22/01/2025
Important information about your Local Resident Discount Scheme
We recently informed you about the introduction of a new barrierless system for Express Set Down at London Stansted Airport. We are now pleased to confirm this system will be in place from Wednesday 22nd January 2025.
From then, you will be able to drive straight through and pay your charges remotely, eliminating the need to stop at a barrier.
What does this mean for you as a member of the local resident discount scheme?
The barrierless system will make dropping off and picking up passengers more convenient by reducing wait times and improving traffic flow.
To make your journey even easier, we recommend creating an account where you can add a payment card. This will allow for automatic payments for each of your journeys through the Express Set Down. You can create your account now by clicking here.
Alternatively, once the new system is introduced, you will be able to pay online or by phone after your visit to the Express Set Down area. Please note that payment must be made by midnight the day after your visit to avoid a Parking Charge being sent to the vehicle holder. Here are the ways to pay:
Online: https://pay.stanstedairport.com/
Phone: 0345 017 5046
You will no longer need to present a physical discount card when exiting the Express Set Down area. Instead, your vehicle registration will automatically be registered to apply your discount. If you have provided a second vehicle registration, that will also be included.
To find out more about how London Stansted Airport processes your personal data, please click here: www.stanstedairport.com/privacy-notice
We hope the introduction of this barrierless system will enhance your journey and improve your experience at London Stansted Airport.
Thank you for your continued support.
Yours faithfully,
Steve Mills
Head of Landside Operations
FAQ’s
How do I know that you have my current vehicle registration?
Last year, you provided us with your vehicle registration when you re-registered for the local resident scheme. This vehicle registration will be registered in our system, so please ensure you use this vehicle when visiting the Express Set Down area. If you use a different vehicle, you will be required to pay the full £7.00 Express Set Down charge instead of the discounted rate.
The system will automatically apply the correct discount (whether it is £1.00 or 50p) based on the vehicle registration you have provided.
What do I need to do if I need to update my vehicle registration?
If you need to update your vehicle registration, please email [email protected] for further assistance. Please note that each household is limited to registering two vehicles for the discount scheme, to ensure fair access to the benefits for all local residents.
Do I still need my local resident card when visiting the Express Set Down?
As the Express Set Down area is now barrierless, you are no longer required to bring your resident card with you when visiting.
How do I pay for the Express Set Down if I do not set up an account?
Payments can be made online or by phone; cash or cheque payments will not be accepted. As there are no payment barriers when exiting the Express Set Down area, payments must be made after your visit. If payment is not received, a £100.00 Parking Charge will be applied, which will be reduced to £60.00 if paid within 14 days.
How long do I have to pay for using the Express Set Down?
Payment must be made by midnight the day after your visit to avoid a Parking Charge Notice being issued to the vehicle holder.
Who do I contact if I have a problem with making a payment online?
If you have any issues or concerns regarding your payment for visiting the Express Set Down area, please contact APCOA using one of the following options:
Customer Services webchat: Live chat with an APCOA agent: https://pay.stanstedairport.com/
Online: https://pay.stanstedairport.com/
Customer Services phone number: 0345 017 5046
Make a payment for Express Set Down at Stansted Airport or set up an account for AutoPay.
