Medway Council - Housing Services

04/09/2026

🔧 Have you tested your heating yet?

Before autumn temperatures arrive, take a few minutes to:
✔ Turn your boiler on
✔ Check your thermostat settings
✔ Make sure radiators are heating up

If something isn't right, report it now so it can be fixed before winter.
📞 01634 333 601 or Freephone 0800 073 0073 (Option 1) 📧 [email protected]

02/09/2026

📢 Tell us what you think!

Our annual Tenant Satisfaction Measures (TSM) Survey is launching this month, and we’d love to hear from you.

All tenants may be invited to take part, either by phone, email or post, depending on the contact details we hold for you.

✅ If you receive a phone call from our independent research partner, In-House Research, the number displayed will be 01634 478989.

✅ If you're invited to complete the survey online, the email will come from [email protected].

Your feedback helps us understand what's working well and where we can improve our services.

Find out more about the survey here: 👉 www.medway.gov.uk/TenantSatisfactionMeasures

30/08/2026

💧 How much water do you use daily? In fact, the average person across England and Wales uses around 140-150 litres a day. A lot of the time when we’re using water, it’s as part of daily routines that are so familiar, we don’t think about them.

🌍 We each need to save about 28 litres of water every day. And we need to save this water all year round, not just in the drier summer months or during droughts.

✅ Everyday changes to help you save water:
🚿 Cut your shower by two minutes and you will save 28 litres a day
🧼 Swap a running tap for a washing up bowl, to save 10 litres per minute
🔧 Fixing a leaky loo saves up to 5 full baths of water, 400 litres a day
⚡ Swap regular mode for eco-mode on your dishwasher and washing machine to save 10 litres per wash

Find more information and things you can do at: https://orlo.uk/4QVEG

26/08/2026

💙 Support for Medway residents — help today, stronger tomorrow

Facing a financial setback can feel overwhelming, but you don’t have to manage it alone. The Crisis and Resilience Fund, provided by government and delivered by Medway Council, provides immediate support while helping you build long-term financial stability.

If you're a low income household you may be eligible with:
✅ Help with unexpected or urgent costs
✅ Support after a sudden drop in income
✅ Assistance to protect your home or wellbeing

The fund is designed to help you get back on track:
💷 Crisis Payments – emergency financial support
🏠 Help to maintain your home and prevent homelessness
📊 Practical advice and tools to improve money management and reduce future risks
🤝 Access to local services offering ongoing, preventative support

This isn’t just about getting through today — it’s about helping you feel more secure and prepared for the future.
🔗 To find out more and to apply: https://orlo.uk/FW0HF

24/08/2026

📢 We’re recruiting!

We’re looking for a Resident Engagement Apprentice to join our Housing Services Data & Insight Team.

No previous experience needed!

We’re looking for someone who enjoys working with people, is eager to learn, communicates well and wants to make a positive difference in the community.

🏠 Supporting resident engagement activities

📊 Collecting feedback and using data to improve services

🤝 Helping with community events

We particularly welcome applications from care leavers and people with lived experience of social housing.

📅 Applications close: 14 September 2026

Apply at

Jobs and careers with Medway - A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst developing valuable workplace skills and experience.Medway Council is committed to ensuring that residents have a voice in shaping housing services. An exciti...

21/08/2026

Your compliments, comments and complaints can help us to improve the services we provide.

We're committed to providing excellent customer service to all our tenants. However, there may be times when you feel unhappy with the service provided.

You can make a complaint or give us feedback in the following ways:
Online at www.medway.gov.uk/yourfeedback
Write to: Customer Relations Team, Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR
In person at a local Community Hub
Phone: 01634 333 333
Text relay: 18001 01634 333 333

17/08/2026

🌟Have your say on Pride in Place funding for Twydall & Gillingham! 🌟

Following the fantastic Love Twydall event, nominations are now open to join the Twydall and Gillingham Neighbourhood Board.

This is your chance to get involved in shaping priorities, supporting local projects, and making sure community voices are heard.

Pride in Place funding is an opportunity to invest in local projects, activities and improvements that matter to residents.

💬 What would you like to see?
🏡 How can we improve our neighbourhoods?
🌳 Are there spaces that need improving?
🎉 What events or activities would bring people together?
🤝 How can we strengthen our community?

Your feedback will help shape how the funding is used, so please get involved.

Let’s build on the community spirit from Love Twydall and keep local voices at the heart of what happens next. ❤️

👉 You can apply to join the board here:
https://forms.cloud.microsoft/pages/responsepage.aspx?id=kz5QaOc8Ikq_xf_uQhofVx-3Zd7XG4xFnlMdjl3AZg5UMlpNOFdNVERRTkVKNlFSTzVEQjU4MVFRNS4u&route=shorturl

15/08/2026

A huge thank you to everyone who came along to the Love Twydall event! 💙

It was fantastic to see so many people come together, get involved and celebrate everything that makes Twydall such a great place to live.

We also enjoyed sharing information about our Housing services and the support available to residents.

14/08/2026

🎉 Love Twydall is TOMORROW! 🎉

Looking for a fantastic FREE family day out this summer? Join us at Love Twydall for a fun-filled community celebration packed with activities for all ages!

📅 Saturday 15 August
🕚 11am to 4pm
📍 Beechings Way Recreation Ground

✅ FREE entry
✅ FREE activities

Enjoy:
⚽ Sports activities
🎠 Kids' funfair
🎨 Arts & crafts
🖌️ Face painting
🎲 Family games
🤹 Roaming entertainers
✨ And so much more!

Come along, meet local organisations, have your say on the future of your community, and enjoy a great day out with family and friends.

We can't wait to see you there! 💙