Cornerstone Housing

Cornerstone Housing Exeter’s largest independent housing association, we have been providing quality affordable homes to local people in housing need for 100 years.

We manage over 1400 properties across Exeter, Teignbridge, Mid Devon and East Devon.

A fresh new look for Shorland House 🌿Our team recently carried out a major tidy-up of the communal gardens at Shorland H...
27/08/2026

A fresh new look for Shorland House 🌿

Our team recently carried out a major tidy-up of the communal gardens at Shorland House.

The team cleared overgrown shrubs, renewed fencing and installed new benches to help create a cleaner, safer and more welcoming outdoor space for residents to enjoy.

Communal areas play an important role in bringing people together, and these improvements have transformed the garden into a valuable shared space where residents can sit, relax and enjoy the outdoors.

A big thank you to everyone involved in making it happen. 👏

What is a complaint and what isn't? 💭Not every issue raised with us is treated as a complaint. For example, reporting a ...
25/08/2026

What is a complaint and what isn't? 💭

Not every issue raised with us is treated as a complaint. For example, reporting a repair for the first time, reporting anti-social behaviour or raising a safeguarding concern will usually be dealt with by the relevant team.

➡ Read our latest article to find out what counts as a complaint, when to raise one and how we can help:
https://www.cornerstonehousing.net/resident-newsletter/ -is-and-isnt-a-complaint

Have your say on the services that matter to youOur Resident Engagement Panel gives residents a direct voice in shaping ...
21/08/2026

Have your say on the services that matter to you

Our Resident Engagement Panel gives residents a direct voice in shaping Cornerstone's services and decision-making.

At our next meeting, panel members will be discussing:

✅ Cornerstone's social housing regulatory standards consultation
✅ Reviewing complaints letters and resident communications
✅ Updates to the Resident Engagement Panel's terms of reference and future role
✅ Feedback on new developments and resident involvement in design
✅ Reviewing our Code of Conduct
✅ Training opportunities for resident volunteers
✅ Looking back at resident events from 2026 and planning for the future

Panel members review policies, resident information, website content and leaflets to make sure they are clear, accessible and meet residents' needs. You can join regularly or take part in a single review if there's a topic that interests you.

📅 Next meeting: Wednesday 26 August 2026
🕒 3:30pm to 6:00pm
📍 Cornerstone's Western Way office (with remote access available on request)

If you'd like to join the next meeting and help make a difference, email [email protected] and we'll send you more information.

📢 We're reviewing our Code of Conduct and would like to hear from residents. 📢The Code of Conduct sets out the standards...
20/08/2026

📢 We're reviewing our Code of Conduct and would like to hear from residents. 📢

The Code of Conduct sets out the standards, values and behaviours you can expect from everyone who represents Cornerstone, including staff, Board members and involved residents.

Your feedback will help us make sure the code reflects what matters most to residents, including respect, fairness, accountability and good communication.

For more info and to share your views, click here: https://www.cornerstonehousing.net/resident-consultation-code-of-conduct/

📅 The consultation closes on 3 September 2026.

Buy Now, Pay Later (BNPL) services have become a popular way to spread the cost of purchases. 💸 They can be a convenient...
11/08/2026

Buy Now, Pay Later (BNPL) services have become a popular way to spread the cost of purchases. 💸 They can be a convenient option, but it's important to understand how they work and the potential risks involved.

From this year, Buy Now, Pay Later providers are regulated by the Financial Conduct Authority (FCA). The new rules are designed to give consumers greater protection and make sure providers are clear about the products they offer.

Read more here, to see what the changes mean for you: https://www.cornerstonehousing.net/blog/newsletter-article/buy-now-pay-later-what-you-need-to-know/

A big thank you to everyone who joined us for our Community Day at Beacon Avenue on Monday 27th July. 🏡🍦The day began wi...
06/08/2026

A big thank you to everyone who joined us for our Community Day at Beacon Avenue on Monday 27th July. 🏡🍦

The day began with residents, Cornerstone staff and local partners working together to give the neighbourhood a refresh. Activities included litter picking, window cleaning, gutter clearing and the use of skips to help tidy outdoor spaces. Residents also enjoyed breakfast, tea and coffee while catching up with neighbours and members of the team.

We were grateful for the support of a number of organisations throughout the day, including Exeter City Council Environmental Health, Devon and Cornwall Police, with two local police officers attending, and ServiceMaster Clean, who kindly supported the window and gutter cleaning works.

In the afternoon, we headed over to St Katharine's Priory for a community fun day. Residents enjoyed ice cream, professional face painting and a fantastic art workshop led by local artist Steve McKracken.

The event also provided an opportunity for residents to connect with local organisations and find out more about the support and services available in the community. Thank you to Inclusive Exeter, South West Water, ECOE and all the other partners who joined us and took the time to speak with residents.

Thank you to all the residents who got involved and helped make the day such a success. We hope you enjoyed it as much as we did!

As the summer holidays begin, many families will already be thinking about the cost of preparing for the new school year...
05/08/2026

As the summer holidays begin, many families will already be thinking about the cost of preparing for the new school year. 📚

School uniforms can be a significant expense, particularly when combined with the cost of shoes, school bags, PE kits and other essentials. If you're worried about the cost, there may be support available.

If you need help managing back-to-school expenses, Westcountry Savings and Loans has information about support available to families, together with details of its Family Loan, which may help eligible members spread the cost of school-related purchases. 🍎

Read more about it here: https://www.cornerstonehousing.net/blog/newsletter-article/help-with-school-uniform-costs/

Open Day at Apsham Grange! 🏡We’re delighted to invite you to our Open Day on Friday 7th August, from 2.00pm to 4.30pm, w...
04/08/2026

Open Day at Apsham Grange! 🏡

We’re delighted to invite you to our Open Day on Friday 7th August, from 2.00pm to 4.30pm, where you’ll have the opportunity to view our brand-new four-bedroom shared ownership homes at Apsham Grange.

This is a great chance to explore the development, take a look around the properties, and find out more about how shared ownership could help you take your next step onto the property ladder. Our team will be available throughout the afternoon to answer your questions and provide information about the homes, the application process, and what life at Apsham Grange has to offer.

These attractive new homes are expected to be available from January , so don't miss the opportunity to be among the first to see them.

If you would like to attend, please let us know by emailing the Development Team at [email protected].

We look forward to welcoming you to Apsham Grange.

Address

Cornerstone House, Western Way
Exeter
EX11AL

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441392273462

Website

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