Citizens Advice Torfaen

Citizens Advice Torfaen We provide free, confidential, and impartial advice to the people of Torfaen.

Here is a list of available appointments for the week ahead💙To book, call 01633 876121 or email reception@catorfaen.org....
28/08/2026

Here is a list of available appointments for the week ahead💙
To book, call 01633 876121 or email [email protected]

Tuesday, 01/09
10:30 am: Debt (telephone)
10:30 am: Generalist (telephone)

Wednesday, 02/09
11:30 am: Utility debt
1:00 pm: Attendance Allowance online claim (telephone)
2:30 pm: Utility Debt
2:30 pm: Generalist

Thursday, 03/09
1:30 pm: Utility debt
2:30pm: Generalist
3:00pm: Generalist (telephone)

Friday, 04/09
9:00 am: Pension-age generalist
9:30 am: Debt
3:00 pm: Generalist

If you have already booked an appointment, but are unable to attend, please let us know by calling 01633 876121 or by emailing [email protected]

Is your child returning to school this September? You may be eligible for the School Essentials Grant to pay for essenti...
25/08/2026

Is your child returning to school this September? You may be eligible for the School Essentials Grant to pay for essential school items.

The grant amount for the 2026 to 2027 school year is £125 for eligible children and £200 for children in year 7.

You can use the grant to pay for:

✅school uniforms, coats and footwear
✅sports equipment and kit
✅equipment for school activities, including musical lessons, ✅outdoor learning and after school clubs
✅classroom essentials, including pens, pencils and school bags
✅equipment and materials for new subjects or courses

You may be eligible if you are a parent or guardian of a child in education from Reception to year 11, and if you receive Pension Credit, Universal Credit, or help under the Immigration and Asylum Seekers Act 1999.

If you receive Universal Credit, your household income earnings must be less than £7400 a year after tax. This does not include income from any benefits.

You may be eligible if you have no recourse to public funds (NRPF).

All children in care are eligible.

You can apply from 01/07/26 to 31/05/27, and you can complete your application here: https://my.torfaen.gov.uk/icustomer/?cuid=7E5486AF483AC284A84E03531401A9E8EC0DDE24&lang=en

If you have any questions about this grant or need assistance with applying, Citizens Advice Torfaen can assist you.

Through our Moondance and Brighter Futures project, we can assist parents, guardians and carers of children in full-time education. You can either visit your child's local school for further information or contact us by calling 01633 876121 or emailing [email protected]

Torfaen Family Information Service (FIS) Torfaen Bron Afon Community Housing TOGS Centre West Monmouth School Crownbridge School Nant Celyn Primary

Here is a list of available appointments for the week ahead💙To book, call 01633 876121 or email reception@catorfaen.org....
21/08/2026

Here is a list of available appointments for the week ahead💙
To book, call 01633 876121 or email [email protected]

Monday, 24/08
1:30 pm: Form filling/MRs/Appeals (telephone)

Tuesday, 25/08
10:30 am: Generalist (telephone)

Wednesday, 26/08
1:00 pm: Attendance Allowance online claim (telephone)
2:30 pm: Housing
2:30 pm: Generalist

Thursday, 27/08
9:00 am: Pension-age generalist (telephone)
9:30 am: Housing (Cwmbran)
10:30 am: Utility debt
1:30 pm: Utility debt
1:30pm: Form filling/MRs/Appeals (telephone)
2:30pm: Generalist
3:00pm: Generalist (telephone)

If you have already booked an appointment, but are unable to attend, please let us know by calling 01633 876121 or by emailing [email protected]

07/08/2026

5 facts you may not know about Child Disability Living Allowance😄

Through our Brighter Futures project, and our partnerships with local schools, Citizens Advice Torfaen can assist you with any queries or applications you have about cDLA!

Contact us to book an appointment using the details at the end of the video ☎📩

Torfaen Family Information Service (FIS) Torfaen Bron Afon Community Housing TOGS Centre West Monmouth School Crownbridge School Nant Celyn Primary

Scan this QR code to self-refer for an appointment✨
07/08/2026

Scan this QR code to self-refer for an appointment✨

07/08/2026

If you get means-tested benefits like Pension Credit or Universal Credit, you could be eligible for the £150 Warm Home Discount this winter 🔥🏠

You must be named on your energy bill by 23 August to receive it automatically.

More info in first comment ⤵️

Here is a list of available appointments for the week ahead💙To book, call 01633 876121 or email reception@catorfaen.org....
07/08/2026

Here is a list of available appointments for the week ahead💙

To book, call 01633 876121 or email [email protected]

Monday, 10/08
10:30 am: Housing

Tuesday, 11/08
10:30 am: Debt (telephone)
10:30 am: Generalist (telephone)
12:30 pm: Generalist
2:30 pm: Benefit specialist
2:30 pm: Generalist (child in education)

Wednesday, 12/08
10:30 am: Housing
1:00 pm: Attendance Allowance online claim (telephone)
2:30 pm: Housing
3:00 pm: Pension-age generalist (telephone)

Thursday, 13/08
9:00 am: Pension-age generalist (telephone)
10:30 am: Utility debt
11:30 am: Generalist (child in education)
1:00 pm: AA online (telephone)
2:30 pm: Generalist (child in education)
2:30 pm: Generalist
3:00 pm: Generalist (telephone)

Friday, 14/08
8:30 am: Specialist benefits

11:30 am: Child Disability Living Allowance form filling (Cwmbran)

1:30 pm: Specialist benefits
1:30 pm: Child Disability Living Allowance form filling (Cwmbran)

3:00 pm: Generalist (Cwmbran)

If you have already booked an appointment, but are unable to attend, please let us know by calling 01633 876121 or by emailing [email protected]

VAT cut on electricity bills starting 01/10/26 - how will this work in practice?
31/07/2026

VAT cut on electricity bills starting 01/10/26 - how will this work in practice?

Here is a list of available appointments for the week ahead💙To book, call 01633 876121 or email reception@catorfaen.org....
31/07/2026

Here is a list of available appointments for the week ahead💙

To book, call 01633 876121 or email [email protected]

Monday, 03/08
2:30 pm: Generalist

Tuesday, 04/08
8:30 am: Pension-age Generalist
9:30 am: Utility Debt (Cwmbran)

Wednesday, 05/08
10:30 am: Housing
11:30 am: Utility Debt
1:00 pm: Attendance Allowance (online claim) (telephone)
2:30 pm: Utility Debt
2:30 pm: Housing

Thursday, 06/08
9:00 am: Pension-age Generalist (telephone)
10:30 am: Utility Debt
1:30 pm: Utility Debt
2:30 pm: Generalist

Friday, 07/08
1:30pm Child Disability Living Allowance (Cwmbran)

If you have already booked an appointment, but are unable to attend, please let us know by calling 01633 876121 or by emailing [email protected]

Here is a list of available appointments for the week ahead💙To book, call 01633 876121 or email reception@catorfaen.org....
24/07/2026

Here is a list of available appointments for the week ahead💙

To book, call 01633 876121 or email [email protected]

Tuesday, 28/07
10:30 am: Debt appointment (telephone)
10:30 am: Generalist appointment (telephone)

Wednesday, 29/07
11:30 am: Debt appointment (telephone)
3:00 pm: Pension-age generalist appointment (telephone)

Thursday, 30/07
9:00 am: Pension-age generalist appointment (telephone)
1:00 pm: Attendance Allowance Online Claim (telephone)
3:00 pm: Pension-age generalist appointment (telephone)

Friday, 31/07
9:30 am: Debt appointment
11:30 am: Child Disability Living Allowance form filling (Cwmbran)
1:30 pm: Child Disability Living Allowance form filling (Cwmbran)
3:00 pm: Generalist appointment (Cwmbran)

If you have already booked an appointment, but are unable to attend, please let us know by calling 01633 876121 or by emailing [email protected]

Address

Citizens Advice Torfaen
Pontypool
NP46JS

Opening Hours

Monday 9:30am - 3:30pm
Tuesday 9:30am - 3:30pm
Wednesday 9:30am - 3:30pm
Thursday 9:30am - 3:30pm
Friday 9:30am - 3:30pm

Telephone

+441633876121

Alerts

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