Raven Housing Trust

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Raven Housing Trust Raven is a business with a clear social purpose, Building Homes, and Changing Lives in the south east of England

Our page is monitored Monday - Friday between 9.00am and 4.00pm for general enquiries. We invite you to add your comments and encourage an open and lively exchange of ideas and information. To report a repair use the MyRaven online portal (https://myraven.ravenht.org.uk/) or call 0300 123 3399. If you have an out of hours emergency please call 0300 123 3399 and our emergency team will support you. Here are our rules for a safe and constructive online community:

1. Always treat others as you would like to be treated. Be polite, even when you disagree; abusive language or aggressive behaviour will not be tolerated.

2. Please be mindful when sharing any comments and keep comments relevant to the original topic.

3. We will never ask you to publicly post any information that will identify you - instead we may ask you to send us a private message so we can follow up your comments.

4. Any comments subject to legal issues or publicising and encouraging illegal activity from others will be removed.

5. If your comments are inaccurate or contain false information, we may correct these and provide you with the details. However, if you continue to publish comments containing false information they will be removed.

6. Raven Housing Trust reserves the right to remove inappropriate and harmful content posted to Facebook and block any users from posting to this page if they continue to share this type of content.

7. We are committed to protecting personal privacy and information and do not allow the naming of individuals or members of staff publicly.

16/10/2026

Congratulations to all our winners and runners-up in this year’s Raven in Bloom gardening competition!

We know it was a tough year for our green fingered customers with such hot temperatures proving challenging to keep everything looking lush and growing well.

Have you been working hard on your garden? Keep your eyes peeled for next year's Raven in Bloom competition!

We caught up with Stephen, one of our Caretakers, who covers Merstham, Redhill, Reigate, South Park and Woodhatch, to fi...
14/10/2026

We caught up with Stephen, one of our Caretakers, who covers Merstham, Redhill, Reigate, South Park and Woodhatch, to find out more about his role and what a typical day looks like for him.

Stephen is part of our Caretaker team at Raven, with each Caretaker having their own patch to cover.

Read our interview with Stephen on page 3 of the Autumn issue of Raven Times here - https://orlo.uk/Atw4B

Not sure who handles a repair — you or Raven?You can quickly and easily find out on our repairs responsibilities web pag...
12/10/2026

Not sure who handles a repair — you or Raven?

You can quickly and easily find out on our repairs responsibilities web page.

Whether it’s a tap, a fence, or the boiler – you can check who’s responsible in just a few clicks.

Link in comments.

MyRaven will be unavailable from Friday 9th October at 2pm until the morning of Monday 12th October.We're doing some rou...
09/10/2026

MyRaven will be unavailable from Friday 9th October at 2pm until the morning of Monday 12th October.

We're doing some routine maintenance to MyRaven and we appreciate your patience while we carry out this work.

If you have an emergency, please always call us on 0300 123 3399. Outside normal office hours, this number will connect you to our out-of-hours team.

If you usually make a payment over the weekend, you can either wait until MyRaven is back up on Monday or use an alternative payment method:
- If you're a tenant, visit this link to see other ways to pay - https://orlo.uk/6HNje
- If you're a homeowner, visit this link to see other ways to pay - https://orlo.uk/p8QGD

For any other enquiry, please use our contact us form - https://orlo.uk/DybHr

08/10/2026

Your Housing Officer is here to support you with your tenancy and help keep your neighbourhood safe, clean and well managed. Each Housing Officer works across neighbourhood patches so they can get to know your community and provide more personalised support.

This video introduces you to some of the Housing team and explains how your Housing Officer can support you and your community.

Our Customer Hub is still your first point of contact and they can answer most of your queries straight away. If they’re unable to, they will pass your enquiry to your Housing Officer or one of our specialist teams, if they will be able to help you quicker. Call 0300 123 3399 or raise an enquiry through your MyRaven online account.

It's National Customer Service Week! Our Customer Hub team your first point of contact to listen, answer your questions ...
07/10/2026

It's National Customer Service Week! Our Customer Hub team your first point of contact to listen, answer your questions and help you.

Getting in touch with our Customer Hub is easy:

- Give us a call on 0300 123 3399*
- Raise an enquiry, report a repair, raise a complaint, report ASB and make payments through MyRaven
- Send us a direct message on Facebook
- Complete our contact form - https://orlo.uk/7sJdr

However you choose to contact us, the team is here and ready to help.

* Use this number in case of an emergency, including out of office hours

Our Moneywise team is here to offer all customers free and confidential support.Here's a reminder of how the team can he...
06/10/2026

Our Moneywise team is here to offer all customers free and confidential support.

Here's a reminder of how the team can help you:

⚖️ Managing your money by supporting with budgeting
💰 Making sure you're getting the benefits you're entitled to
👍 Making applications to our Customer Support Fund and signposting to other funding
💡 Giving advice on energy and other utilities to help you get the best deal

To contact the Moneywise team, drop us a direct message, raise an enquiry on MyRaven or call us on 0300 123 3399

You can find our Employment team at community hubs throughout the month as they are on hand to help you reduce the barri...
02/10/2026

You can find our Employment team at community hubs throughout the month as they are on hand to help you reduce the barriers that you might be facing to get a job or better paid work.

Here's where you can find them, for more information on locations, visit our website - https://orlo.uk/mryI7

Our new STAIRs information web page is now live.STAIRs (Social Tenant Access to Information Requirements) gives you easi...
01/10/2026

Our new STAIRs information web page is now live.

STAIRs (Social Tenant Access to Information Requirements) gives you easier access to key information, helping us be more open, transparent and accountable.

On this web page, you can find information about:
- How decisions are made
- Service performance
- Policies
- Complaints handling
- Spending

Visit the STAIRs page on our website here - https://orlo.uk/8i02d

30/09/2026

The Autumn issue of Raven Times is out now!

The latest issue is now available, featuring news, updates and useful tips to catch up on - https://orlo.uk/aLZa9

Address

Redhill

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+443001233399

Website

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