Find out what your local Area Committee and voluntary and community groups are up to, to improve your neighbourhoods. Our house rules
What we’ll do...
We’ll confirm it’s us. If you see a Sunderland City Council or SunderlandUK account online, you can check it’s us. We’ll list our social media accounts on our website here www.sunderland.gov.uk
We’ll listen We’ll read all messages and respond to
them, providing help and support, or by sign posting you to key information on our website. If there a problem, we’ll look to flag-up with the most relevant part of the organisation. We’re keen to hear from you. We’ll treat each message with the politeness you’d expect if you were dealing with us face-to-face or on the telephone. What we’d like you to do in return...
We’d like you to be polite. We know that sometimes things don’t go to plan and you’ll want to flag things up with us. But do remember, we’re human and the person monitoring the social media account is only trying to help. So are other people who use social media. We’d like you not be anti-social. We won’t tolerate swearing, threats or abuse online just as we don’t offline, any posts or comments that a defamatory or slanderous against an individual or those that will cause offence. We won’t deal with your query on social media. We’ll direct you to other channels instead. We’d like you not to be personal. If you’ve a complaint to make we’ll look into it. We’ll point you towards our complaints page https://www.sunderland.gov.uk/complaints
We’d like you not to spam or advertise. Our social media channels aren’t the place for followers to advertise. Making the same points over and over - otherwise known as spamming - isn’t for our social media. You’ll be better off contacting us another way so we can look into the issue for you. We’d like you to not over-share. If you’ve got an issue we’ll happily look into it. But be careful not to post private information about yourself or others. Of course, most of the time social media works fine but on the rare occasion where you don’t stick to the house rules, we use profanity filters which automatically hide offensive posts or comments, and we reserve the right to delete offending content and block you from contacting us through that route. We also reserve the right to contact the police
