Reside With Progress

Reside With Progress One of the UK's leading providers of high-quality supported living accommodation. This page is monitored 9am-5pm, Monday to Friday.

To report emergency repairs and damp and mould, please call us on 0333 320 2675 or use Live Chat on our website.

We always welcome your feedback, whether it’s a compliment or a complaint. Sometimes things go wrong, and we will work q...
04/09/2026

We always welcome your feedback, whether it’s a compliment or a complaint. Sometimes things go wrong, and we will work quickly to put things right, so let us know.

Find out more here: https://f.mtr.cool/alucydfjpq

You can find out details about the Housing Ombudsman Complaint Handling Code on our website, too.

We are committed to our Customer Promises through maintaining high standards and improving our services across these are...
03/09/2026

We are committed to our Customer Promises through maintaining high standards and improving our services across these areas:

Resolve issues
Adapt our service
Make it easy
Proactive communication

Our latest results reflect our high standards:
• We have answered 100% of our complaints on time
• We achieved 78% for satisfaction with our repairs service
• 80% of our tenants feel respected and listened to

Our Customer Promises report is here: https://f.mtr.cool/idx5yo2zfo

Unfortunately, we are experiencing technical issues that are impacting our telephone service. We do apologise that wait...
03/09/2026

Unfortunately, we are experiencing technical issues that are impacting our telephone service. We do apologise that wait times may be a little longer due to this.

We thank you for your patience and understanding while we resolve this issue.

For non-urgent enquiries, please try again later or send an email to [email protected].
https://orlo.uk/Bokuc

We are committed to our Customer Promises through maintaining high standards and improving our services across these are...
03/09/2026

We are committed to our Customer Promises through maintaining high standards and improving our services across these areas:

Resolve issues
Adapt our service
Make it easy
Proactive communication

Our latest results reflect our high standards:
• We have answered 100% of our complaints on time
• We achieved 78% for satisfaction with our repairs service
• 80% of our tenants feel respected and listened to

Our Customer Promises report is here: https://f.mtr.cool/vd4wlva6om

We provide a garden maintenance service to many of our tenants. During these visits, our gardeners will carry out garden...
02/09/2026

We provide a garden maintenance service to many of our tenants. During these visits, our gardeners will carry out gardening tasks including:

• Trimming hedges and small tree branches
• Weeding and sweeping
• Jet washing

If there is anything in your garden that you are worried about or you think needs looking at then raise your concerns with your housing officer.

Click here to find out more about our gardening service: https://f.mtr.cool/xroubtwqxw

Meet DavidDavid is one of our involved tenants and he lives in one of our supported living schemes in South Ribble.David...
01/09/2026

Meet David

David is one of our involved tenants and he lives in one of our supported living schemes in South Ribble.

David is a member of the RWP Tenant Committee. They talk about feedback on our services as a landlord. They help us do better.

He is also a member of the Lancashire Autism Peer & Self Advocacy Service, called LAPSS for shorts. They help others to understand autism and improve services for autistic people.

David has a passion for model aircraft. He has displayed his aircraft at events for Progress Housing Group and at his local library earlier in the year.

Have you shared your experiences or helped your community? Let us know in the comments.

Find out more about David, here: https://f.mtr.cool/4zu6ba595n

We will be open for emergency enquiries only over the bank holiday on Monday 31 August.To report an emergency repair or ...
28/08/2026

We will be open for emergency enquiries only over the bank holiday on Monday 31 August.

To report an emergency repair or issue, call us on 0333 320 2675.

To report a non-emergency repair, please email us at [email protected]. Our team will respond to these after the bank holiday. Our phone lines and Live Chat services will re-open on Tuesday 1 September at 8am.

Updating our tenants about housing officer changesIt is important to us to let you know as soon as possible if there is ...
27/08/2026

Updating our tenants about housing officer changes

It is important to us to let you know as soon as possible if there is a housing officer change.

We were told by our tenants that even if the change is for a short time, they need to know, so they can get in touch for support with the right person.

You said:
You told us that when your Supported Living Housing Officer changes, you need to know who to contact so that issues do not go unanswered.

We did:
We now send a letter even when there is a temporary Housing Officer change, not just when someone has left the business permanently.

Susan has been living in one of our supported living homes in Blackburn for 16 years. She lived in a hospital setting fo...
26/08/2026

Susan has been living in one of our supported living homes in Blackburn for 16 years. She lived in a hospital setting for 10 years for support with her mental health before moving to different places and then made the move to one of our supported living homes.

The support staff at Lifeways have helped Susan to build up her independence through teaching life skills such as cooking and cleaning. Susan said: “We get support every day. You can talk about different things. You know that whatever you discuss, they do not discuss it with anybody else. I just love all these support workers here.”

Susan has shared her story in her book, My Lost Years, to help others going through mental health challenges and give others hope it will get better.

“Happy things can happen even when you don’t expect it. Mine was when my granddaughter was born. I wanted to get better, so I had a relationship with her and my son,” says Susan.

Click here to find out more about Susan’s story: https://f.mtr.cool/1bi96qhiux

Our Tenant CommitteeOur tenant committee is a group of tenant representatives and board members who meet to talk about f...
25/08/2026

Our Tenant Committee

Our tenant committee is a group of tenant representatives and board members who meet to talk about feedback on our services as a landlord. RWP tenant representatives are David, Fiona, John, and Simon.

At a recent meeting, our tenant committee discussed the Community Invested Fund.

Progress Housing Group, which RWP is part of, has funding to support community and groups to bring their projects to life. This can be applied for.

Members of our tenant committee recognise that the fund provides a great opportunity to support community projects and asked that we do more to promote this to tenants across the country, which we think is a great idea.

Find out more about the Community Support Grant, and apply here: https://f.mtr.cool/k3c54vte01

Address

Sumner House, 21 King Street
Leyland
PR252LW

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+443333202675

Website

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