Moat Homes

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Moat Homes Official page for Moat, a South East based affordable housing provider.

Moat delivers high quality homes for rent, retirement and supported living, and affordable home ownership. We are one of the Homes and Communities Agency’s development partners and an employer of over 350 people across the South East. Contact us here for corporate information, with your customer enquiries and to find out more about available vacancies.

16/10/2026

Our new and improved myMoat is the quickest way to contact us and manage your tenancy and home, even when you’re out and about.

Our online customer portal lets you report repairs in your home or communal areas, make payments, request refunds and find out what’s happening in your community – all you need to do is log in or sign up here: https://my.moat.co.uk

To find out more, head over to our website: https://www.moat.co.uk/customer/community-and-involvement/news/today-s-the-day-the-new-mymoat-is-now-live-and-ready-for-you-to-explore/

Do you live in a building or an estate that has a managing agent? Many customers have told us that it’s not always clear...
15/10/2026

Do you live in a building or an estate that has a managing agent?

Many customers have told us that it’s not always clear what managing agents are responsible for, so we reviewed our Managing Agents policy and created a guide to help make things easier to understand.

Head over to our website to read our managing agents policy and guide: https://www.moat.co.uk/customer/your-home/i-rent-my-home/managing-agents/

This month, our Moat Foundation team brought together ten of our supply chain partners for a Social Value Showcase event...
14/10/2026

This month, our Moat Foundation team brought together ten of our supply chain partners for a Social Value Showcase event, celebrating the positive impact they’re making in our communities.

During the event, we loved seeing the incredible artwork created by customers, from cultural-art masks and identity portraits to youth canvases and pyrography pieces.

So far this year, our partners have helped deliver 21 social value projects, with 17 more currently underway and commitments to additional projects worth over £3,000.

Want to find out more about how we support our communities? Visit our website: https://www.moat.co.uk/customer/community-and-involvement/community-support/

Have you used our new myMoat? Designed using feedback from you, our new and improved customer portal, makes it easier th...
13/10/2026

Have you used our new myMoat?

Designed using feedback from you, our new and improved customer portal, makes it easier than ever to manage your home and tenancy online.

Ready to take a look? Log in or sign up today: https://my.moat.co.uk

12/10/2026

Through October, temperatures will start to drop, so your home will produce more condensation and the risk of damp and mould forming will increase.

That’s why we’re kicking off our Spot it, Report it, Sort it, damp and mould awareness campaign, designed to help you recognise the signs early and know what to do next.

We’ll be sharing plenty of practical advice and tips in the coming weeks, as we work together to make sure everyone has a safe and comfortable home.

This video explains everything you need to know. To find out more head to our website: https://www.moat.co.uk/customer/your-home/keeping-your-home-safe/damp-mould-and-condensation/

Did you know, our new myMoat helps you to report repairs easier? This means you can now report repairs, track progress ...
09/10/2026

Did you know, our new myMoat helps you to report repairs easier?

This means you can now report repairs, track progress and view all your requests in one place through your new My Requests page.

You’ll also have full visibility on the My Community page if a communal repair has been reported in your area, keeping you and your community on the same page.

Log in or sign up to myMoat today and explore what’s new: https://my.moat.co.uk

Did you know that e-bike and e-scooter batteries can pose a serious fire risk?Lithium-ion batteries are used to power lo...
09/10/2026

Did you know that e-bike and e-scooter batteries can pose a serious fire risk?

Lithium-ion batteries are used to power lots of everyday electrical devices like e-bikes and e-scooters. While they're generally safe, they can cause dangerous fires if they're damaged, faulty or charged incorrectly. Take a look at our top tips to help keep you, your family and your home safe:

• Only use batteries that meet UK safety standards and never alter them
• Unplug the charger once the battery is full, and don’t charge them overnight
• Never block exits, escape routes or communal areas, especially when charging
• Look out for warning signs while charging, such as smoke, overheating, hissing and crackling sounds, or a strong smell – if you notice these, contact the fire services right away on 999.

Head to our website to find out more: https://www.moat.co.uk/customer/your-home/keeping-your-home-safe/fire-safety/fire-safety-tips/

As part of the National Domestic Abuse Awareness Month, we’re reminding you that you’re not alone, and there are people ...
08/10/2026

As part of the National Domestic Abuse Awareness Month, we’re reminding you that you’re not alone, and there are people who care and services ready to help and support you.

Domestic abuse can happen to anyone, regardless of your age, gender, disability, ethnicity, or sexual orientation. No one deserves to suffer mistreatment from a partner or family member.

At Moat, if you disclose domestic abuse to us, we will always listen to you in confidence. You can contact us by calling 0300 323 0011 or emailing [email protected]. We’ve specially trained staff who will work with you to design a support plan specific to you.

Head to our website to find more information and advice on how you can find support: https://www.moat.co.uk/customer/supporting-you/domestic-abuse/

If you're in immediate danger, we'll always encourage you to contact the police on 999 if you are able to do so.

Alongside Mears, our primary repairs contractor, we work with a range of specialist contractors who provide expert suppo...
07/10/2026

Alongside Mears, our primary repairs contractor, we work with a range of specialist contractors who provide expert support for more complex repairs.

These include Armour Hart, Bell Group and Houghton, who carry out works such as roofing repairs, damp and mould treatments, and major repair projects. These contractors also provide additional support when needed, helping us respond more quickly to demand, keep repairs moving, and reduce delays.

We also work with Sureserve Compliance South (SCS), specialists in heating and hot water servicing, maintenance and repairs.

To find out more about our repairs service, visit our website: https://www.moat.co.uk/customer/your-home/i-rent-my-home/repairs-for-renting-customers/improving-your-repairs-experience/

06/10/2026

Today’s the day! The new myMoat customer portal is now live and ready to explore: https://my.moat.co.uk

Designed using feedback from customers like you, our improved myMoat makes it easier for you to manage your home and tenancy online.

Whether you’re reporting a repair in your home or communal area, checking your rent payments, or looking for information about your home and community, you’ll now find everything in a simpler, more personalised experience.

Watch this video to find out what’s new, or head to our website for more information: https://www.moat.co.uk/customer/community-and-involvement/news/today-s-the-day-the-new-mymoat-is-now-live-and-ready-for-you-to-explore/

Address

Mariner House, Galleon Boulevard, Crossways
Dartford
DA26QE

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+443003230011

Website

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