16/06/2026
If someone opens up to you about their mental health, active listening can help them feel supported.
Active listening involves:
Patience, letting the speaker get to their point at their own speed.
Don’t interrupt, you’re here to listen to what they have to say.
If you can, match the pace and tone of the conversation to show empathy.
Paraphrase what they have said, to make sure they feel heard.
Don’t make assumptions, just take in what you’re being told.
Don’t overthink the situation, you are here as a sounding board, not to provide a solution.
If you feel that the person who is speaking to you is in danger, call 999 or 111 for emergency support.
If you feel that you’re not able to provide the support they need, there are a number of phone lines which offer mental health assistance:
Samaritans:
116 123
National Su***de Helpline UK:
0800 587 0800
Men’s Domestic Abuse Helpline:
0808 8010327
Mind:
0300 102 1234
