Consumer Scotland

Consumer Scotland Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Consumer Scotland, Public & Government Service, Thistle House, 91 Haymarket Terrace, Edinburgh.

Consumer Scotland is the statutory body working to protect consumers from poor practice, prevent harms such as scams, and provide and promote the information, advice and support people need for prosperity and wellbeing.

15/09/2026

Do you work with local communities?

OPSS is offering funding up to £10,000 for projects that deliver product safety community training.

We want to support organisations that can deliver training to volunteers or employees to understand and be able to advise their communities about:

• Product safety issues affecting children under 5 and/or
• Cosmetic product safety

(We cannot fund bids about food, chemicals, medical products or vehicles).

We particularly welcome applications from charities, voluntary organisations and community groups.

📅 Apply by 30 October 2026.

https://www.gov.uk/guidance/opss-community-funding-for-product-safety

Fuel poverty has affected between a quarter and a third of Scottish households for over a decade.The Scottish Government...
08/09/2026

Fuel poverty has affected between a quarter and a third of Scottish households for over a decade.

The Scottish Government's new Programme for Government promises help. Can it deliver?

We've published new recommendations on how to ensure it can.

Read more in the comments.

For people with a terminal illness, energy bills aren’t just about staying warm.Many rely on vital equipment that uses m...
01/09/2026

For people with a terminal illness, energy bills aren’t just about staying warm.

Many rely on vital equipment that uses more power, just to manage pain or breathing problems. This can push their energy bills up by as much as 75%.

Today, that's starting to change.

The Scottish Government has announced new financial support to help with energy bills in their Programme for Government. This follows the concerns and recommendations we raised earlier this year.

We asked the government to help. Today, they said yes.

Today, Ofgem announced a new energy price cap. For some it means an increase in bills, just as winter approaches.But the...
26/08/2026

Today, Ofgem announced a new energy price cap. For some it means an increase in bills, just as winter approaches.

But there is something you can do.

The price cap only changes prices for people on standard variable tariffs. If you're on a fixed tariff, your rate stays the same until your contract ends.

Check what tariff you're currently on. You can find this information on your latest bill or in your online account.

If you're on a standard variable tariff, it's worth checking whether a fixed deal could save you money this winter.

24/08/2026

Ever lost mobile signal at the worst possible time?

Regulator Ofcom has proposed a new UK-wide benchmark for mobile coverage. We think Scotland needs its own benchmark too, so rural and island areas aren't left behind.

Our Director of Policy and Advocacy, Douglas White, explains why in this clip from BBC Radio Orkney.

Listen for more.

Do you live in a park home in Scotland? Are you eligible for the £150 Warm Home Discount? If you are, you won’t get it a...
20/08/2026

Do you live in a park home in Scotland? Are you eligible for the £150 Warm Home Discount? If you are, you won’t get it automatically this winter. But you can still apply.

You'll need to register through the Charis Park Homes Warm Home Discount scheme. You can do this by clicking this link https://charisgrants.com/partners/park-homes/

To check if you're eligible, visit https://www.gov.uk/the-warm-home-discount-scheme/if-you-live-in-scotland

Please share this with anyone you know living in a park home in Scotland.

We don’t provide advice direct to consumers, but we want to make sure you get the help and support you need.If you have ...
13/08/2026

We don’t provide advice direct to consumers, but we want to make sure you get the help and support you need.

If you have a business-related issue, here are some organisations that may be able to help.

From this winter, around 345,000 low-income households in Scotland will get the £150 Warm Home Discount without needing ...
12/08/2026

From this winter, around 345,000 low-income households in Scotland will get the £150 Warm Home Discount without needing to apply.

This follows our recommendation to improve automatic targeting in Scotland.

But to take advantage your name needs to be on your electricity bill before Sunday 23 August. If you've moved house recently, or you use a prepayment meter, it's worth checking now by calling your energy supplier.

You can check whether you will be eligible automatically for the Warm Home Discount in Scotland here: https://www.gov.uk/the-warm-home-discount-scheme/if-you-live-in-scotland

Even if you are not eligible automatically, you still might be able to get the discount by applying directly to your energy supplier.

For help and advice speak to Advice Direct Scotland at energyadvice.scot or call their free helpline on 0808 196 8660.

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Thistle House, 91 Haymarket Terrace
Edinburgh
EH125HD

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