28/04/2026
Jess is the founder of Workright HR. and previously worked in retail, including in an off-licence. Today, she met Keir Starmer to talk about her experiences as a young worker and what the government is doing to improve employment rights for working people across the country. “I worked in retail when I was younger. I saw first-hand the reality of low-level theft and abuse that shop workers often face. Incidents were frequently dismissed as “part of the job,” and when stock or takings didn’t add up, the pressure often fell back on us as employees.
“On one occasion, I was held at knifepoint during a late shift and forced to hand over money from the till. While the police attended, nothing ultimately came of it and there was little to no follow-up support from my employer.
“Sadly, my experience is not unique. My own mum was also a victim of an armed robbery while working in retail many years ago. These situations highlight a long-standing gap in both protection and accountability for frontline workers.
“The recent measures announced to strengthen protections for retail and hospitality workers particularly removing the threshold for crimes like shoplifting to be investigated represent a significant and necessary step forward.
“Alongside this, wider improvements through the Employment Rights Act including stronger rights around sick pay and parental leave are equally important.
“For me, these changes aren’t just policy, they reflect real experiences and real people.
"They represent meaningful progress towards creating safer, fairer workplaces and ensuring that those coming into these roles in the future are better protected, better supported and treated with the respect they deserve.”
“I worked in retail when I was younger. I saw first-hand the reality of low-level theft and abuse that shop workers often face. Incidents were frequently dismissed as “part of the job,” and when stock or takings didn’t add up, the pressure often fell back on us as employees.
“On one occasion, I was held at knifepoint during a late shift and forced to hand over money from the till. While the police attended, nothing ultimately came of it and there was little to no follow-up support from my employer.
“Sadly, my experience is not unique. My own mum was also a victim of an armed robbery while working in retail many years ago. These situations highlight a long-standing gap in both protection and accountability for frontline workers.
“The recent measures announced to strengthen protections for retail and hospitality workers particularly removing the threshold for crimes like shoplifting to be investigated represent a significant and necessary step forward.
“Alongside this, wider improvements through the Employment Rights Act including stronger rights around sick pay and parental leave are equally important.
“For me, these changes aren’t just policy, they reflect real experiences and real people.
"They represent meaningful progress towards creating safer, fairer workplaces and ensuring that those coming into these roles in the future are better protected, better supported and treated with the respect they deserve.”
Jess is the founder of Workright HR. and previously worked in retail, including in an off-licence. Today, she met Keir Starmer to talk about her experiences as a young worker and what the government is doing to improve employment rights for working people across the country.