Moat Homes

Moat Homes Official page for Moat, a South East based affordable housing provider.

Moat delivers high quality homes for rent, retirement and supported living, and affordable home ownership. We are one of the Homes and Communities Agency’s development partners and an employer of over 350 people across the South East. Contact us here for corporate information, with your customer enquiries and to find out more about available vacancies.

Want to make a real difference in people’s lives and help build stronger communities? We’re on the lookout for a comm...
09/06/2026

Want to make a real difference in people’s lives and help build stronger communities?

We’re on the lookout for a community-focused Senior Moat Foundation Officer to lead our teams in Kent. You’ll inspire a supportive team, deliver meaningful projects, and create new opportunities for our customers.

Interested? Head over to our careers page to apply: https://www.moat.co.uk/about-us/careers

We're reminding everyone to stay alert for potential scams through letters, phone calls, email, and social media.We’ve r...
05/06/2026

We're reminding everyone to stay alert for potential scams through letters, phone calls, email, and social media.

We’ve recently received reports from customers who have been contacted by potential scammers about damp and mould issues and asking for urgent payments.

Please remember we'll only contact you through our official channels, and if you're unsure, please give us a call on 0300 323 0011.

It’s always better to be safe, and we’re here to help.

04/06/2026

While we’re getting ready to launch our new long-term repairs service with Mears later this summer, we’re still focused on delivering you a great experience now.

Your voice has been at the heart of the improvements we’ve already made to the service - as it helps us understand what we’re doing well and where we need to do better. Take a look at what some of you have said about your recent repairs experience.

You can also stay up to date with the latest news on our repairs service here: https://www.moat.co.uk/your-home/repairs-and-improvements/improving-your-repairs-experience

Our Customer Services Centre will be closed tomorrow (Thursday 4 June). Our teams will be taking part in essential staff...
03/06/2026

Our Customer Services Centre will be closed tomorrow (Thursday 4 June). Our teams will be taking part in essential staff training and also heading out into communities for our Big Door Knock. We’re sorry for any inconvenience this may cause.

You can still use MyMoat to report routine repairs, make payments, or check your account – visit moat.co.uk to log in or sign up.

For emergency repairs, please call 0300 323 0011 and our out-of-hours team will be happy to help.

Do you know your building’s fire evacuation plan?If you live in a multi-storey building, it’s really important to know w...
02/06/2026

Do you know your building’s fire evacuation plan?

If you live in a multi-storey building, it’s really important to know what to do in the event of a fire – whether that’s to stay put or evacuate.

We’ve created some leaflets to help explain your building’s plan:

• Staying Put:https://www.moat.co.uk/media/4oamxkft/staying-put-fire-safety-leaflet-final.pdf
• Total Evacuation:https://www.moat.co.uk/media/njify5ye/total-evacuation-fire-safety-leaflet-final.pdf

You can also find more information on our website here: https://www.moat.co.uk/your-home/home-safety/fire-safety

If you can’t see your fire plan displayed in your building, or if you have any questions, please give us a call on 0300 323 0011 - we’re here to help.

Our Customer Services Centre will be closing early today at 3pm for essential staff training. We’re sorry for any inconv...
02/06/2026

Our Customer Services Centre will be closing early today at 3pm for essential staff training. We’re sorry for any inconvenience this may cause you.

You can still report a routine repair, make a payment, or check your account details during this time in your account through MyMoat. Visit https://www.moat.co.uk/contact-us/manage-your-mymoat-account to log in or sign up.

If you’ve got an emergency repair, please call us on 0300 323 0011 - our out-of-hours team will be there to help you.

Today, we officially kick off our annual Big Door Knock! We’ll be visiting each of our communities and speaking directly...
01/06/2026

Today, we officially kick off our annual Big Door Knock! We’ll be visiting each of our communities and speaking directly to you to hear what’s working well, and where we can do better.

Want to know where we’re going and when? Read our full list of dates and locations here: https://www.moat.co.uk/about-us/news-updates/our-big-door-knock-is-back-and-its-live

If we pop by your neighbourhood and miss you, we’ll leave a postcard which will allow you to still share your feedback – we’d love to hear from you!

If you’re feeling worried about your finances or need help understanding your benefits, you’re not alone – and you don’t...
29/05/2026

If you’re feeling worried about your finances or need help understanding your benefits, you’re not alone – and you don’t have to face it alone either.

Whether you need support with budgeting, benefits, or just want to talk things through, our team is here to help.

Call us on 0300 323 0011
Email us at [email protected]

You can also explore the support available here: https://www.moat.co.uk/supporting-you/cost-of-living-support. We’re here to listen and help you find the support that’s right for you.

Address

Mariner House, Galleon Boulevard, Crossways
Dartford
DA26QE

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+443003230011

Website

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