We try and make sure we're available to respond to your comments and queries between 9am and 5pm from Monday to Friday. And sometimes we'll check in at the weekend because we've missed you :) Got a membership enquiry? Please email: [email protected]
Our Facebook ‘House Rules’
We want our page to be a place where people can share how they feel about the National Trust and tal
k about their experiences in a fun environment. It helps us to learn and grow. These house rules aim to ensure everyone can enjoy themselves while they’re here:
We ask you to be nice and polite to one another, and respect each other’s views and comments. We ask all users to ensure your contributions are civil, polite, tasteful and suitable for all ages. We won't tolerate disruptive, offensive or abusive behaviour, unlawful or objectionable content. This includes any material which might be defamatory, offensive, infringing, obscene, lewd, pornographic, violent, abusive, insulting, threatening, harassing, discriminatory, blasphemous, indecent or otherwise unlawful or objectionable. It also includes any material which is aggressive, argumentative or likely to be construed as bullying, and it includes spamming or repetition - in particular the posting of off-topic material in subject-specific threads or areas. Moderation policy
In general, we don’t moderate posts, except on the rare occasions - for example where someone has posted offensive, threatening or libellous content about named or identifiable individuals on our page. We have a duty to protect our staff and volunteers, so while deleting comments is totally out of character for us, our position is that any post containing a libellous accusations, should be removed. We’ll also remove any posts that in any way target individual teams or members of staff. We will not comment on our staff and volunteers in this way in public forums. If any correspondent has feedback to share about any individual members of staff or teams in the organisation, please get in touch with us directly. If an individual continues to post offensive, threatening or libellous content then we’ll be forced to block that person from the page. Similarly, if any individual repeatedly posts contributions of the nature noted above in the 'material' list, we'll again be forced to block that individual from the page (in this scenario, we will have warned the individual about their content at least twice previously). We won’t tolerate postings, content, or links that are racist, sexist or homophobic. We also don’t permit linking to or posting any content which endorses illegal activity, or any activities against the values of the National Trust. Finally, please note that the views on our page are created by our community and don’t necessarily represent the views or opinions of National Trust.
