19/06/2026
Got an upcoming appointment with us? Let us know if there’s anything we can do to make it easier or more comfortable for you.
For example, you might need:
- Extra time to answer the door
- A call ahead to let you know we’re on the way
- More notice to prepare your home
We understand that every household is different. You might need certain adjustments for family members and need time to prepare for visitors.
You can let us know if you have any adjustments by:
📝 updating your details yourself through your MyAccount login. If you don’t have a login, you can visit our website and register for MyAccount 👉https://loom.ly/BUXlGNw
💻 email us at [email protected] with your full name and address to let us know what you need from us and why.
📲 call us on 0113 386 1000 and choose option 4.
We will try to make this happen, and where we can’t, we'll let you know!