Moat Homes

01/09/2026

Job of the week!

Are you a visual storyteller? We’re looking for a videographer to join our Communications team.

From capturing customer stories and colleague achievements to producing campaign content and event coverage, you’ll help people see our impact in a way words alone can’t always achieve.

This role is perfect for someone who can spot a story, plan how best to tell it and then bring it to life through outstanding videography, photography and editing.

You can read the full job description here: https://isw.changeworknow.co.uk/moat_homes/vms/e/careers/search/new?2isw.changeworknow.co.uk/moat_homes/vms/e/careers/search/new

27/08/2026

Our offices will be closed on Monday 31 August and will reopen at 8am on Tuesday 1 September.

If you need an emergency repair during this time, please call 0300 323 0011 - our out of hours team will be available to help make things safe for you.

You can still report routine repairs, make payments and manage your account via myMoat, our customer portal: https://my.moat.co.uk

Cleaning schedules may also change, and we’ll ensure any works are carried out within 72 hours of your usual day.

Have a great weekend!

26/08/2026

As we near the launch of our new repairs service on 14 September, you’ll soon start to see some visible changes, including new uniforms and vans.

Plus, when we launch, we’ll have a new Repairs Offer – a guide which will set out exactly what you can expect from our repairs service.

Stay tuned for more updates in the coming weeks on our social media channels and over on our website: https://www.moat.co.uk/

25/08/2026

Have you heard about our Customer Scrutiny Panel?

The Panel helps ensure customer feedback is at the heart of how we improve our services. Made up of six Moat customers, including four shared owners and two general needs customers, members work alongside our Board and colleagues to review key areas of our services and recommend improvements.

Most recently, the Panel has been exploring how we communicate and engage with customers. They’ve been reviewing what works well, identifying opportunities for improvement and helping to ensure customer feedback continues to shape our decisions.

Find out more about the Panel on our website: https://www.moat.co.uk/customer/community-and-involvement/news/making-your-voice-count/

24/08/2026

Everyone’s circumstances are different, which is why we provide tailored support to meet your individual needs.

Earlier this year, one of our customers, Dave*, got in touch because he was unsure whether any financial support was available to help with his circumstances.

After speaking with Dave, our team carried out a full benefits check and identified that Dave was eligible. Working closely with the Department for Work and Pensions (DWP), a home visit was arranged to help Dave apply for State Pension, Pension Credit and Attendance Allowance.

Dave’s claims are now progressing, and the potential impact on both his finances and quality of life could be life changing.
This is just one example of how we work with customers to provide support that's tailored to their individual circumstances, helping them to thrive in their Moat home.

Read the full story on our website here: https://www.moat.co.uk/customer/community-and-involvement/news/more-than-a-home-support-tailored-to-you/

*Name changed to protect the customer’s identity.

21/08/2026

Did you know that we’re celebrating 60 years of Moat.

Many of you have shared your amazing stories with us over the years about being a Moat customer.

You’ve told us how your home has provided a safe space for your families, helped you build a future and, in some cases, changed the outcome of your life.

We’re capturing these memories throughout our anniversary year, and we’d love to hear your memories too.

For now, why not hear from Nik and Amanda’s journey in a Moat home.

20/08/2026

Did you know, myMoat, our customer portal, is the quickest and easiest way to report a routine repair?

Safe and secure, myMoat allows you to manage your account with peace of mind – available 24/7.

Log in or sign up using this link: https://www.moat.co.uk/customer/contact-us/help-with-mymoat/

You can also call or email us to report a routine repair:
Email: [email protected]
Phone: 0300 323 0011

Got an emergency repair? Give us a call on 0300 323 0011

#24/7

19/08/2026

We’re excited to confirm that we’ll be launching our new repairs service on Monday 14 September 2026, marking the start of our long-term partnership with Mears.

This new service has been shaped by what you’ve told us matters most - getting repairs done right, keeping you informed and providing a service you can rely on.

As we move closer to launch, we’ll keep listening, improving and keeping you updated.

Read the full update over on our website: https://www.moat.co.uk/customer/community-and-involvement/news/lanier-doyle-head-of-repairs-partnering-gives-an-update/

18/08/2026

We’ve launched a new Corporate Strategy – Homes that Build Futures – to guide us over the next five years. Shaped by your feedback, it ensures your priorities are our priorities too.

It sets out what we need to achieve for you and your communities, how we’ll make that happen and the right order we need to do it all in.

Our strategy shows you what we’re doing to improve services for everyone and where we’ll be investing the rent that you pay us.

Find out more over on our website: https://www.moat.co.uk/customer/community-and-involvement/our-strategy/

18/08/2026

Water supplies in Croydon and Merton

A burst water main is affecting water supplies for customers around Croydon and Merton.

The affected postcodes are: CR0, CR4, CR7, SW16 and SW19.

Thames Water are on site, working to restore your water supply.

If you or someone you know needs a little extra support, take a look at Thames Water’s free Priority Services Register to get the help you need: https://www.thameswater.co.uk/help/get-extra-help/priority-services

For updates, please visit the Thames Water website here: https://www.thameswater.co.uk/network-latest/2026/aug/cr0-croydon-road

Our Priority Services include easier-to-read bills, doorstep password, dedicated phone number and supply interruption assistance.