13/04/2026
An update sent out regarding New bin deliveries in our Area:
Bin deliveries for phase 3
you do not need to be at home for the deliveries; bins and caddies will be left outside
properties
bins and caddies may be delivered by different vehicles — they may not arrive at the same
time
bins and caddies will be delivered by our delivery contractor, using their vehicles and crews
check inside your bins — your caddies may be delivered inside your wheelie bin, and your
indoor caddy may be nested inside your outdoor caddy.
Check bin deliveries
Bin deliveries for phase 3 properties have now started with deliveries continuing through to the
end of April 2026. We're not able to give an exact delivery date for your address in advance, as schedules may change. However, we will soon publish a regularly updated list of the areas we've
completed so far, so you can check our website when we've been in your area.
What to do when bins and food waste recycling caddies arrive
bring your bins and caddies inside your property boundary when they arrive — store them
safely until your new collections are due to start
do not put the wheelie bins or brown outdoor caddy out for collection until your start date as
they will not be collected — you can continue to use sacks until the new collections start
look inside your food waste caddy for your 'Get Set' information leaflet, starter roll of caddy
liners, and a chance to win a golden ticket
remember to add your property name or number to the front of your wheelie bins and the top
of your brown outdoor caddy, in the space provided — this will help identify your bins to you, and to our crew when they're returning it after it's been emptied.
Lost, damaged or stolen bins
Due to bins being in storage before delivery, the bin lids may look slightly different to their usual
shape when they are delivered to you. These bins do not need to be replaced - they will return to their usual shape after a few weeks. Put them out in natural daylight for quick result.
Report a problem with your bin delivery
If your bins have arrived but are damaged, or we have delivered the wrong containers, fill in the Report a problem with your bin delivery form. This form is for bin deliveries as part of the new
waste service. If you haven't had a collection, you can Report a missed collection instead.
If your property will use communal bins
Some properties, including most flats in the district, will use communal bins for new waste
collections. If this applies to you, your property will use communal bins instead of wheelie bins
and the brown outdoor food waste caddy. We will provide a brown communal wheelie bin for
food waste recycling. This bin will be installed in your shared bin store area before new waste collections start. It will be clearly labelled 'food waste only'.
Do not use the bin before your start date; it will not be emptied. For some properties, new communal bins for recycling, rubbish and glass may be installed before the new waste collections start.
NFDC will write with more info before new service starts.
If your property will use sacks instead of wheelie bins
If your property has been assessed as unsuitable for wheelie bins and will use sacks instead, we will deliver your 2 food waste caddies before your first collection starts. Once your new waste
collections start, we'll deliver NFDC clear recycling sacks to your property every 12 months.
NFDC will write to you with more information before your new service starts.
Support and advice
If you, or someone in your household, may need support to understand this information and thenew waste service, or manage the new service when it begins, please get in touch.
This may be due to age, disability, or other personal circumstances.
NFDC will do its best to consider individual needs.
