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ILM, 1, Giltspur Street, London (2026)

ILM helps organisations and individuals to build leadership, management and coaching skills through market-leading qualifications, training resources and certification of in-house programmes.

28/04/2026

Coaching cultures don’t arrive fully formed. They develop through sustained, deliberate investment in people at every level of the organisation.

ILM Coaching and Mentoring qualifications are designed as a progressive pathway that grows with your organisation:

At Level 3, team leaders and line managers build foundational coaching skills - confidence in coaching conversations that strengthens communication and engagement from day one.

At Level 5, managers and HR professionals apply coaching more strategically, supporting others’ development with greater autonomy and helping shape organisational culture. This is where leadership pipelines strengthen and retention improves.

At Level 7, senior leaders and experienced coaches operate with advanced reflective practice, ethical judgement and professional confidence in complex environments, building a sustainable coaching culture that’s embedded in how the organisation works.

Toyota’s approach reflects this kind of progression. By developing coaching capability consistently across cohorts, supported by ILM’s structured pathway, they embedded coaching as a lasting organisational strength rather than a one-off initiative.

Wherever your people are on their coaching journey, ILM’s pathway can help them take the next step with confidence.

Explore which ILM level suits your workforce 👉https://www.i-l-m.com/news-and-events/news-and-blog/how-toyota-developed-coaching-capability-and-impact-with-ilm?utm_medium=organic_social&utm_source=linkedin&utm_campaign=lds_ilm_countdown&utm_content=coaching_4

14/04/2026

With so many coaching qualifications available, it’s worth understanding what sits behind the ones that genuinely prepare people to coach well.

When Toyota invested in coaching capability, the credibility of the qualification mattered to them - both for the organisation and for the people going through it.

As Rachel Shepherd, General Manager, People and Workplace Experience at Toyota, reflects:
‘It was really important that it was an accredited, recognised qualification. The ILM absolutely gave us that, and our learners were proud that they could say, “I’ve got a recognised coaching qualification.”’

That pride reflects something deeper about ILM’s approach. The goal isn’t just knowledge of coaching theory, it’s demonstrated competence in real work settings. ILM calls this ‘readiness to practise,’ and it runs through every stage of the qualification:
→ Structured assessment through assignments, observed practice and reflective portfolios
→ Work-based application that translates directly into better conversations and decisions
→ Structured reflection that builds ethical awareness and professional judgement
→ External quality assurance so outcomes are consistent and credible across cohorts

As Jill Jenkinson, CEO and Founder of t-three, the training provider that delivered Toyota's ILM coaching programme, describes:
‘ILM gave us a really clear framework and guidance and criteria, but lots and lots of flexibility and support for learners.’

When your coaches are assessed, reflective and quality-assured, you can trust the capability you’re building. At any scale. That’s the confidence ILM is designed to give you.

Discover ILM’s approach to coaching and mentoring 👉 https://www.i-l-m.com/news-and-events/news-and-blog/how-toyota-developed-coaching-capability-and-impact-with-ilm?utm_medium=organic_social&utm_source=linkedin&utm_campaign=lds_ilm_countdown&utm_content=coaching_3

31/03/2026

Toyota didn’t set out to build a coaching culture. They set out to listen.

When Toyota’s leadership took a fresh look at how managers were experiencing their roles, they saw an opportunity to deepen confidence, strengthen decision-making and support more meaningful conversations across teams.

Managers shared that they wanted to feel more empowered, trusted and equipped to support others’ development. Many hadn’t experienced coaching themselves - and recognised how valuable those skills could be in their day-to-day leadership.

As Rachel Shepherd, General Manager, People and Workplace Experience, explains:
‘We saw a real opportunity to build confidence and strengthen decision-making. Coaching gave managers the space to reflect, grow and support others more effectively.’

From that insight, Toyota shaped a leadership programme with coaching at its heart. ILM Coaching and Mentoring qualifications provided the structured, recognised framework that helped bring consistency, confidence and quality across cohorts.

Explore Toyota’s full story 👉 https://www.i-l-m.com/news-and-events/news-and-blog/how-toyota-developed-coaching-capability-and-impact-with-ilm?utm_medium=organic_social&utm_source=linkedin&utm_campaign=lds_ilm_countdown&utm_content=coaching_2

02/10/2025

ILM are refreshing their Level 2-5 Leadership and Management qualifications, designed for the realities of the modern day leader - flexible, practical and focused on real world impact.

Key skills include:

◾Effective communication and collaboration

◾Personal development and self-leadership

◾Managing change and driving continuous improvement

◾Problem-solving using data and evidence

With clear Leadership and Management progression pathways from Levels 2–5, giving learners the skills, confidence, and flexibility to lead with purpose.

🔗Explore the blog to discover what's next for our new suite of qualifications, launching in January 2026 https://ow.ly/xX6050X5rIs

Address

1, Giltspur Street
London
EC1A9DD

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441543266867

Website

https://www.i-l-m.com/

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