North East Ambulance Service NHS Foundation Trust

North East Ambulance Service NHS Foundation Trust The official page of the North East Ambulance Service NHS Foundation Trust. This page is not staffed by clinicians.
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If you need medical care please call 111 or use 111 online. If it's a life-threatening emergency, please call 999. North East Ambulance Service NHS Foundation Trust (NEAS) covers 3,200 square miles across the North East region. It employs more than 2,900 staff and serves a population of 2.7 million people by handling all NHS 111 and 999 calls for the region, operating patient transport and ambulan

ce response services, delivering training for communities and commercial audiences and providing medical support cover at events. NEAS has 55 ambulance stations and covers 3,230 square miles. It has three emergency operation centres based in Newcastle, Hebburn and Wynyard. It operates 175 double crewed vehicles and 220 patient transport vehicles as well as 45 rapid response cars, a fleet of support vehicles including driver training and specialist vehicles for the Hazardous Area Response Team. In 2021/22, the service answered more than 1.15m emergency 999 and NHS 111 calls, with more than 270,000 patients taken to hospital, more than 48,000 patients treated and discharged over the phone and more than 115,000 patients treated and discharged at home. It responded to more than 22,000 C1 serious and life-threatening incidents in 7 minutes. Our social media principles set out what you can expect from us and how we’ll manage our channels https://www.neas.nhs.uk/about-us/social-media-principles.aspx

This week's staff photo comes from Jonathan, who took this photo of the air ambulance landing at Cramlington. Thank you ...
07/08/2026

This week's staff photo comes from Jonathan, who took this photo of the air ambulance landing at Cramlington.

Thank you to all our air ambulance colleagues for your support πŸ’š

It's Cycle to Work day! 🚲 Cycling is a great way to stay active, travel sustainably and enjoy the summer - but please ma...
06/08/2026

It's Cycle to Work day! 🚲

Cycling is a great way to stay active, travel sustainably and enjoy the summer - but please make safety part of every journey.

Before you set off:
βœ… Wear a helmet
βœ… Check your brakes and tyres
βœ… Be visible
βœ… Follow the rules of the road
βœ… Look out for other road users

Small actions can prevent serious injuries.

Read our summer safety advice on our website here: https://www.neas.nhs.uk/community-learning/summer-safety-advice

05/08/2026

Helmet on. Bike checked. Ready to ride!

As part of our NEAS Summer Safety campaign, paramedic Jason shares how he's taught his three-year-old son the importance of checking his bike and wearing a helmet before every ride.

A quick check of the pedals, chain and brakes, along with a properly fitted helmet, can help keep children safe while they enjoy cycling and scooting this summer.

βœ… Bike check complete
βœ… Helmet on
βœ… Ready for adventure

For more tips to help you and your family stay safe this summer, visit our summer safety advice page: https://www.neas.nhs.uk/community-learning/summer-safety-advice

With university on the horizon for many in the coming months, it's important to stay healthy. Make sure to book your two...
05/08/2026

With university on the horizon for many in the coming months, it's important to stay healthy.

Make sure to book your two-dose MenB vaccine before moving into your accommodation.

Students in their 1st year of university have a risk that is about 7 times higher than that of young people of a similar age who do not go to university. The bacteria that causes MenB disease can be spread through close contact with an infected person. This can be through kissing, sharing drinks, or prolonged close contact with the person for long periods of time, such as living in the same home.

The vaccine is available to those born on or after 21 July 2001, and for the first time this autumn are:

πŸ’šstarting university
πŸ’šstarting at some further education colleges as a residential student

A MenB vaccine can be booked now via the NHS website https://www.nhs.uk/nhs-services/vaccination-and-booking-services/book-a-menb-vaccination-appointment/

Looking for a career that makes a real difference? πŸ“ž We're recruiting health advisors to join our Emergency Operations C...
04/08/2026

Looking for a career that makes a real difference? πŸ“ž

We're recruiting health advisors to join our Emergency Operations Centres (EOCs), where you'll be the first point of contact for patients, healthcare professionals, and other callers, helping people access the right care when they need it most.

This is a fantastic opportunity for anyone aged 18+ looking to begin a career in the NHS and ambulance service. Whether you're a recent graduate, a school-leaver, a career changer, or simply looking for a rewarding new challenge, we'll provide all the training you need to succeed.

You'll start by handling NHS 111 calls before progressing to become dual-trained to answer both 111 and 999 calls, giving you the opportunity to develop your skills and build a rewarding career with NEAS.

If you're calm under pressure, a great communicator and passionate about helping others, we'd love to hear from you.

Apply now: https://apps.trac.jobs/job-advert/8181842?ShowJobAdvert=&feedid=102007

Recently, we presented Steve with his well-deserved long service bars. Remarkably, Steve has achieved both 30 and 40 yea...
04/08/2026

Recently, we presented Steve with his well-deserved long service bars. Remarkably, Steve has achieved both 30 and 40 years of service on accident and emergency, an achievement that is truly inspirational.

Even more impressively, Steve will begin his 47th year with the North East Ambulance Service this September.
Throughout his outstanding career, Steve has demonstrated unwavering commitment, professionalism, and dedication to serving the people of the North East.

Beginning his career in our Patient Transport Service Steve subsequently progressed into leadership roles as an operational manager and later an Emergency Operations Centre Manager.

His career journey is truly remarkable and, incredibly, he is still going strong. His dedication is an inspiration to colleagues past and present, and his legacy within NEAS is one of exceptional service and unwavering dedication to patient care.
Congratulations, Steve, and thank you for your extraordinary contribution.

Who has made a difference to you? πŸ†The NEAS Awards 2027 are now open for nominations, and we're looking for the stories ...
03/08/2026

Who has made a difference to you? πŸ†

The NEAS Awards 2027 are now open for nominations, and we're looking for the stories behind the people and teams who make our service extraordinary.

Every day, our colleagues support patients, comfort families, work together behind the scenes, and go the extra mile for the communities they serve. These awards are an opportunity to recognise those moments and say thank you.

One of the categories, the Patients' Choice Award, is open to nominations from patients, families, and carers who want to recognise someone who made a lasting difference during their care.

If a member of has made an impact on your life, we'd love to hear your story.

Submit your nomination here: https://www.neas.nhs.uk/your-service/patient-feedback/nominate-our-staff

03/08/2026

🚲 Helmets save lives.

During the summer months, our crews see more serious head injuries involving bikes, e-bikes, scooters, skateboards and other wheeled activities.

Many of these injuries can be life-changing and many could be reduced by wearing a helmet.

Whether it's a short journey, a family bike ride or a quick trip to the shops, wear a helmet every time.

Read our summer safety advice on our website here: https://www.neas.nhs.uk/community-learning/summer-safety-advice

Patient feedback gives us valuable insight into how our services support people across the region. Our patient transport...
02/08/2026

Patient feedback gives us valuable insight into how our services support people across the region.

Our patient transport service provides non-emergency transport for patients who need support getting to and from healthcare appointments πŸ₯

In May, 90.2% of patients reported a good or very good experience with the service, based on 201 responses.

πŸ’¬ One patient said: "Our driver was very helpful and friendly. If it wasn't for patient transport, I couldn't get to my hospital appointments."

Thank you to our patient transport teams who help patients attend vital healthcare appointments.

Address

North East Ambulance Service Headquarters, Bernicia House, Goldcrest Way, Newburn Riverside
Newcastle Upon Tyne
NE158NY

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