AFMS - RAF Lakenheath - 48th Medical Group

AFMS - RAF Lakenheath - 48th Medical Group Appointment Line: 226-8010 (01638 52 8010)

Please attened our webinars to learn more about TRICARE Overseas new Teleheath Program for your Urgent Care needs.Intern...
26/08/2026

Please attened our webinars to learn more about TRICARE Overseas new Teleheath Program for your Urgent Care needs.

International SOS and the TRICARE Overseas Program continue to expand awareness of the Telemedicine Pilot available to eligible TRICARE Prime Overseas, TRICARE Prime Remote Overseas enrolled beneficiaries physically located in the UK and Spain. The service provides virtual (phone or video) host nation access to:

•Virtual Urgent Care consultations (24/7 basis for all eligible beneficiaries ages 1+).

•Virtual Mental Health care (i.e. psychology, counselling, no medication, Monday to Friday 09:00-18:00 CET, adults 18+ only).

• Access to care when local clinics are closed or unavailable.

• Electronic prescriptions to use at local pharmacies (pay and claim).

* Convenient virtual access while living or traveling within the UK and Spain.

Please create a calendar reminder in your personal or work calendar for the session you plan to attend. Please note: the link below will not automatically add the session to your calendar.

When setting up the reminder, please include the Microsoft Teams meeting link, Meeting ID, and Passcode provided so you can easily access them when it's time to join the session.

Join: https://teams.microsoft.com/meet/4949429412697...
Meeting ID: 494 942 941 269 7
Passcode: sU9kT3Na

Public Service Announcement: Salmonella Outbreak & Egg Safety🚨 HEALTH ALERT: Salmonella Outbreak Linked to Imported Eggs...
25/08/2026

Public Service Announcement: Salmonella Outbreak & Egg Safety

🚨 HEALTH ALERT: Salmonella Outbreak Linked to Imported Eggs in the UK 🚨

The health and safety of our Liberty Wing families and community is our top priority!

The UK Health Security Agency (UKHSA) and the UK Food Standards Agency (FSA) are currently investigating an ongoing nationwide outbreak of Salmonella Enteritidis. Over 200 cases have been identified, with a strong link to eggs imported from outside the UK.

Here is what you need to know to protect your household, practice safe kitchen hygiene, and recognize the symptoms.

📊 The Facts
The Source: Current evidence points to imported eggs primarily used in restaurants, cafes, catering outlets, and the food service industry when dining out.

UK Eggs are Safe: There is no identified link to UK-produced eggs or poultry. Eggs marked with the British Lion logo or produced under the Laid in Britain assurance scheme are safe to eat!

The Impact: This outbreak has affected people of all ages across the UK, with more than a third of those sickened requiring hospital care.

How to Protect Yourself & Your Family

1. Look for the Lion: When buying eggs at the Commissary or local British supermarkets, look for the British Lion mark or the Laid in Britain logo on the carton and the eggshells.

2. Cook Eggs Thoroughly: Ensure eggs are cooked until both the white and the yolk are firm. Thorough cooking kills Salmonella bacteria.

3. Be Cautious Dining Out: When eating at local restaurants, cafes, or ordering takeout, ask staff if their dishes contain raw or undercooked imported eggs (such as in homemade mayonnaise, hollandaise sauce, tiramisu, or runny fried/poached eggs).

4. Practice Strict Kitchen Hygiene:
• Wash your hands thoroughly with warm water and soap after handling egg packaging or raw eggs.

• Clean all kitchen surfaces, utensils, and cutting boards immediately after they come into contact with raw eggs.

• Store eggs in the fridge and keep them separate from other ready-to-eat foods.

⚠️ Special Guidance for Vulnerable Groups
Infants and children under 5, adults over 65, pregnant individuals, and those with weakened immune systems (immunocompromised) should avoid eating raw or runny eggs altogether unless they are guaranteed to be British Lion or Laid in Britain marked.

🤒 Know the Symptoms of Salmonella
Symptoms typically develop between 12 to 72 hours after eating contaminated food and can include:
• Diarrhea (which can sometimes be bloody)
• Stomach cramps / abdominal pain
• Fever
• Nausea and vomiting
• Headache and body aches

🏥 What to Do if You Feel Unwell
Most people recover from Salmonella food poisoning within a few days without medical treatment. However, if you or a family member are experiencing symptoms, please use the following guidelines to get the right care:

🚨 WHEN TO CALL OR BE SEEN IN THE CLINIC: If you are experiencing severe, persistent, or worsening symptoms—such as a high fever, inability to keep fluids down, signs of dehydration, bloody stools, or if the ill individual is in a high-risk category (under 5, over 65, pregnant, or immunocompromised):

📞 Call the 48 MDG: Contact your Primary Care Manager (PCM) or the appointment line at Commercial: 01638 528010 to schedule an appointment.

💻 WHEN TO USE PORTAL MESSAGING: If your symptoms are mild, improving, or if you simply have general, non-urgent questions for your healthcare team:

📩 Message Us: Send a secure message directly to your primary care team via the MHS GENESIS Patient Portal. This helps keep our phone lines clear for patients requiring immediate clinical triage or appointments.

For more information visit the UK Health Security Agency (UKHSA) website on Salmonella: https://www.gov.uk/government/publications/salmonella/salmonella

Help us keep our community healthy and safe! Please share this post with your friends, neighbors, and coworkers.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

         The 48th Medical Group will be closed on Thursday Aug 27th for Training from 07:30-12:30. Normal operations wil...
24/08/2026


The 48th Medical Group will be closed on Thursday Aug 27th for Training from 07:30-12:30. Normal operations will resume at 12:30-17:00.

Emergent Care Operations remain open 24/7/365.

The Nurse Advise Line is also available for all medical related questions.

Please use MHS Genesis Patient Portal to send your provider a non-urgent message.

For most up-to-date information like our Facebook & Instagram Page at RAF Lakenheath-48th Medical Group

               Exciting news for the tri-base community! 📢 The 48th Medical Group Pharmacy is launching Q-Anywhere, a ne...
19/08/2026



Exciting news for the tri-base community! 📢 The 48th Medical Group Pharmacy is launching Q-Anywhere, a new remote prescription activation platform. 💊✨

Skip the line and wait anywhere! 🚶‍♂️➡️🛋️ With Q-Anywhere, you can hop into our virtual queue to activate your prescriptions right from your phone. 📱

How to get started: 🛠️

1️⃣ Scan the QR code 📷 on the flyer to activate your prescriptions.
2️⃣ Download the App: 📲 For even more convenience, download the Q-Anywhere app from the App Store or Google Play.
3️⃣ Favorite our Location: ⭐ Search for and favorite "Lakenheath RAF" 🇬🇧 to easily activate your prescriptions in the future.

With the app, you can receive real-time notifications 🔔 about your prescription status and find participating pharmacy locations. 🏥 Spend less time waiting and more time on what matters. ⏰ Download the app and activate your prescriptions remotely today! 🚀

         The 48th Medical Group will be closed on Thursday Aug 19th for Training from 12:30-17:00 (Please note the time)...
14/08/2026



The 48th Medical Group will be closed on Thursday Aug 19th for Training from 12:30-17:00 (Please note the time). Normal operations will resume on Thursday August 20th.

Emergent Care Operations remain open 24/7/365.
The Nurse Advise Line is also available for all medical related questions.

Please use MHS Genesis Patient Portal to send your provider a non-urgent message.

For most up-to-date information like our Facebook & Instagram Page at RAF Lakenheath-48th Medical Group

IMPORTANT NOTICE: Health officials have confirmed positive cases of measles in the East England region.Measles is an inf...
14/08/2026

IMPORTANT NOTICE: Health officials have confirmed positive cases of measles in the East England region.
Measles is an infection that spreads very easily and can cause serious complications in some individuals -- especially children younger than 5 years, adults over 20 years, pregnant women, and those with weakened immune systems.
Receiving the vaccine to protect against measles either via the MMRV (measles, mumps, rubella, varicella) or MMR (measles, mumps rubella) is the best way to protect against infection. Children routinely receive this vaccination at 12 months and 4 years, though infants can receive the first vaccination as early as 6 months old to protect them during outbreaks and for international travel. The vaccine is most effective when given before or within 72 hours of exposure to measles. If your child is less than 6 months old and has been exposed to measles, please talk with their doctor. The message to parents and caregivers is simple: ensuring vaccination is an evidence-based step you can take right now to protect your family and those around you.
Measles, which typically begin with cold-like symptoms before developing into a characteristic rash, can be fatal in serious cases. The CDC and NHS warn that measles can lead to severe complications if they spread to other parts of the body, especially the lungs or brain.

Parents are urged to "know the signs" of measles.
1. 7-14 days after a measles exposure, first symptoms begin:
• High fever (may spike to > 104 Fahrenheit)
• Cough
• Runny nose
• Red, watery eyes (pink eye)
2. 2-3 days after symptoms begin:
• Tiny white spots may appear on the inside of the mouth (called Koplik spots)
3. 3-5 days after symptoms begin: measles rash
• Usually begins as flat red spots on the face at the hairline, then spreads progressively downward to the neck, chest/back, arms, legs, and feet

• The spots may become joined together as the rash spreads
• You may notice another high fever once the rash appears
What you need to do

• Check vaccination records – Make sure your child has received both doses of the MMR vaccine. Two doses provide around 97-99% protection, compared to 93-95% after one dose. If you’re unsure about your status, your doctor can check your records.

• Don't forget adults – Some adults may have missed doses in childhood. If you’re unsure of your own vaccination status, especially before travel or if there’s an outbreak locally, it’s worth checking.

• Keep unwell children at home – Measles is contagious from 4 days before through 4 days after the onset of the rash. It spreads through the air via coughs and sneezes and can linger in a room even after someone has left. Children should stay out of school or nursery for at least four full days after the rash has appeared.

• Keep unvaccinated, exposed children at home - If your child remains unvaccinated and has a known exposure to measles, please talk with your doctor. Your child will likely need to stay home — away from school and public places — for 21 days after the last exposure. This is due to the length of time it can take for the illness to appear and the risk of spreading to others before showing symptoms.

• Manage symptoms carefully at home – Ensure your child gets plenty of rest and fluids to prevent dehydration. Age-appropriate doses of acetaminophen (paracetamol in the UK) or ibuprofen can help reduce fever and discomfort.
When to seek help

• Seek emergent medical advice if there are signs of difficulty breathing, persistent high fever, drowsiness, dehydration, convulsions, or if your child seems significantly worse. It is better to be checked by a clinician because of the complications of measles, especially if you are concerned.

• For non-emergent advice: If you would like the opinion of a doctor at RAF Lakenheath and your child does not have any of the emergency symptoms listed above, in order to halt the spread of infection please send pictures into the appropriate clinic via Genesis Messenger and/or schedule a virtual appointment to speak with a provider.

• Seek advice quickly – If your child has been in contact with a confirmed case and isn’t fully vaccinated, contact your doctor as soon as possible. Early vaccination after exposure may reduce the severity of the illness.

• Don’t be misled by vaccine myths – The MMR vaccine has been studied extensively over decades and is proven to be safe and effective.

Sources:
https://www.cdc.gov/measles/signs-symptoms/index.html – general info
https://www.cdc.gov/infection-control/hcp/measles/index.html & https://www.aap.org/en/patient-care/measles/measles-frequently-asked-questions/?srsltid=AfmBOoqgYsULv7LTvXcui_KSxf8whJEqNvz6UiBk-4hIOdqOmJ7VRjza – 21-day quarantine for exposed/unvaccinated individuals

📢 Important Pharmacy Update: Transition to Q-Anywhere!Attention 48th MDG Pharmacy Patients! 🚨Effective today, our prescr...
14/08/2026

📢 Important Pharmacy Update: Transition to Q-Anywhere!
Attention 48th MDG Pharmacy Patients! 🚨

Effective today, our prescription activation system, Waitwhile, has been retired. We are rapidly transitioning to a brand-new, enterprise-approved solution called Q-Anywhere to serve you better! 📲✨

⏳ How to Activate Prescriptions During the Transition
While we get the new system fully online next week (starting Monday, August 17th), we have secure, temporary workflows in place. Please use one of the two options below to activate your new prescriptions:

Option Method Instructions
💻 Option 1 (Preferred) MHS GENESIS Patient Portal 1. Visit my.mhsgenesis.health.mil2. Send a secure message directly to the "Lakenheath Pharmacy" team.

📝 Option 2 In-Person Activation Slip 1. Fill out a paper activation slip at the pharmacy.2. Drop it off directly at Window 2.

🛡️ What is Q-Anywhere?
Once live, Q-Anywhere will provide the same convenient text-based/email activations you are used to, with a dedicated mobile application for iOS and Android.

We greatly appreciate your patience and support as our staff works through this short-notice transition to bring you a more robust and secure queueing platform! 🙌

We will post another update as soon as the new Q-Anywhere system is live. Thank you for your understanding as we work to improve your pharmacy experience!

Hashtags:
RAF Mildenhall

11/08/2026

Our Child Psychologists and other professionals will be having an open panel on August 12th and 26th at 1:00pm at the Page Community Center on RAF Lakenheath. They will be there to answer questions about your children and listen to your concerns, as well as offer some advice and strategies. We’d love to see you there and offer some support in any way we can!
RAF Lakenheath/Mildenhall School Liaison Office
RAF Mildenhall EFMP Family Support
RAF Lakenheath Military & Family Readiness Center

📢 Announcement: TRICARE Telemedicine Pilot Now AvailableGet Faster Care from the Comfort of Your HomeThe 48th Medical Gr...
03/08/2026

📢 Announcement: TRICARE Telemedicine Pilot Now Available
Get Faster Care from the Comfort of Your Home

The 48th Medical Group is pleased to announce the launch of the TRICARE Telemedicine Pilot for eligible beneficiaries physically located in the U.K. and Spain.

If you are feeling unwell or require mental health support, this new pilot allows you to connect with credentialed, host-nation doctors via phone or video. This service is designed to provide immediate care for non-emergencies and help you avoid unnecessary trips to the emergency room or urgent care clinic.

🩺 What is Covered?
Service Type Care Details Availability
Virtual Urgent Care Treatment for common illnesses (fever, sore throat, coughs) and minor injuries. Open to beneficiaries ages 1+. 24 Hours / 7 Days a Week

Virtual Mental Health Confidential counseling and psychology services. Open to adult beneficiaries ages 18+. Monday - Friday (09:00 - 18:00 CET/GMT)

Note: E-prescriptions can be sent to local host-nation pharmacies (pay and claim).

📲 How to Access Care
For most beneficiaries, no referral is needed to use this service.* Getting started is simple:

Call the TOP Regional Call Center at 020-8762-8133 to request a virtual appointment.

Receive Authorization from International SOS.

Register and Book your convenient phone or video appointment slot via the emailed link.

Consult with your doctor from home.

*Active Duty Service Members (ADSMs) enrolled in TRICARE Prime still require a referral from their Primary Care Manager (PCM) for routine mental health care.

         The 48th Medical Group will be closed on Thursday Aug 3rd th for Training from 07:30-12:30. Normal operations w...
03/08/2026



The 48th Medical Group will be closed on Thursday Aug 3rd th for Training from 07:30-12:30. Normal operations will resume at 12:30-16:30.

Emergent Care Operations remain open 24/7/365.
The Nurse Advise Line is also available for all medical related questions.

Please use MHS Genesis Patient Portal to send your provider a non-urgent message.

For most up-to-date information like our Facebook & Instagram Page at RAF Lakenheath-48th Medical Group

Address

E. Boston Drive
Lakenheath
IP279PN

Opening Hours

Monday 7:30am - 4:30pm
Tuesday 7:30am - 4:30pm
Wednesday 7:30am - 4:30pm
Thursday 7:30am - 4:30pm
Friday 7:30am - 4:30pm

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