Healthwatch Surrey

03/10/2026

We are visitng care homes in Surrey to ask about people's experiences of teeth and mouth care in care homes - If you or your friend or relative live in a care home, or you work in one - then we would like to hear from you too.

Please share your experience via our survey (or details below if you prefer to contact us direct).

Live in a care home, or are a friend or family member: https://www.smartsurvey.co.uk/t/OralHealthCareHomesResidentFamilyHwsy2026-27/
Work in a care home: https://www.smartsurvey.co.uk/t/OralHealthCareHomesStaffHwsy2026-27/

Please note: Responses to these surveys are anonymous. The closing date for the survey is 15 November 2026.

Need a paper copy or prefer to share your experience in your own words? You can get in touch with our Helpdesk, who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].

[Image description: Photo of a snack area in a care home. An old fashioned sweet cart is in one corner. It is decorated in autumn colours with crisps, fruit, buscuits and pastries on it. In the opposite corner is an old tailoring dummy with a tape measure around its shoulders and 2 arm chairs.]

24/09/2026

Last few days to have your say - survey finishes 30 September:

Are you an unpaid carer? (Do you look after a friend or family member who couldn’t manage without your help?)
What’s your experience of GP practices (relating to your caring role)?
Do you feel supported?
What could be better?

We would like to hear your experiences.

Our Healthwatch Surrey and Giving Carers a Voice services champion the voice of local carers to share, improve and get the best from NHS health and social care services.

We will be going out to speak to people, but you can also take part in our online survey, helping us to hear the experiences of as many people as possible.

https://www.smartsurvey.co.uk/t/CarersExperiencesGPPracticesHwSy2026/

[Image description: To the left is a photo of a GP with a stethoscope around their neck. To the right of this are the questions asked in the post. At the top of the image is the Luminus logo and at the bottom our strapline: Shining a light on what matters to people.]

24/09/2026

Surrey SEND Inspection – Have Your Say

Ofsted & CQC are inspecting Surrey’s SEND services, with the inspection visit in Surrey taking place week commencing 5 October.

You can have your say by completing the Ofsted & CQC parent carer survey which closes 9am Wednesday 30 September. https://ofsted.smartsurvey.co.uk/p/AreaSend/10436548

Family Voice Surrey have also set up 2 online meetings on Monday 28 September for you to share your views with Family Voice Surrey who will be meeting with inspectors - details in their post below.

Surrey SEND Inspection – Have Your Say

We have been notified today that Ofsted & CQC are inspecting Surrey’s SEND services, with the inspection visit in Surrey taking place week commencing 5 October.

Under the new inspection framework Ofsted and CQC do not meet directly with parent carers, for clarity this is an Ofsted decision and has not been made locally by the forum or Surrey County Council. However, you can have your say by completing the Ofsted & CQC parent carer survey which closes 9am Wednesday 30th September. https://ofsted.smartsurvey.co.uk/p/AreaSend/10436548

Share your experience with Family Voice Surrey

Next week Family Voice Surrey will be meeting with inspectors. We want to hear from you what’s working, what isn’t, and what needs to improve across education, health and social care from you before this meeting so we can share your views. You can find details of the 2 sessions we have set up for parents to meet with us (inspectors and Surrey Council will not be at these sessions)

Online parent carer sessions – Monday 28 September
Register for either session:
🕥 10:30am
https://us06web.zoom.us/meeting/register/liFeftU1Rm-lg2ftifxJuw

🕖 7:00pm

https://us06web.zoom.us/meeting/register/OyADeSpdTBKy0Lp_3O4PzA

Can’t attend? Email [email protected] by 8pm Monday 28 September.

Your experiences matter. Please share your views.

16/09/2026

This month we are visiting care homes across Surrey to find out about people's experiences of teeth and mouth care ...

As well as visiting care homes, we also have an online survey where you can share your experiences -

Live in a care home, or are a friend or family member please complete this survey: https://www.smartsurvey.co.uk/t/OralHealthCareHomesResidentFamilyHwsy2026-27/
Member of staff in a care home - please complete this survey: https://www.smartsurvey.co.uk/t/OralHealthCareHomesStaffHwsy2026-27/

Please note: Responses to these surveys are anonymous. The closing date for the survey is 15 November 2026.

Need a paper copy or prefer to share your experience in your own words? You can get in touch with our Helpdesk, who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].

[Image description: At the top is a graphic of the roof of a house, under the roof are the words - Do you, a relative or a friend live in a care home? Or do you work in one? Underneath is a graphic of a toothbrush and toothpaste with the words:We would like to hear about experiences of teeth and mouth care in the care home. At the bottom are 3 icons of ways people can communicate: As well as visiting homes to hear from people we also have an online survey - We'd love to hear from you - survey closes 15 November. At the top of the image are the Luminus and Healthwatch Surrey logos.]

10/09/2026

Have you visited Royal Surrey County Hospital recently?
Or been to the Accident and Emergency Department at St Peter's Hospital recently?
What was your experience?

Throughout the year we are visiting different Surrey hospitals and asking people about their experiences. This month we are visiting Royal Surrey Councty Hospital and St Peter's Hospital but you can also share your experince via our survey or our Helpdesk.

Been to another Surrey hospital? No problem, whether you went for an appointment or a longer stay, we would still love to hear about your recent hospital experience.

Please complete our survey: https://www.smartsurvey.co.uk/t/HwSyHospitalFeedback2026/

If you need a paper copy, or would prefer to share your experience in your own words you can contact our Helpdesk who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].



Royal Surrey NHS Foundation Trust Ashford & St. Peter's Hospitals NHS Foundation Trust

[Image description: In the centre of the image is a photo of a hosptial sign, pointing to the Hospital Entrance and to the Emergency Department. Above the sign are the words: Have you recently been to hospital. Below the sign it says: Whether you went for an appointment or a longer stay, we would love to hear your about recent hospital experience.]

05/09/2026

Do you live in the area?

Have you been offered an urgent or next day appointment by your GP practice?

If you didn’t attend or went elsewhere - we would like to hear from you...

Please note: Responses to these surveys are anonymous. The closing date for the survey is 25 September 2026.

If you need a paper copy or would prefer to share your experience in your own words please get in touch with our Helpdesk, who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].

[Image description: Photo of a calendar with a red pin in it. Wording in a blue box says: Have you been offered an urgent or next day appointment by your GP practice? If you didn’t attend or went elsewhere - we would like to hear from you... At the top of the page are the Luminus and Healthwatchh Surey logos, at the bottom is the Surrey Heath Community Providers logo.]

Heath

26/08/2026

Tell us your experiences of teeth and mouth care in care homes - If you or your friend or relative live in a care home, or you work in one - then we would like to hear from you.

As well as visiting some care homes, we also have an online survey where you can share your experiences -

Live in a care home, or are a friend or family member: https://www.smartsurvey.co.uk/t/OralHealthCareHomesResidentFamilyHwsy2026-27/
Work in a care home: https://www.smartsurvey.co.uk/t/OralHealthCareHomesStaffHwsy2026-27/

Please note: Responses to these surveys are anonymous. The closing date for the survey is 15 November 2026.

Need a paper copy or prefer to share your experience in your own words? You can get in touch with our Helpdesk, who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].

[Image description: At the top is a graphic of the roof of a house, under the roof are the words - Do you, a relative or a friend live in a care home? Or do you work in one? Underneath is a graphic of a toothbrush and toothpaste with the words:We would like to hear about experiences of teeth and mouth care in the care home. At the bottom are 3 icons of ways people can communicate: As well as visiting homes to hear from people we also have an online survey - We'd love to hear from you - survey closes 15 November. At the top of the image are the Luminus and Healthwatch Surrey logos.]

24/08/2026

Read our latest Insight bulletin – exploring key themes we’ve been hearing from local people and updating you on our latest opportunities to have your say. Thank you to everyone who took the time to share their experience with us.

Since our last bulletin, key themes we’ve been hearing from local people:
- Thanks and praise for staff going above and beyond under pressure
- Dental care: confusion around access to NHS treatment
- Challenges accessing mental health support for children and young people with special educational needs
- Hospitals: discharge delays and lack of appropriate planning
- Research update: weight management
- Research update: hearing every voice.
You can also find out about our current projects and how you can share your experiences on page 13 and 14 of our bulletin.

Report on our website: https://www.healthwatchsurrey.co.uk/report/2026-08-11/insight-bulletin-august-2026

If you would be interested in receiving our Insight bulletin, please get in touch with our Helpdesk.
You can also get in touch if you need advice and information about health and social care services, or to share an experience with us:
Phone: 0303 303 0023
SMS and WhatsApp: 07592 787 533
Email: [email protected]
Website feedback form: https://www.healthwatchsurrey.co.uk/share-your-views



[Image description: In the centre of the image is a quote from our Insight bulletin: “My dentures have broken and I am struggling to eat. I have to push the food to the roof of my mouth or mash it up to try and eat. I have been trying to find an NHS dentist and can't find anything. I am a pensioner and a carer for my wife and my daughter, both who have stage 4 terminal cancer. I am going to have to pay for funerals, I can't afford to pay for my dentures too. I also have dyslexia so struggle to access things online.”– it has lime green quote marks at the start and finish. Underneath are the words Read our latest Insight bulletin – August 2026. In the top left corner is an icon of a bulletin and at the bottom right are the Luminus logo and the Healthwatch Surrey logo.]

18/08/2026

Have you been to the Accident and Emergency Department at St Peter's Hospital recently? What was your experience?

Throughout the year we are visiting different Surrey hospitals and asking people about their experiences. This month we are visiting St Peter's Hospital but you can also share your experince via our survey or our Helpdesk.

Not ben to St Peter's A&E but still have an experience about Surrey hospitals that you would like to share? No problem, whether you went for an appointment or a longer stay, we would love to hear about your recent hospital experience.

Please complete our survey: https://www.smartsurvey.co.uk/t/HwSyHospitalFeedback2026/

If you need a paper copy, or would prefer to share your experience in your own words you can contact our Helpdesk who also provide information and signposting about health and social care services:
Phone: 0303 303 0023
SMS (text only): 07592 787 533
WhatsApp: 07592 787 533
Email: [email protected].



[Image description: In the centre of the image is a photo of a hosptial sign, pointing to the Hospital Entrance and to the Emergency Department. Above the sign are the words: Have you recently been to hospital. Below the sign it says: Whether you went for an appointment or a longer stay, we would love to hear your about recent hospital experience.]

13/08/2026

Are you an unpaid carer? (Do you look after a friend or family member who couldn’t manage without your help?)
What’s your experience of GP practices (relating to your caring role)?
Do you feel supported?
What could be better?

We would like to hear your experiences.

Our Healthwatch Surrey and Giving Carers a Voice services champion the voice of local carers to share, improve and get the best from NHS health and social care services.

We will be going out to speak to people, but you can also take part in our online survey, helping us to hear the experiences of as many people as possible.

https://www.smartsurvey.co.uk/t/CarersExperiencesGPPracticesHwSy2026/

[Image description: To the left is a photo of a GP with a stethoscope around their neck. To the right of this are the questions asked in the post. At the top of the image is the Luminus logo and at the bottom our strapline: Shining a light on what matters to people.]