South West Water

South West Water We're the water and wastewater service provider for around 1.8 million customers in the South West 💧

👩‍💻 Need help? Together, we can build a better future.

For the fastest support, please send our team a direct message. We're available to assist you with any questions you have. Respecting Each Other – Our Customer Conduct Commitment
At South West Water, we’re proud to serve our communities and committed to delivering excellent service. We know that sometimes things go wrong and we welcome feedback to help us improve. We also believe in progress and i

nnovation – encouraging respectful dialogue, feedback, and ideas that help shape our future together. However, we also believe that respect goes both ways. What We Ask of You
We kindly ask all customers to treat our colleagues with courtesy and respect in every interaction, whether it’s over the phone, online, in writing or face-to-face. What We Won’t Tolerate
To maintain a respectful and safe environment, we do not accept the following behaviours under any circumstances:
• Aggressive or abusive behaviour
• Threats or acts of physical violence
• Discriminatory or offensive language
• Harassment or repeated unwanted contact
• Excessive or unreasonable demands
• Trolling or disruptive behaviour on social media

How We Respond
If behaviour becomes unacceptable:
• We may end the conversation or restrict future contact.
• In serious cases, we may report incidents to the police.
• We’ll always let you know if we need to take action. Our Promise
We’re here to help and will always do our best to resolve your concerns. Let’s work
together respectfully to keep our communities safe and supported. We welcome ideas and feedback that help us improve and evolve.

🚿 Book a FREE water-saving visit and leaky loo repairThink you might have a leaky loo? Our plumbing partners, Aqualogic,...
01/09/2026

🚿 Book a FREE water-saving visit and leaky loo repair

Think you might have a leaky loo? Our plumbing partners, Aqualogic, can repair most toilet leaks and carry out a free water-saving check around your home.

👉 Book your free visit: https://www.southwestwater.co.uk/leaky-loo

☔ Another rainy bank holiday weekend is on the cards so why not make the most of it by collecting rainwater in a bucket ...
29/08/2026

☔ Another rainy bank holiday weekend is on the cards so why not make the most of it by collecting rainwater in a bucket or water butt? It's an easy way to save water and keep your plants hydrated when the sunshine returns. 🌼

💙 Thank you for using less waterMany months of hot, dry weather have increased pressure on local supplies, so a huge tha...
28/08/2026

💙 Thank you for using less water

Many months of hot, dry weather have increased pressure on local supplies, so a huge thank you to everyone using less water. We know it isn't always convenient, and we're grateful for the understanding and support being shown across our communities. 🤝

Small changes can have a big impact (and reduce your bill if you’re on a meter!), from taking shorter showers to turning off the tap while brushing your teeth. 💧

Find more water-saving tips here 👉 https://www.southwestwater.co.uk/household/your-services/save-water

Happy retirement to Ian, our Network Asset Manager! After 36 years at South West Water, Ian is hanging up his hard hat a...
28/08/2026

Happy retirement to Ian, our Network Asset Manager! After 36 years at South West Water, Ian is hanging up his hard hat and embarking on a well-earned new chapter.

Ian's knowledge of our network is second to none, but perhaps his greatest achievement is the talented team he has built around him. Through his leadership, expertise and unwavering commitment, he has helped create a strong foundation that will continue to support and drive network performance long into the future.

For many of us, Ian has been far more than a colleague. He has been a mentor, trusted advisor and friend. His impact on the business, and on the people fortunate enough to work alongside him, will be felt for years to come.

We'd like to say a huge thank you to Ian for his outstanding contribution, dedication and service over the last 36 years.

👏 Please join us in wishing Ian all the very best for a long, happy and well-earned retirement.

As the school holidays near the end, many households may be feeling the impact of the extra summer spending.If you're wo...
28/08/2026

As the school holidays near the end, many households may be feeling the impact of the extra summer spending.

If you're worried about paying your water bill, we're here to help.

From payment plans to financial support schemes, there are a range of options available that could make your bill more manageable.

Find out more about the help and support available at: https://www.southwestwater.co.uk/household/help-support/financial-support 💧

Get your free water-saving devices! 💧Looking for an easy way to use less water at home (and save money if you’re on a me...
27/08/2026

Get your free water-saving devices! 💧

Looking for an easy way to use less water at home (and save money if you’re on a meter!)?

Our free water-saving devices can help reduce your water use and make every drop count:

💧 Shower regulators
🚽 Leaky loo detection strips
🚿 Efficient shower heads
🚰 Tap inserts to regulate flow and direct the spray

Get yours here 👉 http://southwestwater.co.uk/save-water

☀️💧 Heading to the South West this summer?We’re asking all visitors to help protect our precious water resources by usin...
24/08/2026

☀️💧 Heading to the South West this summer?

We’re asking all visitors to help protect our precious water resources by using water wisely during their stay.

Here are some simple water-saving tips for holidaymakers:
🚿 Take short showers
🪥 Turn off the tap while brushing your teeth
🏨 Reuse towels where possible
🔧 Report leaking toilets and dripping taps to your accommodation provider
🥤 Keep a jug of water in the fridge instead of running the tap until it’s cold

Small actions can make a big difference and help ensure there's enough water for everyone to enjoy the summer. Thanks for your help. 💙

🔗 For more water-saving tips: https://www.southwestwater.co.uk/household/your-services/save-water/visitors

💧💙 Monday's water-saving wins!Try these simple tips to reduce your water use and potentially lower your water bills too:...
24/08/2026

💧💙 Monday's water-saving wins!
Try these simple tips to reduce your water use and potentially lower your water bills too:
🚿 See if you can take on the 4-minute shower challenge
🚽 Got a dual-flush toilet? Using the smaller flush can help save water
🍽️ Try to wait until your dishwasher and washing machine are full before running them
🚰 Turning the tap off while brushing your teeth can save more water than you might think
Small changes can make a big difference.
For more water-saving tips, visit: https://www.southwestwater.co.uk/save-water

A summer of learning, exploring and discovering new career possibilities 💧✨Over the summer, some students gained hands-o...
20/08/2026

A summer of learning, exploring and discovering new career possibilities 💧✨

Over the summer, some students gained hands-on experience across our business, meeting colleagues, visiting sites and learning about the many roles that help deliver water and environmental services every day.

Thank you to everyone who helped make these placements such a valuable experience and inspired the next generation of talent. 💙

Interested in next year's programme? Register your interest by emailing [email protected].

20/08/2026

It may be raining today, but how are we preparing for the hotter, drier summers of tomorrow?💧

From renewing ageing water mains and reducing leaks to strengthening our network and investing in future water storage, we're taking action to build a more resilient water supply for the South West.

🔗 Learn more about our drinking water projects: https://www.southwestwater.co.uk/about-us/what-we-do/engineering-projects/drinking-water

Address

Peninsula House
Exeter
EX27HR

Telephone

+443443461010

Website

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