04/06/2026
A week ago a number of residents raised several queries and complaints with myself and other councillors about the booking process at Ramsbottom Medical complaint.
After raising this with Bury Council’s Director for Health and Social Care, and the cabinet lead Cllr Tamoor Tariq, the practice manger provided the below response and reassured us that the reception team are following the correct process.
“I have discussed this with our Reception Supervisor this morning to ensure there is clarity and consistency around the process being communicated to patients.
We actively encourage patients to use the AskMyGP system where they are able to do so, as this helps improve accessibility and allows requests to be triaged efficiently by the clinical team. However, AskMyGP is not the only route for patients to access care.
For patients who do not have access to the internet, smartphones, or who are unable to use the system independently, our reception team will complete and submit the AskMyGP request on the patient’s behalf over the telephone. The same process applies for patients who present at the reception desk in person.
We fully recognise the importance of ensuring that access remains available for all patient groups, particularly elderly or vulnerable patients, and we continue to support patients via telephone and face-to-face contact where required.
I believe the concern raised is likely due to a misunderstanding of the messaging encouraging digital access where appropriate, rather than patients being refused alternative methods of contact.
The wording currently on our website remains correct in that we encourage use of AskMyGP where possible, whilst continuing to facilitate requests for those unable to access the system themselves.”
If anyone does continue to have any issues around access or further queries please email at [email protected]