Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Foundation Trust This is the page of Queen Victoria Hospital in East Grinstead In addition we provide a minor injuries unit, expert therapies and a sleep service.

Queen Victoria Hospital is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services for people across the South of England. Our world-leading clinical teams also treat common conditions of the hands, eyes, skin and teeth for the people of East Grinstead and the surrounding area. We are a centre of excellence, with an international reputation

for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care, the best clinical outcomes and a safe and positive patient experience. You can find out more at www.qvh.nhs.uk

If you would like to support the hospital's life-changing work, visit our Charitable Fund website at www.supportqvh.org

This is the official page of QVH. All posts are published by the QVH corporate affairs department.

** Please note direct messages will be responded to Monday-Friday, 9am-5pm. If you have a question about your appointment please contact the team via the details on your letter. **

Bank Holiday bump, sprain or DIY incident? Our Minor Injuries Unit is open 8am until 8pm every day, including Bank Holid...
31/08/2026

Bank Holiday bump, sprain or DIY incident? Our Minor Injuries Unit is open 8am until 8pm every day, including Bank Holidays like today, so we are here to help with a wide range of minor injuries and conditions for adults and children over 1 year old. 🏥

Please refer to our website to check if we can help you: https://www.qvh.nhs.uk/our-services/minor-injuries-unit/

A huge thank you to all of our colleagues who worked over the Bank Holiday weekend, and to those continuing to care for our patients today. Your dedication, hard work and commitment are truly appreciated. 💙

“Whilst waiting for an appointment, I overheard another patient talking about how lucky they were to be seeing Mr Bisase...
29/08/2026

“Whilst waiting for an appointment, I overheard another patient talking about how lucky they were to be seeing Mr Bisase. As they left, they stopped and said to me: 'He is such a lovely man, you'll be okay.' What star quality is that, to enable a complete stranger to offer such confident comfort to another?" 🌟

These words were shared by a patient who nominated Brian Bisase, Maxillofacial/Head & Neck Cancer Surgeon, for QVH’s 2026 Outstanding Patient Experience Award. 💙

Brian was recognised for the confidence, kindness and reassurance he inspires in those he cares for, with patients describing the lasting impact he has had on their healthcare journey.
He said: “Supporting people through what can often be an uncertain and difficult time is a privilege, and I am grateful for the trust that patients place in me and the wider team.”

Congratulations, Brian! 👏🏆

Read more about Brian’s achievement on our website: https://www.qvh.nhs.uk/2026/08/outstanding-patient-experience-award-for-consultant-praised-by-patients/

We are delighted to share that QVH has once again been recognised as one of the country's top-performing hospitals for p...
28/08/2026

We are delighted to share that QVH has once again been recognised as one of the country's top-performing hospitals for patient experience, achieving the joint highest overall patient experience score in England in the latest national Care Quality Commission Adult Inpatient Survey! 🎉

Our patients rated their overall experience at QVH 9.3 out of 10, compared with a national average of 8.2, with particularly high scores for respect and dignity (9.8/10), kindness and compassion (9.7/10), confidence and trust in doctors and nurses (9.5/10), and cleanliness (9.7/10). The survey also highlighted several areas where QVH stands out nationally, including getting patients to a ward bed quickly, taking account of patients' mental health needs, supporting families and carers, and helping patients understand what happens next after discharge.

Thank you to all of our QVH colleagues - whether you work directly with patients or in one of our many support services - you all contributed to these brilliant results! Thank you also to our patients for taking the time to share their feedback and help us continue to improve. 💙

You can read more about the survey results on our website - www.qvh.nhs.uk/2026/08/queen-victoria-hospital-among-englands-highest-rated-hospitals-for-patient-experience/

NHS Surrey and Sussex Care Opinion East Grinstead Town Council Mims Davies MP NHS

We always enjoy receiving feedback from our patients, and we are very proud of some we have recently received.One indivi...
24/08/2026

We always enjoy receiving feedback from our patients, and we are very proud of some we have recently received.

One individual under the care of our Critical Care Unit said: “My experience has been second to none. All the staff are amazing, caring and kind. Other hospitals could learn a lot from the way things are done here.” 💙

Well done to all of our teams for their continuous hard work and dedication to patient care.

Care Opinion

Have you found hospital services difficult to use or access? We are looking for people to with lived experience to take ...
21/08/2026

Have you found hospital services difficult to use or access? We are looking for people to with lived experience to take part in a short project to help shape improvements to hospital care. 👥

We want to hear from people who may have faced challenges relating to disability, long-term health conditions, mental health, language, transport, finances, housing, digital access, or feeling unheard.

You'll take part in supported discussions about your experiences (around 8-10 hours in total between now and December). No medical knowledge is needed, and participants will be paid for their time and expenses.

Interested? Contact us by 4 September 2026 at [email protected] or send us a direct message. You are welcome to ask any questions before deciding whether to take part. 💙

Further information is also available on our website: https://www.qvh.nhs.uk/2026/08/help-shape-a-new-health-inequalities-learning-resource-at-qvh/

NHS Surrey and Sussex Surrey and Sussex Cancer Alliance Mermaids Mims Davies MP East Grinstead Town Council Citizens Advice Rex Whittaker Restore Facial Palsy UK Macmillan in the South East East Grinstead Foodbank FreeShop Crawley Crawley Open House Sussex Partnership NHS Foundation Trust

Here at Queen Victoria Hospital, we have introduced Harrison.ai CXR, an artificial intelligence (AI) tool designed to su...
20/08/2026

Here at Queen Victoria Hospital, we have introduced Harrison.ai CXR, an artificial intelligence (AI) tool designed to support radiology teams by analysing chest X-rays and helping to prioritise examinations for review by a reporting clinician. The tool can identify up to 124 findings on a chest X-ray and is already in use across NHS organisations and hundreds of healthcare providers worldwide. 🩻

Importantly, the technology does not replace clinicians. Every chest X-ray will continue to be reviewed and formally reported by a qualified clinician, with the AI acting as a decision-support tool alongside clinical expertise. By helping to prioritise chest X-rays with potentially significant findings, the technology aims to improve reporting workflows and support the timely identification of patients who may require further investigation or treatment.

The introduction of Harrison.ai CXR reflects QVH’s commitment to using innovation responsibly to support staff and enhance patient care. 💙

Read more on our website: https://www.qvh.nhs.uk/2026/08/queen-victoria-hospital-introduces-ai-tool-to-support-chest-x-ray-reporting/

NHS Surrey and Sussex Ashford & St. Peter's Hospitals NHS Foundation Trust Royal Surrey NHS Foundation Trust East Sussex Healthcare NHS Trust Frimley Health University Hospitals Sussex NHS Foundation Trust

Congratulations to everyone receiving their results today! 🎉As you plan your next steps, whether that's college / sixt...
20/08/2026

Congratulations to everyone receiving their results today! 🎉

As you plan your next steps, whether that's college / sixth form, an apprenticeship, training or the world of work, we wish you every success. Some of you may even become part of in the future!

Congratulations to everyone receiving their or results today! 🎉Good luck to those taking the next step into higher e...
13/08/2026

Congratulations to everyone receiving their or results today! 🎉

Good luck to those taking the next step into higher education, training or employment. Some of you may even be the future of , and we look forward to welcoming you in years to come.

Planning to watch tonight’s solar eclipse? Don’t let a rare event put your vision at risk. 🌒Mohamed Elalfy, one of our C...
12/08/2026

Planning to watch tonight’s solar eclipse? Don’t let a rare event put your vision at risk. 🌒

Mohamed Elalfy, one of our Consultant Ophthalmic Surgeons and President of the Royal College of Ophthalmologists, is reminding people to take care when viewing the eclipse.

Looking directly at the sun, even during an eclipse, can cause serious and potentially permanent damage to your eyesight. Importantly, you may not notice the damage straight away, with symptoms sometimes appearing hours or even days / weeks later. 👁️

Mohamed advises watching the spectacle using alternative options, such as a live broadcast (which he is intending to do himself!) or indirect viewing methods such as pinhole projection. Sunglasses must not be used to view the eclipse as they do not provide enough protection.

Read our expert advice on how to enjoy the eclipse safely: https://www.qvh.nhs.uk/2026/08/qvh-eye-expert-issues-eclipse-safety-warning/

NHS Surrey and Sussex

An Amber Heat Health alert has been issued across many parts of the UK, including the South East. It is important that e...
11/08/2026

An Amber Heat Health alert has been issued across many parts of the UK, including the South East. It is important that everyone takes steps to look after themselves and others in the hot weather.

Here are some ways to stay well in the heat:

☀️ Stay hydrated – drink water regularly, even if you don’t feel thirsty
☀️ Wear light, loose-fitting clothing
☀️ Be aware of the signs and symptoms of heat stress and dehydration – thirst, dry mouth, inability to concentrate, muscle cramps, fainting
☀️ Keep your home as cool as possible – keep windows (and blinds and curtains closed if possible) closed that are in direct sunlight, and re-open in the evenings when temperatures drop
☀️ Check in on vulnerable friends, family and neighbours – the elderly, those that live alone and young children can be particularly at risk during periods of hot weather
☀️ Avoid direct sun exposure and physical exertion during 11am – 3pm (the hottest part of the day) if you possibly can

If you are attending an appointment at QVH during this time, don’t forget to bring a water bottle with you (we have refilling stations around the hospital) and be sure to let a member of staff know if you feel unwell due to the heat.

To keep updated on the heatwave and find further advice, please refer to the
Met Office website - https://www.metoffice.gov.uk or the UK Health Security Agency Dashboard - https://ukhsa-dashboard.data.gov.uk/weather-health-alerts/heat

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Holtye Road
East Grinstead
RH193DZ

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