Muir Group Housing Association

13/08/2026

🥧🍾Pies and prosecco set the tone for a summer social event at our Muir Living location in Chester🤩

🥂🥧Residents at our Tweedsmuir raised a glass, and a pie, at the event, which also saw neighbours joining in the fun😀

🥧🥂🍾The ‘Pie and Prosecco Night’ gave them the chance to get together and enjoy more time together, as community spirit in our Muir Living locations continues to support customers and reduce social isolation for those living nearby🤝💜

PIES AND PROSECCO SET THE SCENE FOR SUMMER SOCIAL AT MUIR LIVING LOCATION

12/08/2026

💚State-of-the-art storage heaters are helping us ensure 72 electrically heated homes become more energy efficient.

💚The upgrade will help support our Sustainability initiative as we work towards our Net Zero Carbon goals, while reducing energy costs for customers 🌳🤩

👉Learn more: https://www.muir.org.uk/our-latest-news/stateoftheart-storage-heaters-giving-energy-efficient-upgrade-to-72-homes-2213

11/08/2026

👩‍🎤🎶Residents were serenaded by a local entertainer as they got together for a sing-along at one of our Muir Living locations 😃

RESIDENTS GET SERENADED WITH SONG AT ‘MUIR LIVING’ GET-TOGETHER

10/08/2026

✅Today's the day - don't miss the chance to have your say!
📝🤩Apply to become a member of the exciting new Customer Voice Partnership so you can have a stronger say in how we shape the services you receive!
⏳Applications close today so don't miss out!
➡Learn more and apply here: https://www.muir.org.uk/news/take-the-next-big-step-and-have-a-stronger-say-in-what-we-do-2175

07/08/2026

🗣🤩Your customer voice was instrumental in helping us make improvements to our grounds maintenance service - and you've told us you're seeing the difference - with a 12% increase in satsfaction so far!

🌳🍃🌼🌺🌷We used your feedback to influence how we'd improve the service you're receiving so your green spaces continue to blossom, along with input from your National Residents Group (NRG) - showing how the customer voice really matters.

💚Learn more about the changes we made and what customers have been saying. It's great to get some lovely compliments after we listened and acted on your feedback!

YOU SAID, WE DID – YOUR GROUNDS MAINTENANCE FEEDBACK IS RESULTING IN GREATER GREEN SPACES

07/08/2026

⏱DEADLINE APPROACHING! ⏱ Applications still open!
😱There's just a few days left to apply to join the new Customer Voice Partnership - helping you to have a stronger say in how we deliver services you receive!👍
➡Don't miss the chance to get involved! Learn more and apply here - https://www.muir.org.uk/customer-voice-partnership-members

07/08/2026

📝👂We've published our new Complaints Performance and Service Improvement report, showing how we’ve been listening and acting on your feedback.

👍The report outlines how we handle customer complaints – which saw us respond to 100% of all complaints with timescales during 2025-26.✅
https://www.muir.org.uk/news/you-said-we-did-weve-been-listening-and-acting-on-your-complaints-2186

06/08/2026

🤩Don't miss your chance to Chair our exciting new Customer Voice Partnership!⏳

👀🗣We're looking for someone to lead us into a new chapter as we make sure customers have a stronger say in how we make things easier, smarter and better for everyone.

📝Applications to lead the new Customer Voice Partnership close on August 10th - so don't miss your chance to help ensure the customer voice really matters!

➡Learn more and apply here: https://www.muir.org.uk/customer-voice-partnership---chair

06/08/2026

✅We take your damp and mould issues seriously – and you’ve been giving us some great compliments about our approach.

🤩We appreciate getting feedback like this – It helps us know how we perform when we respond to your damp and mould issues.

👍“There are many reasons why mould might grow in your home and we don’t want anyone to live with this problem,” Megan Moss, DMC Compliance Officer said.

Learn more about what customers have said and how we can help: https://www.muir.org.uk/our-latest-news/your-compliments-help-us-handle-damp-mould-and-condensation-2206

06/08/2026

💜Love making a difference to people's lives?
🤩You can help maximise people's quality of life every day by becoming our next Tenancy Sustainment Officer!

✅We've got a great opportunity for a new Tenancy Sustainment Officer in our East region to support customers in a variety of ways.

£35,853 +£4,015 car allowance pa.
👉Learn more about this opportunity - what life is like working with us - and how to apply here: https://www.muir.org.uk/current-vacancies