16/02/2026
REGISTERED MANAGER
UKG Care
Lead With Integrity. Build With Pride. Protect What Matters.
At UKG Care, the Registered Manager is not simply a position on an org chart.
It is the heartbeat of the service.
This is a leadership role for someone who understands that care is not just delivery — it is responsibility, culture, and daily decisions that shape people’s lives.
PURPOSE OF THE ROLE
As Registered Manager, you are trusted with something significant.
You are accountable for:
Safe, compliant, and reliable care that families can depend on
Strong, steady operational leadership — what’s happening today, not next month
Developing a team that feels supported, capable, and proud
Ensuring the service is inspection-ready at all times
Turning vision and values into consistent, visible action
This role isn’t about standing back and advising.
It’s about stepping forward and leading.
OWNERSHIP WITH SUPPORT
You will have support.
You will not be alone.
But within your remit, the accountability sits with you.
This is a role for someone who doesn’t shy away from responsibility, but sees it as a privilege.
1. SAFE & COMPLIANT CARE DELIVERY
You will lead a service where:
Every care call is delivered safely and respectfully
Rotas are realistic and contingency planning is proactive
Sickness and unexpected issues are handled calmly
Care plans truly reflect the people we support
Safeguarding and incidents are managed with seriousness and integrity
Medication practices are safe and staff are competent
The goal is simple:
A service that feels ready, not reactive.
2. CQC & REGULATORY LEADERSHIP
You will:
Lead compliance confidently and consistently
Ensure Safe and Well-Led are lived daily — not just written
Drive audits, improvements, and learning
Respond to inspection with clarity and professionalism
Align policy with practice
What good looks like:
A service that could be inspected tomorrow without panic,
because the work is already done.
3. OPERATIONAL OVERSIGHT & FOLLOW-THROUGH
Leadership here means grip.
You will:
Hold regular check-ins with senior staff
Keep a clear handle on issues, risks, complaints, and staffing pressures
Monitor care hours, missed calls, capacity, and quality alerts
Ensure problems are resolved, not parked
We understand busy.
We do not accept drift.
4. STAFF PERFORMANCE & CULTURE
Culture is shaped by leadership.
You will:
Recruit people who strengthen the team
Ensure training, supervision, and development actually happen
Address absence and reliability fairly but firmly
Tackle underperformance early
Lead difficult conversations with respect and clarity
You protect standards, and you protect people.
5. LEADERSHIP BEHAVIOUR
We are looking for someone who is:
Visible and present
Calm under pressure
Clear in communication
Accountable without being controlling
Emotionally intelligent and grounded
This role requires maturity and steadiness.
Your energy sets the tone of the service.
6. COMMERCIAL & STRATEGIC AWARENESS
You will:
Operate within agreed budgets
Understand staffing costs and care hour sustainability
Support steady, safe growth
Protect the long-term stability of the business
You don’t need to be sales-driven, but you do need to think like a leader who understands sustainability.
DAILY & WEEKLY EXPECTATIONS
This role requires consistent rhythm.
Daily:
Care coverage confirmed
Issues progressed
Communications addressed
Quality checks completed
Staffing risks identified
Weekly:
KPI updates shared
Supervisions and development conversations held
Audits reviewed
Leadership meetings led
Excellence isn’t occasional.
It’s structured.
WHEN THE SERVICE IS UNDER PRESSURE
This is not a routine hands-on care role.
However, when sickness spikes or the rota becomes unstable, leadership steps closer.
In those moments, you will:
Sit with coordinators and problem-solve
Support on-call when genuinely required
Step in where necessary to prevent cancellations or unsafe care
Stand alongside your team — not above them
Credibility is built on hard days.
HOW WE SHOW UP
At UKG Care, leadership is relational.
You will:
Be approachable and grounded
Listen without blame
Bring calm when others feel stretched
Avoid creating divide between management and operations
Your presence should steady the team — not distance from it.
WHAT WE ARE NOT LOOKING FOR
This role is not suited to someone who:
Avoids accountability
Withdraws under pressure
Blames systems instead of improving them
Sees the RM title as protection rather than responsibility
WHAT WE ARE LOOKING FOR
Someone who:
Takes ownership instinctively
Steps forward when leadership is needed
Protects standards with fairness
Builds trust through action
Wants to say, in years to come, “I built that service.”
FINAL THOUGHT
This role requires judgement, balance, resilience, and heart.
You will be trusted.
And that trust matters.
At UKG Care, leadership means standing with your team, protecting your clients, and building something you can genuinely be proud of.
If that speaks to you, we would love to hear from you.
