25/08/2026
Today I attended the official reopening of the Rush Green McDonald's along with Josh Dean MP, Kingsmead Residents' Association - Hertford (KRA) and Cllr Ben Crystall.
On my recent visits to view the impact of the extended and optimised kitchen, new ordering system, inclusion of a delivery service and new slip road I have also been allowed limited 'back stage access' to see how it works. Today was no exception and there are a few clips and stills from the kitchen at the end of the reel
While it is early days the changes do seem to be having a really positive impact on the queues but Hertfordshire County Council are undertaking full review over the next month or two to see whether there are residual issues so any further action can be taken with either or both the owner of this McDonalds and/or bp as I have noticed some queuing and issues around the garage now that the queues are separated
One of the things I found most heartening was the genuine happiness and enthusiasm of staff for their work. Great to see in a local workplace. Worth noting that I have really appreciated the time and resources that the owner and his team have put into the improvements as everything, including the slip road, has been fully funded by McDonalds.
I know that Nigel, from KRA, is hopeful that this may be the end of his 11+ year mission to resolve the issues and is, like me, hopeful that this may be a good solution to the problem but if not we will roll up our sleeves again to get work with everyone to get the right solution to this knotty problem