OIC Housing Services

OIC Housing Services Orkney Islands Council Housing Services Our page is monitored during office hours. Thank you.

Please ensure you read our social media policy at www.orkney.gov.uk/SocialMedia

Unfortunately, we are unable to deal with queries over Facebook in a timely manner. If you have any queries relating to Housing Services, Orkney Islands Council, please contact 01856 873 535, Monday - Friday 9am to 5pm (excluding public holidays).

01/09/2026

Thought about volunteering in your community but not sure where to start? 🤔

Community Learning & Development Orkney's six-week Get Ready to Volunteer programme gives you the information and contacts to kickstart your volunteering journey!

Over the six weeks you'll explore what volunteering could do for you, discover local support and opportunities, learn what's involved in being a volunteer, meet organisations already looking for helpers, and take part in a group volunteering session together.

Sessions run every Wednesday from 9 September to 14 October, 1 to 2.30pm, at The Hub Orkney.

To sign up, get in touch with [email protected].

28/08/2026

If you're due a payment on Monday 31 August, you will usually receive it by the end of Friday 28 August because of the bank holiday.

Best Start Foods payments are not affected.

All other payment dates will stay the same.

Our phone lines and web-chat will be open as usual on Monday 31 August.

Thought about volunteering in your community, but not sure where to start? Then come along to our six-week programme tha...
26/08/2026

Thought about volunteering in your community, but not sure where to start? Then come along to our six-week programme that will provide you with contacts and information to kickstart your volunteering journey!

All Sessions will be held at The Hub, Albert Street on:
02/09/2026 - 1:00pm to 2:30pm
09/09/2026 - 1:00pm to 2:30pm
16/09/2026 - 1:00pm to 2:30pm
23/09/2026 - 1:00pm to 2:30pm
30/09/2026 - 1:00pm to 2:30pm
07/10/2026 - 1:00pm to 2:30pm

To sign up, please email: [email protected]

25/08/2026

⚠️ Emergency out of hours repairs - our number has changed

Council tenants: if you need to report an emergency repair outside our normal office hours, please call 01856 886 308.

The previous number, 01856 873430, is not in use. If you have it saved in your phone, please update it.

Please only call for genuine emergencies - for example a burst pipe that will cause flooding if it isn't dealt with straight away.

For all other repairs during office hours, call Customer Services on 01856 873535.

Full details: https://bit.ly/4wMDME4

20/08/2026

We have moved again, please share!

11/08/2026

SDS and CLDE are delivering a six-week employability programme at the Hub starting on Tuesday 18th August. The programme is open to anyone 16+ (who has left school) and will run each week on Tuesdays from 10am to 2.30pm.

The programme will cover a range of topics, including:
• Identifying and evidencing transferrable skills
• Job searching
• Writing a CV
• Completing an application and writing a personal profile
• Preparing for interview

Spaces are limited, so please get in touch to book.

04/08/2026

Come along to the Family Pop up Picnic on 11 August 2026 from 1pm – 3pm at Papdale School Grounds. Bring your own picnic and come along to enjoy fun activities, games and music. Everyone is welcome!

Claire Pritchard - the Tenant Participation Officer for Orkney Islands Council will also be present at the picnic. Claire will be there to engage with Council tenants of Orkney Islands Council and other service users to discuss the benefits of tenant participation, these include:

- Better communication with your landlord with the ability to share your views and feedback on the Housing Service and other related areas.
- A contribution to the improvement of your local area
- An influence on decisions and policy relating to the Housing Service
- A positive contribution to service improvements.

Come and learn more about the ways you can engage:
- The Housing Newsletter and social media
- The Residents’ Panel
- Residents’ Groups
- The Armchair Panel
- And more!

04/08/2026

đź“ž The UK's landlines are switching to digital by January 2027, and around 2,000 Orkney lines still need to make the change.

Your provider will contact you before your line is switched - for most people the switch is as simple as plugging your phone into your broadband router instead of the wall socket.

If you have a telecare alarm or health device connected to your phone line, contact our Telecare Team on 01856 873535 extension 2635.

Address

Orkney Islands Council
Kirkwall
KW151NY

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