The Family Information Service (FIS), previously known as CHAT, provides tailored information, advice and guidance for families with children from pre-birth to 19 and those working with families. We understand that the information and support you need will vary throughout your child's life. From the moment you find out you're expecting right up until your child becomes an adult – we're here to gui
de you through the services, opportunities and entitlements available to you and your family. We offer guidance on a range of topics, including:
• Childcare
Sourcing childcare, understanding the jargon, accessing financial support to pay for childcare
• School admissions
Key dates, catchment areas, how to apply, making a school preference, understanding school reports
• Leisure opportunities
Family Hubs, local groups and clubs
• Rights for working parents
Maternity/paternity leave, flexible working options, taking time off for dependents
• Financial entitlements
Accessing family benefits; including funding for 2 year olds and early years education for 3 – 4 year olds, applying for free school meals and school transport, completing claim forms and estimating tax credits
• Family support
Help to make life as a parent/carer run smoothly
