18/06/2026
How’s this for personal service?
Last week, I was on a long train journey, travelling to Halifax to collect my campervan which was having some work done.
While I was on the train, I was able to do an accurate quote for a prospective customer. They supplied me with copies of their bills going back over the previous 12 months.
What I discovered was quite remarkable…
The customer was overpaying by about £1,000 a year. They’d built up quite a large credit balance with their existing supplier (more than is in any way reasonable – the winter bills were more than covered). This money – alongside thousands of others – is allowing that supplier to rake in thousands of pounds in interest.
Despite having smart meters, the energy company was still overstating the customer’s usage figures to the national energy databases (all companies must provide usage figures for their customers). They were also about to put the bill up to £260 a month.
With the accurate usage info, I got that bill down to £170 a month, fixed for a year. This figure was a flat budget plan which evened out the customer’s usage over the course of the year (no peaks for the winter usage). Given they’d supplied accurate usage info that was backed up by the energy databases, I knew that was spot on.
I saved them well over £1,000 a year. And yes, they became a customer.
It’s a fallacy that you need to pay more for the winter. If you have lived in your home for more than 9 months, then surely, you’ll have a good idea how much energy you use? I recommend you only pay more in the winter if you’ve not lived there that long or have only just moved in. If that’s the case, just pay for what you use – simple, really!
Utility Warehouse never keeps credit balances long-term. After three months and after every year, the energy team reviews peoples’ bills making sure they’re paying an accurate amount. If there’s a large credit balance, the customer is notified and that balance is refunded instantly back into the customer’s account (sometimes even giving customers a payment holiday).
That’s why it never makes sense to make decisions based on comparison sites or headline rates. As part of my service as a local Utility Warehouse Partner, I look at actual usage, current payments, tariff types, credit balances and future payments.
I don’t sell to people. I provide options and allow them to make an informed decision. Over the last six and a half years, I’ve helped over 180 households to review their utility costs and one thing never changes: Many people are either paying too much, building up unnecessary credit balances or sitting on tariffs that no-longer suit their needs.
With energy prices fluctuating because of everything going on in the world, now’s a good time to understand exactly where you stand.
I offer free, no obligation bill reviews for all your utilities (energy, broadband, mobile and insurance).
Why not get in touch and see how much I can save you?
m. 07855 111946
w. uw.partners/mitchell.j
e. [email protected]
