South West Water

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South West Water We're the water and wastewater service provider for around 1.8 million customers in the South West 💧

👩‍💻 Need help? Together, we can build a better future.

For the fastest support, please send our team a direct message. We're available to assist you with any questions you have. Respecting Each Other – Our Customer Conduct Commitment
At South West Water, we’re proud to serve our communities and committed to delivering excellent service. We know that sometimes things go wrong and we welcome feedback to help us improve. We also believe in progress and innovation – encouraging respectful dialogue, feedback, and ideas that help shape our future together. However, we also believe that respect goes both ways. What We Ask of You
We kindly ask all customers to treat our colleagues with courtesy and respect in every interaction, whether it’s over the phone, online, in writing or face-to-face. What We Won’t Tolerate
To maintain a respectful and safe environment, we do not accept the following behaviours under any circumstances:
• Aggressive or abusive behaviour
• Threats or acts of physical violence
• Discriminatory or offensive language
• Harassment or repeated unwanted contact
• Excessive or unreasonable demands
• Trolling or disruptive behaviour on social media

How We Respond
If behaviour becomes unacceptable:
• We may end the conversation or restrict future contact.
• In serious cases, we may report incidents to the police.
• We’ll always let you know if we need to take action. Our Promise
We’re here to help and will always do our best to resolve your concerns. Let’s work
together respectfully to keep our communities safe and supported. We welcome ideas and feedback that help us improve and evolve.

We’re heading to Bovey Tracey this Sunday! 👋If you want the latest local updates, have a question, or would like advice ...
16/10/2026

We’re heading to Bovey Tracey this Sunday! 👋

If you want the latest local updates, have a question, or would like advice on saving water around your home, come and chat with our team.

We’ll also be giving away free water-saving devices, including shower timers, leaky loo strips and water-efficient shower heads to help you use less water and, if you’re on a meter, potentially save money on your bill too!

📆 Sunday 18th October, 9am-1pm
📍 Co-op car park, Riverside Mill, Fore St, Bovey Tracey, Newton Abbot, TQ13 9AF

🔗 Find out more https://www.southwestwater.co.uk/environment/water-resources/severe-drought/community-drop-ins

💧 What does Severe Drought mean for you?Parts of Cornwall, Devon and West Dorset have entered Severe Drought status foll...
16/10/2026

💧 What does Severe Drought mean for you?

Parts of Cornwall, Devon and West Dorset have entered Severe Drought status following a prolonged period of exceptionally dry weather.

Severe Drought is one of the stages used by the Environment Agency to describe drought conditions. It means indicators such as rainfall and reservoir levels have been exceptionally low for a long period of time, placing significant pressure on water resources.

While recent rainfall has been welcome, recovery from drought takes time and more sustained wet weather is needed for water resources to recover fully.

Importantly, Severe Drought does not mean your water supply is being interrupted. It means action is needed now to help protect water supplies and support the environment while rivers, reservoirs and other water sources recover. We want to reassure customers that water supplies are continuing as normal.

This declaration means additional steps can now be taken to help protect future supplies and reduce the risk of disruption while water resources recover.
That's why the hosepipe ban remains in place, and why we're continuing to ask everyone to make saving water part of their daily routine.

Thank you to everyone who has already reduced their water use and supported the restrictions in place. Every litre saved helps protect the water available across our region while recovery continues. 💙

💧 For water-saving tips and free water-saving devices, visit: https://www.southwestwater.co.uk/household/your-services/save-water

The Government has declared a severe drought status across areas of Southern England, including parts of Cornwall, Devon...
16/10/2026

The Government has declared a severe drought status across areas of Southern England, including parts of Cornwall, Devon, Dorset, Somerset, East Sussex and West Sussex, following the hottest summer on record.

Severe Drought means indicators such as rainfall and reservoir levels have been exceptionally low for a prolonged period, placing significant pressure on water resources.

Across much of the South West, we rely on rivers and reservoirs for our water supplies. While recent rainfall has been welcome, these sources need sustained wet weather over time to recover fully, which means recovery can vary between different parts of the country.

We're continuing to do everything we can to manage supplies and support recovery. Our hosepipe ban remains in place, but as we move into winter, hosepipe restrictions become less effective as we naturally use less water outdoors.

Everyday water saving is now more important than ever. Whether it's taking shorter showers, turning off the tap while brushing your teeth, or only running washing machines and dishwashers when they're full, small changes really do add up.

Thank you to everyone who has already reduced their water use and supported the restrictions in place. 💙

💧 Find out more: https://www.southwestwater.co.uk/environment/water-resources/severe-drought

Cornwall Live: https://www.cornwalllive.com/special-features/keeping-regions-water-flowing-drought-11201253

Devon Live: https://www.devonlive.com/special-features/keeping-regions-water-flowing-drought-11201253

💧 Working together to protect our water suppliesThe Government has today declared severe drought across areas of Souther...
15/10/2026

💧 Working together to protect our water supplies

The Government has today declared severe drought across areas of Southern England, including parts of Cornwall, Devon, Dorset, Somerset, East Sussex and West Sussex, following an exceptionally dry spring and summer.

We want to reassure customers that current water supplies are continuing as normal. This declaration means additional steps can now be taken to protect future supplies and help prevent disruption. Although we’ve had some welcome rainfall, reservoir levels remain low and it will take sustained wet weather, over many months, for them to recover.

Our hosepipe ban remains in place, but as we move into winter, hosepipe restrictions become less effective as we use less water outdoors.

That’s why everyday water saving is now more important than ever. Whether it’s taking shorter showers, turning off taps or only running full loads of washing, small changes really do add up.

💙 Thank you to everyone already doing their bit. Your efforts are making a difference, and we need your continued support over the months ahead.

Together, Every Drop Counts. 💧

Find out more and discover simple ways to save water: https://www.southwestwater.co.uk/household/your-services/save-water

Department for Environment, Food and Rural Affairs (Defra) Environment Agency

https://www.gov.uk/government/news/government-activates-plan-to-protect-consumers-as-severe-drought-declared-in-parts-of-england

It’s a myth that any wet wipe is safe to flush 🚫🚽Wet wipes take longer to break down than toilet paper, so they can caus...
14/10/2026

It’s a myth that any wet wipe is safe to flush 🚫🚽

Wet wipes take longer to break down than toilet paper, so they can cause blockages.

It’s basically the point of a wet wipe – they’re tougher than loo roll. The strength is useful but it causes havoc in the pipes when they mix with fat and food waste to create a blockage. 🪠🤢

Even when manufacturers label wet wipes as flushable, we advise putting them in the bin to avoid blocking your drains.

To keep your drains flowing freely, bin it, don’t block it: https://www.southwestwater.co.uk/household/your-services/your-wastewater/bin-it-dont-block-it

Want to stay up to date with what's happening in your area? 📍Visit our website to learn more about the projects we're de...
14/10/2026

Want to stay up to date with what's happening in your area? 📍

Visit our website to learn more about the projects we're delivering in your community and use our interactive map to check for any incidents and supply issues near you.

You can also sign up for SMS and email alerts to receive updates about planned works, supply interruptions and incidents that could affect your water supply.

👉 Learn more: https://www.southwestwater.co.uk/household/help-support/in-your-area

Experience working in IT or Operational Technology?We're looking for an OT Technician to join us on a 12-month fixed-ter...
13/10/2026

Experience working in IT or Operational Technology?

We're looking for an OT Technician to join us on a 12-month fixed-term contract.

You'll play a key role in an internal project to improve the quality, accuracy and effectiveness of alarm and telemetry signals across our sewage treatment works and pumping stations, helping us make better operational decisions across our network.

If you're an analytical thinker, confident using Microsoft Office applications and able to manage changing priorities in a fast-paced environment, we'd love to hear from you.

🔗 Find out more and apply: https://careers.southwestwater.co.uk/jobs/8449944-ot-technician?promotion=2241333-trackable-share-link-x-ot-technician-526797

💙 Thank you for your support. We're still in drought, and while recent rainfall helps, our rivers and reservoirs need ti...
12/10/2026

💙 Thank you for your support.

We're still in drought, and while recent rainfall helps, our rivers and reservoirs need time to recover.

Thank you to everyone who continues to support the restrictions in place and use water wisely. As we move into autumn, some of the biggest opportunities to save water are inside our homes.

🚿 Take shorter showers
🪥 Turn off the tap while brushing your teeth
🧺 Only run washing machines and dishwashers when they're full
🔍 Check for dripping taps and leaking toilets

Every litre saved helps protect the water we have in storage while our water resources recover.

Every Drop Counts. 💧

🔗 Water-saving tips https://www.southwestwater.co.uk/household/your-services/save-water

10/10/2026

Thank you to everyone who has helped save water during the drought so far. We’re entering a critical phase and that’s why the hosepipe ban has to stay in place.

Please keep going. The choices we all make now really matter, and continuing to use water wisely will help protect supplies while the region recovers from one of the driest periods we've experienced in years.

We're committed to playing our part too. We're continuing to invest in the resilience of the region's water supplies, including fixing around 70 leaks a day, strengthening our network, improving reservoirs and treatment works.

🔗 See what we're doing https://www.southwestwater.co.uk/about-us/what-we-do/engineering-projects/drinking-water

Address

Peninsula House
Exeter
EX27HR

Telephone

+443443461010

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