It’s not the most exciting part of our page, but it’s something we feel is important – mainly to help explain why sometimes we may need to remove the odd comment now and again, and to let you know what you can expect from us on Facebook. We want you to feel like you can come to us on Facebook for information and advice. We also want our page to be a safe and friendly community for everyon
e, where you can feel comfortable to join the chat. Response times
We do our best to respond to your enquiries as soon as possible. Within office hours (8.30am to 5pm Mondays to Fridays), we’ll reply to messages sent to our Facebook inbox within two hours, and we’ll respond to questions, and comments on the news feed within three hours (if they need a response). Anything outside of these hours will be replied to on the next working day. Remember – Facebook is public! It might sound obvious, but when you post on Facebook, everyone can see it. You are legally responsible for any content you post or share – so we’d recommend that you only post comments you’d feel comfortable saying to someone in person. Remember, you can always send us a direct message to the inbox if you don’t want it to be public. Keep it clean
We really don’t want swearing or rude comments on our page. If you’re rude or offensive, we’ll remove your comments. We’ll also remove comments that are likely to disrupt, provoke, attack or offend others. In extreme cases, we’ll block repeat offenders. We also won’t tolerate any form of bullying, harassment or victimisation on our page. If you’re offensive about us, our partners, other residents or anyone who works for us, we will remove the comments. If you want to make a complaint, you can do so via our website.
