Anglia Care Trust

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Anglia Care Trust We are a charity providing services to vulnerable people in Suffolk, Norfolk and Essex. Advice, guidance and advocacy - helping people to be heard.

Founded in 1968, we support vulnerable people within the community providing housing services, domestic abuse services, drug and alcohol services, counseling and mediation, money and employment advice, to adults, children, and families. Our services can be categories as:
Community safety: working with male and female victims of domestic abuse and providing outreach, crisis and intensive support along with advice and guidance on surrounding issues; alcohol recovery project
Housing services: helping vulnerable individuals to gain the necessary skills to maintain tenancies and live independently. We deliver housing services both on an independent basis and as part of a group of agencies working together and known as the SNAP Consortium. We provide money advice, employment advice; we run an Appropriate Adult scheme; we provide mentoring services and advocacy & Independent Visitor services and mediation services. We also part of the Ipswich Local Advice Partnership (ILAP), a partnership of 12 local agencies working together to improve the provision of advice for the people of Ipswich. We have 65 staff and around 100 volunteers - they are all amazing people, providing the best services and all of whom are dedicated to their work; our staff have taken part in many fundraising events to help provide extra services and we have created an Empowerment Fund to empower our service users to change their lives for the better. Grants are awarded for activities, training and support that’s proven to have a sustainable, long-term effect, and which can’t be gained elsewhere.

Our Money Advice and Guidance team has delivered nearly 700 initial advice and guidance appointments in the past year. M...
23/10/2026

Our Money Advice and Guidance team has delivered nearly 700 initial advice and guidance appointments in the past year. Many appointments lead to more in-depth support and ongoing follow-up as our team works alongside people to explore their options, tackle challenges and help them take positive steps.

Could you help us make a difference?

We are looking for volunteers to support with these calls.

You don't need to be a financial expert. What matters most is empathy, patience and a willingness to listen.

Our volunteers help people look at their individual circumstances, work through budgets, explore their options and identify practical ways forward.

If you have a few hours to spare and would like to use your skills to help others feel more confident about their finances, we'd love to hear from you!

Contact Lisa, our Volunteering Manager, to chat about how you could get involved:

[email protected]

01473 622888

Changes to prison release arrangements can bring renewed anxiety, fear and uncertainty for victims and survivors of crim...
22/10/2026

Changes to prison release arrangements can bring renewed anxiety, fear and uncertainty for victims and survivors of crime.

If you’re worried about an offender being released earlier than expected, Victim Support’s Offender Release Helpline offers free, independent and confidential support. You don’t need to know for certain that someone is being released early to get in touch. The service is also available to witnesses, family members, friends and professionals.

Call 0808 168 9280
Monday to Friday, 9am-5pm

In the past 12 months, our Mediation team have completed over 1500 advice and guidance calls across Suffolk and Norfolk,...
20/10/2026

In the past 12 months, our Mediation team have completed over 1500 advice and guidance calls across Suffolk and Norfolk, helping people navigate complex situations.

One example is Sian, who contacted us while struggling to navigate the education system and support her daughter who could no longer cope in mainstream school.

The local authority had refused to reassess them for an Education, Health and Care Plan (EHCP), which she needed to access a more suitable educational setting.

Working closely with Sian, our team gathered evidence, liaised with the local authority and home-schooling team and supported her throughout the process. Just two days before their scheduled Mediation, the decision was overturned

Every call represents someone looking for support. Sian’s story shows how advice and guidance can help families navigate complex processes, feel heard and take positive steps.

This Advice Week 2026 (led by Advice UK), we’re introducing you to Mark, part of our Money Advice team. Whether supporti...
19/10/2026

This Advice Week 2026 (led by Advice UK), we’re introducing you to Mark, part of our Money Advice team.

Whether supporting people over the phone or chatting to them at community events, Mark helps people make sense of their finances, explore their options and find a way forward when things feel overwhelming.

Mark has recently been described by one of our service users as “so calming on the phone - comforting and reassuring.”

For someone facing uncertainty, having somebody who listens and helps them work out their next steps in a calm way can make all the difference.

A massive thank you to our wonderful neighbours at Duncan’s in The Square, Martlesham Heath. They very kindly donated a ...
16/10/2026

A massive thank you to our wonderful neighbours at Duncan’s in The Square, Martlesham Heath.

They very kindly donated a tray of delicious sausage rolls for our Cuppa, Snack and Chat event - and let’s just say they didn’t hang around for long.

We’ll be really sad to see Duncan and Sue leave The Square later this month – they have kept lots of our staff fed since we moved into our office 12 years ago, but we’re pleased to know the baton is being passed on so we will continue to be supplied with tasty treats.

Thank you Duncan’s for your generosity and for being lovely neighbours.

Our Appropriate Adults team recently attended an event at Suffolk Constabulary’s Headquarters in Martlesham, bringing to...
14/10/2026

Our Appropriate Adults team recently attended an event at Suffolk Constabulary’s Headquarters in Martlesham, bringing together Independent Custody Visitors and other professionals, like our AAs, supporting people in police custody.

Four of our volunteers attended alongside Sue, our Appropriate Adult Officer. It was a great opportunity to share experiences, learn more about the challenges faced by vulnerable people and strengthen partnerships across policing, custody, health and education.

Sue said: “The day was really informative and lots of information was shared between services and the Police, helping us to continue improving the support we provide to vulnerable people.”

We’re proud to be part of these conversations and to keep learning together.

Meet Clare...Clare is the Operational Coordinator for our Domestic Abuse Service, bringing a wealth of experience, knowl...
12/10/2026

Meet Clare...

Clare is the Operational Coordinator for our Domestic Abuse Service, bringing a wealth of experience, knowledge and understanding to her role.

Domestic abuse continues to affect people across Suffolk every day and the work Clare and the team do remains as important as ever. They support people through incredibly difficult circumstances, helping them feel heard and to understand their options.

Clare and the rest of the team understand that no two situations are the same. Sometimes people need practical support, sometimes they need someone to listen and often it takes time, patience and trust before someone feels ready to make changes.

“I’m proud of the team I work alongside. They bring so much compassion, knowledge and commitment to what they do and no matter how challenging things can be, they always put the people we support at the heart of decisions.”

If you or someone you know is experiencing domestic abuse, support is available.

Suffolk Domestic Abuse Helpline: 0800 977 5690
Live chat: suffolkdahelpline.org.uk

Today is World Homeless Day… If you are sleeping rough, or you don't know where you are going to sleep tonight, you don'...
10/10/2026

Today is World Homeless Day…

If you are sleeping rough, or you don't know where you are going to sleep tonight, you don't have to have all the answers before you ask for help.

When someone comes through our door, this is what we can offer:

A safe place to stay…
Somewhere warm and safe to sleep.

Someone there to talk to…
Our team is there, ready to listen and respond when support is needed.

Understanding…
Because there isn't one reason why someone becomes homeless. We take time to understand the person and their circumstances.

The right support…
Helping with the practical things that can stand in the way and connecting people with the support they need.

Time to work out what comes next…
Taking things one step at a time and looking at what is realistic for each individual.

A route towards something more settled…
Working together to find a move-on plan that is right for the person and sustainable in the longer term.

If you see someone sleeping rough, you can help connect them with support by reporting it through Streetlink - www.thestreetlink.org.uk

This helps local outreach teams know where someone is and offer support.

A huge thank you to Coal City Barbers and Beauty.When our planned barber had to pull out of our ‘Cuppa Snack and Chat ev...
08/10/2026

A huge thank you to Coal City Barbers and Beauty.

When our planned barber had to pull out of our ‘Cuppa Snack and Chat event’ due to illness, these lovely local barbers came along and gave up their time to offer free haircuts to people sleeping rough that dropped in.

This is great community spirit and we’re so grateful!

Yesterday we held a Cuppa, Snack and Chat drop in for people rough sleeping. There were warm drinks, snacks and people o...
07/10/2026

Yesterday we held a Cuppa, Snack and Chat drop in for people rough sleeping.

There were warm drinks, snacks and people on hand to listen and offer advice.

We were joined by other local agencies who came along to offer support and practical help, making it possible for people to have conversations with different services all in one place.

A huge thank you to all the organisations that came along and to the New Wolsey for offering their premises:
EastSuffolkAndNorthEssexNhsFoundationTrust
NHS
Turning Point
Ipswich Housing Action Group
Suffolk County Council
Ipswich Borough Council

Address

Unit 8 The Square, Martlesham Heath
Ipswich
IP53SL

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

01473 622888

Website

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