The Retail Ombudsman

The Retail Ombudsman The Retail Ombudsman is an independent ‘not for profit’ and impartial organisation that specialises in resolving consumer disputes.

We are authorised by Government to operate as an ‘ombudsman’ as well as being authorised under The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015. Our service is FREE for consumers. We can deal with a wide range of disputes including:

- Disputes with retailers where good or services are purchased in-store.
- Disputes with retailers where goods or services are purchased online.

Address

33 Floor Euston Towers, 286 Euston Road
London
NW1 3DP

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

02031378268

Website

https://twitter.com/RetailOmbudsman, https://www.linkedin.com/company/the-retail

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