation and financial pressures when moving on from Lucy Adams House.

We did:
• We have installed signs in the communal kitchen areas to encourage residents to tidy up after themselves.
• We are working with the Grounds Maintenance team to install a bench at one of our move-on homes, creating an opportunity for residents to socialise and build connections.

Over the coming months, we will:

• Explore ways to improve access to mental health support.
• Provide clearer information about available grants and financial assistance.
• Develop ideas for additional evening activities and support, such as access to a pool table and art sessions.
• Review how we support both new and existing residents when people move in.
• Explore ways to help residents feel more supported and settled as they move into outreach accommodation.

Find out more in our blog post on our website.

We are proud to have achieved DAHA Gold Accreditation, recognising our continued commitment to improving how we respond ...
07/10/2026

We are proud to have achieved DAHA Gold Accreditation, recognising our continued commitment to improving how we respond to domestic abuse and support survivors.

Gold is the highest level of recognition in the DAHA accreditation framework for housing providers. It reflects the ongoing work taking place across our organisation to make sure domestic abuse is recognised and responded to safely.

DAHA stands for Domestic Abuse Housing Alliance. It was established in 2014 by Standing Together Against Domestic Abuse (STADA), Gentoo and Peabody
DAHA works with housing providers to improve their response to domestic abuse through training, support and an accreditation framework.

Find out more here https://www.havebury.com/2026/10/02/daha-gold-accreditation/

In November, some of our team members are joining Restore WA for their Reclaim The Night March in Bury St Edmunds.

Want to get involved?

Join us and Restore on 25 November at 6.30pm to join the march. The walk should take around 30 to 40 minutes from Bury St Edmunds town centre. The meeting point is outside The Malthouse in Bury St Edmunds – 8 Elsey’s Yard, Risbygate Street, Bury St Edmunds, IP33 3AA.

Today for National Customer Service Week, we focus on service with respect. In July 2026, we let you know about our Reas...
06/10/2026

Today for National Customer Service Week, we focus on service with respect.

In July 2026, we let you know about our Reasonable Adjustments Policy. Reasonable adjustments are different for everyone. They can support residents with disabilities, health conditions, communication needs or other circumstances that make it more difficult to access our services.

If you let us know about your communication preferences, support needs or any reasonable adjustments you require, we’ll record this on your account so our teams can access the information when they need it. This means you shouldn’t have to repeat the same information every time you contact us, helping us provide a more personalised and consistent service.

Every month, we will be sharing cases and outcomes to highlight what we are doing with the information you tell us.

From health considerations to preferred contact methods we want you to receive a service designed for you, where possible.

Find out about outcomes in September on the latest blog post on our website.

05/10/2026

This week is National Customer Service Week. The week aims to shine a spotlight on the hard work, dedication and impact of customer service professionals across the UK.

Today’s theme is Tech Powered, Human Enhanced? But we want to look at what customer service looks like when it’s human powered, tech enhanced.

Here one of our apprentice plumbers, Louis, tells us about what good customer service looks like to him and how tech enchances his ability to do a job that needs to be driven by humans.

This month is Black History Month. Black History Month 2026 invites us to recognise the communities that shape, support ...
01/10/2026

This month is Black History Month.

Black History Month 2026 invites us to recognise the communities that shape, support and strengthen Britain.

This year’s theme, Honouring Our Communities, reflects the fact that Black history is not only made through landmark events or by famous names.

It is also created through everyday acts of leadership, care, service, creativity, courage and commitment.

There is no single story of Black Britain. There are many communities, many experiences and many journeys. This theme creates space for that complexity, and for the individuals within those communities to be fully recognised.

Want to find out more? Head to the Black History Month Website.

30/09/2026

Here are some recent compliments our team has received in September - well done everyone!

Have you got a compliment for any of our team you could share? Let us know in the comments below or send an email to [email protected]

Address

Havebury House, Western Way
Bury St. Edmunds
IP333SP

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 4pm

Telephone

+443003300900

Website

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