24/08/2026
THE REFERRAL MAY BE UNCHANGED. THE SITUATION MAY NOT BE.
A referral records what was known at a particular point in time. Before a supported journey begins, it is important to check whether anything has changed:
• The person’s presentation, health, communication or support needs
• The collection point, destination or timing
• The people available to make decisions
• Any safeguarding or risk information
Good service does not rely on old assumptions. It works with the current picture, communicates changes clearly and keeps dignity at the centre.
Reconfirm. Reassess. Record.
UK Care — From First Call to Trusted Partner.