12/06/2026
Members of the public have reported 55.7 million suspicious emails to the Suspicious Email Reporting Service (SERS). The free service was created by the UK’s National Cyber Security Centre (NCSC) in 2020 and since its launch has resulted in the removal of 250,000 scams across 443,000 malicious websites.
How to report suspicious emails and text messages:
If you’ve received an email or text message that doesn’t feel right, STOP!
Break the contact – don’t reply, click on any links, call any phone numbers or make any payments.
Check if it’s genuine: contact the organisation directly using an email address or phone number you know is correct, e.g. from your utility bills, via a search engine, on the back of your card or by calling 159 for banks
Report suspicious emails by forwarding them to: [email protected]
Report suspicious text messages by forwarding them to: 7726 (it’s free of charge)
How to report suspicious phone calls:
If you’ve received a phone call that doesn’t feel right, STOP!
Hang up
Check if it’s genuine: contact the organisation directly using contact details you know are correct, such as those on a utility bill, official website, the back of your card or by calling 159 for your bank
Don’t trust the Caller ID display on your phone – it’s not proof of ID
Report it by sending a text to 7726 with the word ‘Call’ followed by the scam caller’s number
If you have been a victim of cyber crime or fraud, tell the police at www.reportfraud.police.uk.
