North East Ambulance Service NHS Foundation Trust

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North East Ambulance Service NHS Foundation Trust The official page of the North East Ambulance Service NHS Foundation Trust. This page is not staffed by clinicians.
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If you need medical care please call 111 or use 111 online. If it's a life-threatening emergency, please call 999. North East Ambulance Service NHS Foundation Trust (NEAS) covers 3,200 square miles across the North East region. It employs more than 2,900 staff and serves a population of 2.7 million people by handling all NHS 111 and 999 calls for the region, operating patient transport and ambulance response services, delivering training for communities and commercial audiences and providing medical support cover at events. NEAS has 55 ambulance stations and covers 3,230 square miles. It has three emergency operation centres based in Newcastle, Hebburn and Wynyard. It operates 175 double crewed vehicles and 220 patient transport vehicles as well as 45 rapid response cars, a fleet of support vehicles including driver training and specialist vehicles for the Hazardous Area Response Team. In 2021/22, the service answered more than 1.15m emergency 999 and NHS 111 calls, with more than 270,000 patients taken to hospital, more than 48,000 patients treated and discharged over the phone and more than 115,000 patients treated and discharged at home. It responded to more than 22,000 C1 serious and life-threatening incidents in 7 minutes. Our social media principles set out what you can expect from us and how we’ll manage our channels https://www.neas.nhs.uk/about-us/social-media-principles.aspx

15/10/2026

This week is Restart a Heart Week 💚

It's so important for everyone to learn CPR, you never know when you may need it.

When Charlotte had a cardiac arrest in August 2025, her husband Phil bought our crews crucial time to treat Charlotte, ultimately saving her life.

Watch this video to learn about the importance of CPR and aiding someone in an emergency.

You can read Charlotte's full story and reunion with the crew here: https://www.neas.nhs.uk/news-and-events/latest-news/heart-restarted-ingleby-barwick-woman-reunites-ambulance-service-teams-who-saved-her-life-following-cardiac-arrest

Taking lifesaving skills into our communities this Restart a Heart week 💚Our community resuscitation team has been out a...
15/10/2026

Taking lifesaving skills into our communities this Restart a Heart week 💚

Our community resuscitation team has been out and about across the North East this week, helping young people develop the skills and confidence to save a life.

As part of , our colleagues have delivered CPR training at:

📍Argyle House School, Sunderland
📍Ponteland High School, Ponteland
📍Darlington College, Darlington
📍Redcar and Cleveland College, Redcar
📍Bede Sixth Form College, Billingham
📍Stockton Riverside College, Stockton-on-Tees
📍William Leech Primary School, Lynemouth
📍Whittingham Scouts and Senior Scouts, Whittingham
📍Newcastle College (Rye Hill Campus), Newcastle upon Tyne
📍Bellingham Middle School, Bellingham
📍Newcastle Drayton School, Newcastle upon Tyne

Tomorrow, our team is heading to Newcastle College, where more than 200 students are set to learn CPR and how to use a defibrillator, helping prepare the next generation to recognise a cardiac arrest and take action when every second counts.

A cardiac arrest can happen to anyone, anywhere. Knowing CPR could make all the difference while an ambulance is on its way.

A huge thank you to the schools, students and staff who have taken part this week 👏

For patients whose first language isn't English, or those who may face cultural barriers to accessing healthcare, it is ...
14/10/2026

For patients whose first language isn't English, or those who may face cultural barriers to accessing healthcare, it is really important that we give them the tools, knowledge and confidence to feel empowered and prepared in case of a medical emergency.

It is our responsibility, regardless of a patient's background, circumstances or language skills, to provide the best possible healthcare when they need us most.

Our crews, like all NHS colleagues, have a duty of care to every patient. This means providing safe, compassionate, and equitable care to everyone, regardless of their background or circumstances.

To make this easier for both our patients and our service, we regularly go out into communities where accessing healthcare can be more challenging.

Over the past year, we have attended events across the region - including in Byker and Sunderland - to help people understand how to access NHS services, what to do in an emergency and how to perform important lifesaving skills.

These events help us build lifesaving connections with communities who may otherwise experience greater barriers to healthcare. By intervening early, building trust and sharing vital skills, we can help save lives while also reducing pressure on our service and the wider NHS.

To find out more about the work we are doing, visit our website:https://www.neas.nhs.uk/application/files/3317/8853/3577/EqualityAnnualReport2025-2026FINAL-compressed.pdf

14/10/2026

Happy Allied Health Professions Day! 💙

Today, we're celebrating our Allied Health Professionals (AHPs) and the vital role they play in delivering high-quality care to our patients across the North East.

In this video our director of paramedicine and AHPs, Andrew Hodge, shares an insight into the work we're doing as a service to support our AHP colleagues and the important contribution they make to patient care.

A huge thank you to all our AHP colleagues across the Trust and the wider North East for your expertise, dedication, and commitment to helping our patients get the right care, in the right place, at the right time 👏

Happy AHP Day to you all! 💙

Looking for a career that makes a real difference? 📞We're recruiting health advisors to join our Emergency Operations Ce...
13/10/2026

Looking for a career that makes a real difference? 📞

We're recruiting health advisors to join our Emergency Operations Centres (EOCs), where you'll be the first point of contact for patients, healthcare professionals, and other callers, helping people access the right care when they need it most.

This is a fantastic opportunity for anyone aged 18+ looking to begin a career in the NHS and ambulance service in January 2027. Whether you're a recent graduate, a school-leaver, a career changer, or simply looking for a rewarding new challenge, we'll provide all the training you need to succeed.

You'll start by handling NHS 111 calls before progressing to become dual-trained to answer both 111 and 999 calls, giving you the opportunity to develop your skills and build a rewarding career with NEAS.

If you're calm under pressure, a great communicator and passionate about helping others, we'd love to hear from you.

Apply now: https://www.neas.nhs.uk/join-team-neas/current-vacancies #!/job/UK/Tyne_Wear/Newcastle_Hebburn_Wynyard/North_East_Ambulance_Service_NHS_Foundation_Trust/Call_Taking/Call_Taking-v8342618?_ts=312

Many of the calls that we receive involve patients who have suffered a fall.The Association of Ambulance Chief Executive...
13/10/2026

Many of the calls that we receive involve patients who have suffered a fall.

The Association of Ambulance Chief Executives has issued some guidance so that you know what to do and when to help.

Remember to call 999 if you:

💚Are on the floor and can't get up
💚Are confused or very drowsy
💚Suspect a head, neck, back or hip injury
💚Have severe bleeding

Read the guidance on falls here: https://aace.org.uk/falls-guidance/

In advance of Restart a Heart Day, a North East man who suffered a cardiac arrest while buying his lunch was reunited wi...
12/10/2026

In advance of Restart a Heart Day, a North East man who suffered a cardiac arrest while buying his lunch was reunited with the ambulance service colleagues who helped save his life – after a remarkable chain of events gave him a chance of survival.

Roger, from Bellingham, who was 56 at the time, said: "It can happen to anybody. I had virtually no symptoms and I was just going about my normal day. If people know what to do in an emergency, it can make such a difference."

Read the full story on our website: https://www.neas.nhs.uk/news-and-events/latest-news/patient-reunited-ambulance-crew-who-helped-save-his-life-after-cardiac-arrest-byker-asda

Patient feedback plays an important role in helping us understand people's experiences of our services.When someone call...
11/10/2026

Patient feedback plays an important role in helping us understand people's experiences of our services.

When someone calls 999 and needs to go to hospital, ambulance crews assess the patient and provide treatment before safely transporting them for further care 🚑

In August, 95.2% of patients who were taken to hospital by ambulance reported a good or very good experience, based on 438 responses.

One patient said: "999 on the phone were very helpful and supportive. Once the ambulance turned up the staff were simply fantastic. Put us at ease and really supportive."

Thank you to our ambulance crews and emergency operations centre teams who respond to life-threatening emergencies across the region.

These photos were sent in from our driver training – no prizes for guessing where this took place. Driver training like ...
10/10/2026

These photos were sent in from our driver training – no prizes for guessing where this took place.

Driver training like this ensures that our crews are road-ready and able to serve our communities.

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North East Ambulance Service Headquarters, Bernicia House, Goldcrest Way, Newburn Riverside
Newcastle Upon Tyne
NE158NY

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