Competition and Markets Authority

Competition and Markets Authority We promote competition and protect consumers with a clear end goal - economic growth and household prosperity.

We’ve secured a court-endorsed settlement with Emma Sleep after it admitted to using illegal pressure selling tactics. T...
28/05/2026

We’ve secured a court-endorsed settlement with Emma Sleep after it admitted to using illegal pressure selling tactics.

The High Court declared by agreement that the company’s use of certain countdown timers, ‘high demand’ messages, and ‘discount’ claims was illegal, confirming the CMA’s position.

Emma Sleep has agreed to binding changes, now enforceable by the Court.

Read more: https://www.gov.uk/government/news/court-endorses-cma-action-as-emma-sleep-agrees-to-change-sales-practices

20/05/2026

UK businesses: help inform our SMS investigation into Microsoft’s business software ecosystem.

We’ve heard that UK customers may not always be able to effectively combine software from Microsoft with that of other providers, limiting their ability to get access to the best products at the most competitive prices.

As part of our ongoing investigation, we’re inviting businesses to share their experiences until 4 June 2026.

Share your views: https://connect.cma.gov.uk/consultations/microsoft-business-software-itc/

05/05/2026

AD | What’s changing for UK vets over the next year - and how can you get ahead of it?

We recently set out reforms to the UK’s veterinary sector to help transform the pet owner experience and they’re coming into force over the next year.

In this video, Vet, Dr Alex Crow explains what veterinary businesses and vets need to know.

Read our guidance to find out how our reforms apply to you: https://www.gov.uk/guidance/what-veterinary-businesses-and-vets-need-to-do-following-the-cmas-final-vets-report

23/04/2026

Do your customers see the total price upfront, including any unavoidable fees?

The first price customers see should be the price they pay.

We recently fined the AA and BSM driving schools £4.2m over illegal drip pricing. Hayley Fletcher, our Senior Director for Consumer Protection, explains what it means for businesses.

Take the 3 step pricing check so you can get your pricing right: gov.uk/clearpricing

18/04/2026

Calling all graduates! 🎓

Applications for our 2026 Graduate Scheme now are open.

We’re looking for 8 motivated graduates to join us this September.

Join our online Q&A event on Wednesday 22 April, 5pm – 6pm to find out what it’s really like to work at the CMA 👇
https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1993957

Learn more about the scheme and how to apply in the comments ⬇️

🚗 Learning to drive or know someone that is?After looking into the AA Driving School and BSM Driving Schools’ online pri...
15/04/2026

🚗 Learning to drive or know someone that is?

After looking into the AA Driving School and BSM Driving Schools’ online pricing practices, we’ve ordered them to refund thousands of learner drivers and pay a fine of £4.2m over drip pricing.

More than 80,000 customers will be refunded after they weren’t shown the total price upfront when booking lessons online. Instead, a mandatory £3 booking fee was included later, which is against the law.

This action follows our investigations into both driving schools - owned by Automobile Association Developments Limited (the AA).

This is the first time we’ve used our new consumer powers to secure money back for consumers. Where the rules are ignored, we’ll step in to put things right.

Find out more: https://www.gov.uk/government/news/cma-orders-the-aa-and-bsm-driving-schools-to-refund-learner-drivers-over-drip-pricing

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