28/09/2026
The Medical Director at the Scottish National Blood Transfusion Service (SNBTS) approached our Engagement Practice Responsive Support service to help strengthen their approach to public engagement.
Working with colleagues across SNBTS and Public Services Delivery Scotland, our Engagement Advisors tailored support sessions, including workshops on the Quality Framework for Community Engagement and Participation and a âshow and tellâ session on Public Partners and People's Experience Volunteers. The sessions helped participants assess their approach to engagement, identify improvements and explore what good practice could look like in their organisation.
Through facilitated discussions and ongoing support, SNBTS completed Domain 1 of the Quality Framework and developed an improvement plan to support future engagement activity.
The work increased awareness of the Quality Framework and the importance of evaluating engagement activity. It led to the identification of several improvement opportunities, including staff awareness sessions, making better use of volunteer input, developing an engagement strategy, exploring a wider range of engagement approaches, and strengthening support for staff involved in engagement.
The SNBTS team highlighted that the tailored support helped build their confidence in an area where they had limited previous experience. They described the support as flexible, practical and responsive, and found the team approachable and easy to work with
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