14/08/2026
What is the point of OFWAT if they’re not looking after customer interests and holding the water companies to account.
This Government and previous ones should hold their heads in shame.
This is effectively rewarding failure.
Customers pay for treatment and developers pay an infrastructure charge for each and every new dwelling. So where has this money been spent maintaining and upgrading the sewers and treatment works.
Totally unacceptable. Closures of local sewage treatment works and what appears lack of increased provision at remaining ones. This hasn’t happened overnight so shouldn’t OFWAT be held to account over lack of policing the issue?
Fight the increases customers have already paid and the Water Companies simply not delivered.
Are Government not stepping in? Could it be the regulations and licences set by Government not have sufficient teeth? These and more questions need answering before customers have no choice but to pay a local monopoly for supply and wastewater treatment!
OFWAT has just given provisional approval for further increases, with Southern Water customers facing the biggest hit: around £43 extra on average bills in 2027/28 and another £37 in 2029/30. South East Water customers face a smaller extra rise.
This is utterly unacceptable.
Over the past year we’ve suffered repeated water outages, low pressure, and leaks that have gone unfixed for weeks if not months. This has caused disruption to schools and left elderly and vulnerable residents relying on bottled water for their daily needs.
At the same time these companies have been fined millions for illegal sewage discharges into our rivers and coastlines, and have a long record of consistently underperforming. Yet according to the regulator the answer is always the same: put the costs on customers through yet more rate increases.
Customers cannot continue being treated as a blank cheque for companies that are ultimately controlled by overseas investment firms and appear more concerned with putting their shareholders first than delivering for their customers.
These proposals are still provisional. There is a public consultation open until 24 September at consult.ofwat.gov.uk
I will personally be responding to this consultation and writing to OFWAT on behalf of my residents demanding answers on why these increases are considered acceptable. I strongly encourage everyone affected to submit their own views through the public consultation too.